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Ken Ganley Volkswagen Bedford
Bedford, OH
1,132 Reviews
Ken Ganley Volkswagen Bedford serving Cleveland, Bedford, Mayfield Heights, Hudson OH, and Beachwood is proud to be an automotive leader in our community. Since opening our doors, Ken Ganley Bedford Imports has maintained a solid commitment to you, our customers, offering a wide selection of Volkswagen vehicles and great customer service!
Whether you are in the market to purchase a new Volkswagen Passat, Jetta, Golf, Beetle, Tiguan, Atlas or Arteon. We also offer a great selection of pre-owned vehicles and finance options, we'll help you find a car loan that works for you! Even if you are a first time car buyer, you can trust that Ken Ganley Volkswagen Bedford will get you into the automobile of your choice.
Ken Ganley Volkswagen Bedford's professionally managed Parts and Service Departments are open extended hours to accommodate our customers' busy schedules; and we offer competitive pricing for your automotive maintenance needs. Please feel free to contact us at 888-744-8037 if you have any questions.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 6:00 PM
Wednesday 9:00 AM - 6:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 9:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 7:30 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 9:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
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Showing 1,132 reviews
June 27, 2020
The service crew has been very helpful with issues that have come up. They are always friendly and professional. Working hard to get me in for an appointment when needed as well as providing a loaner car s have come up. They are always friendly and professional. Working hard to get me in for an appointment when needed as well as providing a loaner car so I can continue about my day. More
by 3JAYSMAMA0
Verified CustomerEmployees Worked With
John Scott, Savon Brooks, Alexis Williams
June 27, 2020
I took 2004 vw bug convertible in for help with the roof, something they assured me they were equipped to handle. They ended up charging me $1200 for a diagnostic that took more than a week and then presente something they assured me they were equipped to handle. They ended up charging me $1200 for a diagnostic that took more than a week and then presented me with an estimate greater than $6,000 to replace the whole roof. I ended up taking it to a local mechanic who reset the electronics in a day and charged me $100. It's worked prefectly for weeks. Never again will I go to a ganley run dealer. More
by Sarakperez
Employees Worked With
Savon Brooks
June 26, 2020
Quick and easy experience. No hassle.Helpful and Quick and easy experience. No hassle. Helpful and knowledgeable salesperson. Good amount of cars to choose from on the lot which helped us with our Quick and easy experience. No hassle. Helpful and knowledgeable salesperson. Good amount of cars to choose from on the lot which helped us with our decision. More
by JAS711
Employees Worked With
Wayne Frejofsky
June 26, 2020
Can’t say enough about how good things about purchasing a car from ganley vw of Bedford. My salesman was phenomenal with out being pushy. I love my vw and look forward to buying another from Ganley vw when t car from ganley vw of Bedford. My salesman was phenomenal with out being pushy. I love my vw and look forward to buying another from Ganley vw when the time comes More
by MATT.INMAN76
Employees Worked With
June 26, 2020
Excellent service. The representative was very polite and friendly. The facility appeared to be practicing safe Covid-19 protocols. I felt comfortable. Will return again in the future for service if needed. friendly. The facility appeared to be practicing safe Covid-19 protocols. I felt comfortable. Will return again in the future for service if needed. More
by COLLINSYOLONDA
Employees Worked With
Matt Heilmann, John Scott, Mike Murphy, Savon Brooks, Cecilia Hensley, Alexis Williams
June 26, 2020
The prices are RIDICULOUSLY high.. After the technician insulted my vehical, he then tried to charge me 2 days work for the same result he found the first day. He actually refused to work on it, which was insulted my vehical, he then tried to charge me 2 days work for the same result he found the first day. He actually refused to work on it, which was absolutely RUDE! I only gave one star because they replaced 1 thing out of 10 issues I had with my vehical. The service guy was very helpful tho under the circumstances, so I gave him 5 stars cuz he himself deserved it. The technician made me never want to come back. More
by Jason
Employees Worked With
Savon Brooks
June 26, 2020
A fair / average experience. Fair customer service - not above average by any means. Poor / slow follow through on some end of sale items that required several extra follow ups. Would not recommend. Howard above average by any means. Poor / slow follow through on some end of sale items that required several extra follow ups. Would not recommend. Howard was friendly and responsive but in general very subpar service and hospitality while there. More
by VWCTMR
June 26, 2020
Waited 7-10 days for a r ecalled part to be ordered. Another 7 days for an appointment. I took my car in on Tues Jun23 and eas c alled in just a few hours. On Wed. June 24 my key sti is getting stuck Another 7 days for an appointment. I took my car in on Tues Jun23 and eas c alled in just a few hours. On Wed. June 24 my key sti is getting stuck jn the ignition. Now I'm being told I vant get an appointment for another couple of weeks. It had been 4 weeks since I've been able to drive my car. More
by Alegra710
Employees Worked With
Pete Kash, Matt Heilmann, John Scott, Mike Murphy, Savon Brooks, Cecilia Hensley, Alexis Williams, Lionel Head, Todd Meek
June 26, 2020
Online appointment was easy and convenient. Found a quiet place with good WiFi near the showroom and got some work done while waiting. Work was completed in the time that was estimated. place with good WiFi near the showroom and got some work done while waiting. Work was completed in the time that was estimated. More
by Drfunn
Employees Worked With
Mike Murphy, Savon Brooks
