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Ken Ganley Westside Imports

North Olmsted, OH

4.7
3,779 Reviews
Here at Ken Ganley Westside Imports, it's not all about buying a car. We want to make sure the car is perfect for YOU! This means, our sales team will take the time to get to know you and your driving preferences and habits. The aforementioned statement holds true whether you purchase a new new Hyundai, Subaru or Volkswagen or lease one. It doesn't matter if you're with us for 3 years or 30, Ken Ganley Westside Imports wants to make sure you are happy with your decision. We also pay special attention to our used car consumers, who visit customers from Cleveland, Parma and Akron, due to our comprehensive selection of "like-new" used cars. Ken Ganley Westside Imports also has auto financing for you in the form of car loans and leases. We also have a Hyundai, Subaru and Volkswagen service center that can meet all of your routine service and repair needs. Are you the type that wants to perform the repair on your own? Ken Ganley Westside enjoys handy drivers. Come browse our Hyundai, Subaru and Volkswagen parts inventory and let us help find you the part you need to complete the job. Ready to learn more about Ken Ganley Westside Imports? Contact us online or via phone, or better yet, come visit us in person at 25600 Lorain Road North Olmsted, Ohio.
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25730 Lorain Road

North Olmsted, OH

44070

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Showing 3,779 reviews

January 16, 2025

Jazmine was so helpful! I had never been to your service department before and she was helpful! She got in and out there on time! More

by ROSALEENMAZANEC
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jazmin Parks
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brandi Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 28, 2025 -

Ken Ganley Westside Imports responded

Thank you for your 5-star review. We appreciate it!

January 16, 2025

Check in was a breeze and Amanda has always been attentive in keeping me posted on progress during service visits and she is very knowledgeable about Subaru vehicles and their upkeep and maintenance More

by John and Amelia
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Amanda Dehart
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 28, 2025 -

Ken Ganley Westside Imports responded

Thank you for your 5-star review. We appreciate it!

January 16, 2025

My Jetta needed an oil change and tire rotation. They also found it needed a new cabin filter. The work was done quickly and with good communication from Rusty. More

by LINDAKLABEN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rusty
Feb 28, 2025 -

Ken Ganley Westside Imports responded

Thank you for your 5-star review. We appreciate it!

January 16, 2025

The wait to check in was almost 15 mins. I was give a check list after my visit. When I checked it my window shield wiper fluid needed to be filled. My radiator needed fluid. Why was this no More

by IFELICIANO23
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Leron Burshtein
3.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 28, 2025 -

Ken Ganley Westside Imports responded

Thank you for your review. We would love to speak to you further about your experience. Please call us at 440-734-2000 so we can better understand your concerns. Thank you.

January 16, 2025

The staff is incredibly kind and helpful. The 3 star rating is due to having to wait 2 hours for a routine oil change and tire rotation, not receiving texts updates for questions from the pe More

by KRISTA.RIES
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jazmin Parks
4.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 28, 2025 -

Ken Ganley Westside Imports responded

Thank you for your review. The length of time for the rotation and oil change is not abnormal as we have multiple vehicles we are working on. As for the communication, that is unacceptable. We're sorry you were not communicated to in a timely manner. We will be better. Thank you for bringing it to our attention.

January 15, 2025

I had no issues with my visit to Ganley for my car. I certainly wish that something could have been done to address the sluggish start, but they were able to suggest something I could do to make sure More

by RIGOPAULA44
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jasmine Nowakowski
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 28, 2025 -

Ken Ganley Westside Imports responded

Thank you for your 5-star review. We appreciate it!

January 15, 2025

Always a pleasure dealing with Jasmine and the entire team at Ken Ganley Westside Imports. More

by SSCOLARO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jasmine Nowakowski
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 28, 2025 -

Ken Ganley Westside Imports responded

Thank you for your 5-star review. We appreciate it!

January 15, 2025

Showed me lots of options with regards to models and pricing. Very helpful with low pressure sales. More

by molliekatz1234
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Terry Maxson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Nate Zeber
Feb 28, 2025 -

Ken Ganley Westside Imports responded

Thank you for your 5-star review. We appreciate it!

January 15, 2025

I was lied to about the condition of my trade-in. Two people refused to answer my phone calls. More

by BETSYINGRAM
Sales Price Transparency
Trade-in Experience
Finance Experience
Recommend Dealer
No
Employees Worked With
Michael Imbrogno
2.0
This rating includes all reviews, with more weight given to recent reviews.
Rachel Shafer
2.0
This rating includes all reviews, with more weight given to recent reviews.
Jimmy Tran
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 28, 2025 -

Ken Ganley Westside Imports responded

Please give our Subaru sales manager a call so we can better understand your concern. Thank you. 440-734-2000

January 15, 2025

The service department was awesome Cyrus Jones was very helpful during my stay at the dealership he checked on me while I was there very good customer service More

by David
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cyrus Jones
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 28, 2025 -

Ken Ganley Westside Imports responded

Thank you for your 5-star review. We appreciate it!

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