Ken Ganley Volkswagen Bedford

I attended a charity auction and won a certificate for a full vehicle detail at Ken ganley Bedford, Ohio. I contacted them to redeem my certificate which I won for $150. I told them when I scheduled the app full vehicle detail at Ken ganley Bedford, Ohio. I contacted them to redeem my certificate which I won for $150. I told them when I scheduled the appointment that I had the gift certificate and they said it would be no problem and schedule the appointment. I left work early and made plans to be picked up as they said the detail would take two to three hours. When I arrived at Ken ganley I showed them the certificate and they said it would not be honored because they have a new GM. They kept my certificate but I have a picture. It is not expired and I just don't understand if they weren't going to honor why schedule the appointment. See attached pictures. Also see the attached flyer for the charity auction I attended. More

Great customer service with quality warranty service and systems update recall. I am always well taken care of by the service department. systems update recall. I am always well taken care of by the service department. More

Had my car for 4 days and was never looked at. I informed them I was going on vacation so I could drop the car off on Wednesday night May 10 after hours and Tuesday May 16 still hadn't been looked I informed them I was going on vacation so I could drop the car off on Wednesday night May 10 after hours and Tuesday May 16 still hadn't been looked at More

They were attentive , polite and addressed my issues They called and kept me updated on my vehicle called and kept me updated on my vehicle More

5 The service was excellent. The reception, the service, and wait time were all great. John is ALWAYS pleasant, professional, and efficient. The reception, the service, and wait time were all great. John is ALWAYS pleasant, professional, and efficient. More

I will start by saying i have been coming to Ganley bedford for nearly 15 years for car lease, repair, etc and this most recent experience will change my loyalty forever. When my car was given its annu bedford for nearly 15 years for car lease, repair, etc and this most recent experience will change my loyalty forever. When my car was given its annual service back in September '22 they told me of a warranty issue with my motor and said they would contact me to arrange a rental and repair. They never contacted me and I had to eventually follow up (In January) myself as it was a major issue with the motor. After they recognized it fell through the cracks I arranged a drop off and was told my repair would take 5 days. I do not live in the same state and I was visiting my mom and was given a rental however after 5 days I was told it would be a few days more. After a few days more I was told it would be a few days more and was continually given this same answer over and over. What was supposed to be a 5 day repair took 10 days. I explained several times to the service department that I didnt live locally and needed to leave for work and family and I needed my repair to be prioritized and was told that would happen but each day that passed I was given another excuse explaining they only had one tech that could perform what was needed. In the end the work needed to be done was done in 1-2 days and they kept my car for nearly two weeks. I am 100% sure they put paid service clients ahead of my repair as it was only a warranty repair. Even on the final day when they told me my car would be done by 2pm I waited 3 hours in the dealership for them to finish. And after all of that when I drove away from the dealership (Part of this wait, I was told they were test driving my car to be sure things were good) Withing 30 seconds of driving away from the dealer I heard a ticking sound from the motor that could be heard with windows up and even worse with windows down so now I have to go back to have them address this issue. Even more I called them right after leaving the dealership to let the know of this issue, I called them the following day and every day after and it has been 5 days and i have not hear back from anyone. Beware of Ganley VW's service department these days my experience was terrible and isnt even done! More