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Ken Ganley Volkswagen Bedford

Bedford, OH

4.6
1,031 Reviews

250 Broadway Ave

Bedford, OH

44146

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Showing 1,031 reviews

August 21, 2012

Ganley Volkswagon uses bait and switch to get you in the door. I called before driving 3 hours to see a car. They said that they had it still. I advised that I was driving out to see it from PA and that More

by Big Mike88
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Major Harrison
Aug 25, 2012 -

Ken Ganley Volkswagen Bedford responded

The customer was asked to give us a deposit to take the used vehicle off the market before he left his home. We do this to ensure it is not sold before they get here. Plus,we knew they were driving 3 hours or so to us. The customer refused to give deposit. If they had decided not to take the vehicle it would have been refunded. They had called into the store when they were an hour away. Again, they were asked for a deposit to take the vehicle off the market. Literally, 10 minutes before their arrival; the vehicle was sold. The customer was told this when they arrived and got upset on our showroom floor. They were saying obsenities and using obsecene gestures. We have video tape of the customer using obscene gestures directed at our sales staff.

August 02, 2012

We've worked with Joe Walker at Ganley VW. He's terrific--friendly, very fair and focused on the details. Just picked up our second Touareg, which is a great vehicle. Son also has enjoyed the Golf More

by rozohearn
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Joe Walker, Joe Walker
July 31, 2012

VW in Bedford and especially Joe made the purchase and selection of my first new vehicle hassle free and very efficient dealing. The dealership did not try to take up my whole afternoon for the sales p More

by c_janicka
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Joe Walker, Joe Walker
July 26, 2012

Joe Walker was a very friendly salesperson who took the time to get to know me and my needs on purchasing a car. He gave a great deal and followed up with me many times once the purchase was complete. He t More

by Ekleinert11
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Joe Walker, Joe Walker
July 23, 2012

Very honest and professional dealer. Joe Walker and John Romeo were great!!!!!. They kept me informed on the progress of my car arriving on a regular basis. More

by kmeck
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Joe Walker, Joe Walker
June 25, 2012

Joe Walker at Ganley Bedford is amazing, he went over and above to make me happy! Great experience, will be back again i'm sure! More

by janicki
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Joe Walker, Joe Walker
May 31, 2012

If there are buyers out there intimidated or hesitant about by the car buying process, I recommend working with Joe Walker. He actually made the process FUN! Joe was a delight to work with and made the More

by DP-Ohio
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Joe Walker, Joe Walker
May 29, 2012

Joe Walker is a great salesperson. Everything you're looking for when buying a new car. Straight forward, to the point, prompt with attention to detail. He has gone out of his way to facilitate my needs More

by enjoiweb
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Joe Walker, Joe Walker
May 20, 2012

I've been looking to buy a Jetta for awhile now & heard about Ganley through a friend. I walked in and was greeted instantly by Joe Walker who brought me to his office. He asked what I was looking fo More

by jennythomas
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
joe walker, Joe Walker
May 17, 2012

Joe Walker was by far the best saleperson that we have ever worked with. He never used high-pressure tactics; instead, he pointed out the features of the car, and let the car itself do the selling. Jo More

by drewthomas
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Joe Walker, Joe Walker
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