Ken Ganley Volkswagen Bedford

Terrible Brought car in for microswitch recall. Was told it would take an hour , sat there the guy next to me had a brake job and microswitch done in 2 hrs. I Brought car in for microswitch recall. Was told it would take an hour , sat there the guy next to me had a brake job and microswitch done in 2 hrs. I was there 3 1/2 hrs. and nobody even let me know what was going on till I became upset and asked myself. At that point it seems my car wasn't even started yet. When finished got the car home and found that the rear window defogger didn't work neither did the heated seats. Brought it back on 3/13/20 was given a loaner and told they would call when finished. Well I called on 3/16/20 and was told they could not find anything on my car even being there, was put on hold and then told car was done. Got home checked paperwork and found that the car was done on 3/13/20. WHY DIDN'T THEY CALL ME !!! Love the car but would never consider buying another from Ganley. SORRY !!! More

We’ve been coming to Ganley for a few years and have never been disappointed! Service is Fantastic Quick, knowledgeable and courteous! Thank You Alexis William and Ganley!! never been disappointed! Service is Fantastic Quick, knowledgeable and courteous! Thank You Alexis William and Ganley!! More

Such a great experience Joe is knowledgeable and truly such a nice guy... No pressure. Sense of humor. Knows his stuff and cares about you, not pushing a sale. Buying was a g Joe is knowledgeable and truly such a nice guy... No pressure. Sense of humor. Knows his stuff and cares about you, not pushing a sale. Buying was a great experience! More

Good service prompt work even washed my car write lady was very polite clean dealership offered a rental but I edited instead and watched tv was very polite clean dealership offered a rental but I edited instead and watched tv More

Service was needed because work done prior was done incorrectly causing $2000 in damage. Service team never returns calls and is rude when you do finally get a hold of them. incorrectly causing $2000 in damage. Service team never returns calls and is rude when you do finally get a hold of them. More

Joe Walker is very dedicated to providing the best service He was able to get me a good deal, very helpful and transparent since the beginning. i'm very pleased with my purchase and will probably return to him He was able to get me a good deal, very helpful and transparent since the beginning. i'm very pleased with my purchase and will probably return to him again for my wife's car in a month. More

Very dissatisfied with service! Brought my 2019 Atlas in for service with an issue with noise on the front end. Service department could not resolve the issue and didn't take the time to try. They simply ga for service with an issue with noise on the front end. Service department could not resolve the issue and didn't take the time to try. They simply gave me car back and problem still exist. Also, experience another issue trying to use an additional warranty I purchased for my rims. Additional warranties never work they way the sales manager explain them when they sell it to you. Been a VW owner for a while and now I'm considering another company. More

Appointment Didn't Matter I called to schedule an appointment to reprogram my keys because my car was getting broken into when it was locked, and I was worried that someone was I called to schedule an appointment to reprogram my keys because my car was getting broken into when it was locked, and I was worried that someone was intercepting my keyless entry. They told me it would take 15-20 minutes to reprogram keys, and scheduled an appointment for 11 AM. At 11:45, I asked how much longer and my car had not even been driven into the service center yet. I didn't leave until after 1. They offered no apology, explanation, or monetary consolation. I will not be going back. More

Joe Walker was efficient, easy, and super helpful! This was my first time purchasing a Volkswagen and Joe Walker made the process extremely efficient, easy, and helpful. He was there to answer all of m This was my first time purchasing a Volkswagen and Joe Walker made the process extremely efficient, easy, and helpful. He was there to answer all of my questions in an extremely timely manner and helping me to fit all my needs. I would highly recommend the dealership, and the Tiguan! You won't regret it! More

Everything worked out perfectly with my experience with Keith! We had spoke about what my wants and needs were, my budget, and he was very attentive and engaged. Keith let me know he had the perfect car fo Keith! We had spoke about what my wants and needs were, my budget, and he was very attentive and engaged. Keith let me know he had the perfect car for me. I had a couple choices I wanted to look at as well, but I drove his suggestion first. IT WAS PERFECT! Only sat in the other two cars, wasn't even interested in driving them. Great deal and payment and terms from finance. I have had my Passat for 3 months now and I could not be happier. I will be back for my next car and Keith gets my highest recommendation! Call and chat with him, you won't regret it!! More