Ken Ganley Volkswagen Bedford

I will start by saying i have been coming to Ganley bedford for nearly 15 years for car lease, repair, etc and this most recent experience will change my loyalty forever. When my car was given its annu bedford for nearly 15 years for car lease, repair, etc and this most recent experience will change my loyalty forever. When my car was given its annual service back in September '22 they told me of a warranty issue with my motor and said they would contact me to arrange a rental and repair. They never contacted me and I had to eventually follow up (In January) myself as it was a major issue with the motor. After they recognized it fell through the cracks I arranged a drop off and was told my repair would take 5 days. I do not live in the same state and I was visiting my mom and was given a rental however after 5 days I was told it would be a few days more. After a few days more I was told it would be a few days more and was continually given this same answer over and over. What was supposed to be a 5 day repair took 10 days. I explained several times to the service department that I didnt live locally and needed to leave for work and family and I needed my repair to be prioritized and was told that would happen but each day that passed I was given another excuse explaining they only had one tech that could perform what was needed. In the end the work needed to be done was done in 1-2 days and they kept my car for nearly two weeks. I am 100% sure they put paid service clients ahead of my repair as it was only a warranty repair. Even on the final day when they told me my car would be done by 2pm I waited 3 hours in the dealership for them to finish. And after all of that when I drove away from the dealership (Part of this wait, I was told they were test driving my car to be sure things were good) Withing 30 seconds of driving away from the dealer I heard a ticking sound from the motor that could be heard with windows up and even worse with windows down so now I have to go back to have them address this issue. Even more I called them right after leaving the dealership to let the know of this issue, I called them the following day and every day after and it has been 5 days and i have not hear back from anyone. Beware of Ganley VW's service department these days my experience was terrible and isnt even done! More

Mike Murphy in service was very helpful and easy easy to work with. I highly recommend him. work with. I highly recommend him. More

Everyone was friendly, helpful, patient and extremely knowledgeable throughout this entire process. It made my experience that much easier. knowledgeable throughout this entire process. It made my experience that much easier. More

Let’s get into this service review. 1 star is gracious. I currently lease a 2020 Tiguan purchased from this dealership. It’s been a problem from the beginning but more recently as o 1 star is gracious. I currently lease a 2020 Tiguan purchased from this dealership. It’s been a problem from the beginning but more recently as of November 2022 I had a consistent problem with the check engine light coming on. I had a part fixed early December 2022 that i was told would fix the check engine light. My check engine light came back on again a few days later. Eventually on 12/19/22 they gave me a loaner to fix the issue. I didn’t get my car back until 1/6/23 and they said they fixed the same part … twice. My check engine came back on 1/9/23 and when i took it in the next day they said it was a valve that needed to be replaced. Valve was replaced on 1/13 and check engine came back on the next day. I took the vehicle back to service on 1/16/23 and was given a loaner and told they’d call me the same evening with an update. I never received an update- instead my car was driven around the next two days in cuyahoga falls/Akron without my knowledge running up almost 200 miles on my lease. AGAIN WITHOUT MY KNOWLEDGE. My vehicle wasn’t returned until I left a voicemail with my service advisor Daniel for an update like they promised. I NEVER RECEIVED AN UPDATE. Instead i called back nearly 3 weeks later for an update and was told they needed to get clearance from VW to remove the gasket for carbon build up and there wasn’t an eta on when my car would be completed but not to worry because it was under warranty and he’d keep me in the loop, weekly. This was on 2/2/23, I NEVER RECEIVED ANOTHER UPDATE FROM HIM. I called VW and until they reached out to The dealership we couldn’t get in contact with anyone about my car. Eventually my husband talked to Service Director, Aaron. Who told us the service advisor quit and that’s why i hadn’t received an update and wasn’t aware of the situation with my vehicle and also clearly stated MY VEHICLE SHOULDNT HAVE BEEN DRIVEN WITHOUT MY CONSENT, we requested a good grace payment as to the situation and being that we hadn’t had the car in months he said he’d look into it and call us back. HE NEVER DID! Eventually we received a call from service advisor Mike and he advised my car would be able to be worked on the week of 2/20/23. And that updates would be provided. NONE HAVE BEEN PROVIDED! Instead VW corporate emails me to let me know my vehicle should be completed by 2/27. I KID YOU NOT WE WENT TO THE DEALERSHIP 2/25 and they stated the tech who was working on my car quit and as of today 2/27 there’s no eta on when my car will be completed, as well as AARON STATING THEIR GOOD GRACE IS NOT MAKING US PAY FOR THE SERVICE SINCE ITS NOT COVERED UNDER WARRANTY , something I had already been told was covered. Between 12/19/22 and today 2/27/23 I’ve had my car 10 days! My car has been sitting! And I’ve been paying a Carnote on a vehicle they refuse to fix! They don’t return calls, and they are grimy individuals! Who was driving my car in Akron to Dairy Queen and Chipotle? I WOULD NEVER IN MY LIFE RECOMMEND A VW OR THIS DEALERSHIP TO ANYONE! More

The dealership new clean air the employees very pleasant from your first step in to your step out. from your first step in to your step out. More

Service department is excellent. The work is thoroughly explained in advance. Work is done timely and return the car washed! Nice finishing touch. The work is thoroughly explained in advance. Work is done timely and return the car washed! Nice finishing touch. More

The service is always prompt. They are also very professional and courteous. Always a positive experience. They are also very professional and courteous. Always a positive experience. More