Ken Ganley Volkswagen Bedford

Very smooth! Purchased a 2005 Honda Accord from John Sheldon. He was a very easy salesman to work with, knowledgeable, and helpful. Not one problem. Would recomme Purchased a 2005 Honda Accord from John Sheldon. He was a very easy salesman to work with, knowledgeable, and helpful. Not one problem. Would recommend and go back in the future. More

Terrible Service & Communication I purchased a 2009 VW Tiguan with 86,000 miles at what seemed a fair price. Within three months of purchasing, over $6,500 of repairs were needed. I purchased a 2009 VW Tiguan with 86,000 miles at what seemed a fair price. Within three months of purchasing, over $6,500 of repairs were needed. Sales Manager came through in a big way, securing $4,700 from VW so my out of pocket cost was $1,100. Communication was non-existent with Service Manager Jim Arnold. The first set of issues was the need to replace the timing chain and camshaft, over $4,700 in repairs on a car that was driven less than 2,000 since purchasing. Car was in shop for over 5 weeks, with three weeks of back and forth on how to make this issue "right". As stated above, the sales manager came through with significant funding. However, five weeks of non communication from service team was extremely frustrating. Upon getting the car back from the first set issues, I went less than a mile to discover the AC was no longer working and the moon roof would not close. Another $960 plus in repairs needed that magically stopped functioning while the car was being serviced. No recourse other than 25% off to remedy the problems that happened while the car was in service. I knew when purchasing the car that I would have repairs to make over the lifetime of the vehicle. What I did not realize was that a good deal on a sales price for a used vehicle simply means the dealer creating $1,000's in repairs within a couple of months. Did I purchase a warranty? No. Do I have an issue with putting money into the car? No. I have a real issue with the lack of communication resulting in zero faith of what I am being told. I would not delight in a similar experience to my own worst enemy. More

Good experiance I purchased a 2012 VW Eos from John Sheldon at Ganley. He was professional and helpful. After some negotiations, I got the car at a fair price. They f I purchased a 2012 VW Eos from John Sheldon at Ganley. He was professional and helpful. After some negotiations, I got the car at a fair price. They found me financing with a great interest rate. When I picked up my car, John spent a good while with me setting up the Bluetooth and going over all the options. Overall a great experience. More

Not your Average Joe! Joe was great to work with, very knowledgeable on various VW vehicles. Joe was very accommodating, working on our timeline. I love my VW! Das auto Joe was great to work with, very knowledgeable on various VW vehicles. Joe was very accommodating, working on our timeline. I love my VW! Das auto ist gut! More

excellent salesman Joseph Walker was very informative and helpful throughout the entire process., I had a very relaxed and enjoyable time talking over the make and model Joseph Walker was very informative and helpful throughout the entire process., I had a very relaxed and enjoyable time talking over the make and model which I selected., he knew every answer to my questions., I would gladly recommend him to a friend Thank you., joseph. More

Excellent experience I had an excellent experience with Joe Walker. I wrote back and forth with him on e-mail to find a diesel Passat that matched what I was looking for. I had an excellent experience with Joe Walker. I wrote back and forth with him on e-mail to find a diesel Passat that matched what I was looking for. He did a great job helping me find the exact car I wanted and taking me for test drives. Joe was also good at answering several technical questions I had about the car. I would recommend him to any friend interested in a Volkswagen. More

Always a pleasure to work with Volkswagen Joe was very pleasant and helpful very easy to talk to. This is my 3rd Volkswagen I love my car I am very pleased, thanks! Joe was very pleasant and helpful very easy to talk to. This is my 3rd Volkswagen I love my car I am very pleased, thanks! More

Helpful and easy to deal with, gave me a great deal! Worked with Joe Walker at Ganley VW of Bedford. He was so prepared after asking me what I wanted and had everything ready to go so I just came in and Worked with Joe Walker at Ganley VW of Bedford. He was so prepared after asking me what I wanted and had everything ready to go so I just came in and signed the paper work. He responded immediately, answered all of my questions, gave me a great deal and helped set up my car all with in about an hour. So efficient and easy/friendly to work with! Overall a great experience! Highly recommend him! More

best experience ever It was great from the walk through the door. Was greeted, offered a beverage and said with a smile. First impression great. I felt like family from th It was great from the walk through the door. Was greeted, offered a beverage and said with a smile. First impression great. I felt like family from the start. Joe was quick to answer any questions I had previous of arrival to dealership. I can't get over how smooth everything went and how nice everyone was all the way to the end. I will drive out to Bedford; 45 minutes away from me, to see these people again for sure. Thanks again guys. More

Everything was ok, except lease-end process was angering Signed a 3 year lease in 2012. Car is fine and VW was good throughout the duration of the lease. At lease end, I grew frustrated with unreturned phone Signed a 3 year lease in 2012. Car is fine and VW was good throughout the duration of the lease. At lease end, I grew frustrated with unreturned phone calls and bad customer service. I won't be leasing or buying another VW through this dealership. More