Ken Ganley Westside Imports

Everyone is really nice and very helpful. They are the best Dealer ship around I have a Dealer ship right down the street from me and I refuse to go there because they don't take care of their customs. best Dealer ship around I have a Dealer ship right down the street from me and I refuse to go there because they don't take care of their customs. More

The staff at Ganley Westside Imports were very friendly and extremely helpful. They asked me various questions about what I felt was important to have in a new car. and extremely helpful. They asked me various questions about what I felt was important to have in a new car. More

Eventhough I did not have an appointment, the service department took my car in right away and was able to diagnois and fix the problem with my car in about an hour. I consider this time frame highly eff department took my car in right away and was able to diagnois and fix the problem with my car in about an hour. I consider this time frame highly efficient. All the employees were very helpful, knowledgable and considerate. More

I went in for servicing on my 2010 Jetta and walked out with a 2013 Jetta. The finance manager and my salesman Chris Whitt were able to get me into a lease on my own with a payment I couldn't refuse that i with a 2013 Jetta. The finance manager and my salesman Chris Whitt were able to get me into a lease on my own with a payment I couldn't refuse that insures me for many complications I could have with my car. I couldn't be more pleased with the service they provided me. More

Very prepared when I showed up. Nick did a super job explaining everything. Car was returned as I dropped it off. Well done by all. explaining everything. Car was returned as I dropped it off. Well done by all. More

This was my third purchase from Ganley VW. All of my experiences have been great. The staff is helpful and friendly. Steve Warshawsky has helped with all three of my purchases and have not been disappoi experiences have been great. The staff is helpful and friendly. Steve Warshawsky has helped with all three of my purchases and have not been disappointed me yet. Andy Carl is a great guy and salesman. He was very helpful with this last purchase. Keep up the good work Ganley VW! More

I purchased my 2010 VW GTI Used. It took about 2 days to get this process done. I would say that everyone was nice except for the finance manager. After waiting for someone - anyone to call me back about get this process done. I would say that everyone was nice except for the finance manager. After waiting for someone - anyone to call me back about the car I was trying to purchase, I called the dealership and told them I was on my way. A Finance manager informed me that she just got in and didnt hear anything about my deal or who I was or what car I was wanting to purchase… With less than perfect credit, the finance person I was dealing with (a female) made me feel as if I was a second class citizen… even saying on the phone that there was no need for me to even arrive to their dealership if I didnt have some money to put down (as if me having less than perfect credit also meant I had no money to put down on the car). Dee Wolfe my sales rep was nice, but she also made the mistake of making me feel like I was a criminal by taking several photos of the car, and vin as if my check wasn't going to clear. (something I have never experienced before buying a car). If you want to be treated like a crook or someone that may try to steal a car - sure visit this dealership… If you want to feel appreciated no matter your credit score - visit ANY other VW dealership… Dave Walter VW in Akron is a nice place to visit, the only reason I went here rather than them, was they didnt have a car in my price range. ALSO - Forgot to mention - the car I purchased only had 18,900 miles on it…. two weeks after taking ownership of the car - it was in the shop getting the entire top end of the motor replaced… I do not fault the dealership for this as this could have been the driving abilities of the person before me… it was fixed (took about a month) and I was placed in a loaner during the time it was being fixed… however, the experience certified pre owned or not… it was a inconvenience More

Andy was very busy and did not seem like he had time for us (and we even scheduled an appointment). I felt like I was being nickled and dimmed. I did not like how they took my credit card and a 'measure o us (and we even scheduled an appointment). I felt like I was being nickled and dimmed. I did not like how they took my credit card and a 'measure of good will' on my part to show I was serious about the offer and then they kept my credit card and my car keys for a long time. I felt very violated and trapped. I did not like that at all, it was rude and under minded me. Andy was very cheesy and just seemed like he was trying to sell me on what ever, we are good honest customers and had a horrible experience. More

This was probably the best purchase experience we've had. Both John's were upfront and very willing to help as much as possible. We also enjoyed working with Anthony in the finance department when signing Both John's were upfront and very willing to help as much as possible. We also enjoyed working with Anthony in the finance department when signing the papers. Simply put, we had a great experience and look forward to continuing to work with this dealer! More

After having horrible experiences with my previous car at a different dealership, I was pleased to have great communication and friendly service. I feel like Volkswagen went the extra mile to take care of my a different dealership, I was pleased to have great communication and friendly service. I feel like Volkswagen went the extra mile to take care of my car. More