Ken Ganley Westside Imports - Service Center

Express Service Great service... less wait time than expected. Everyone friendly and knowledgable about services provided. I continue to trust my vehicle under their Great service... less wait time than expected. Everyone friendly and knowledgable about services provided. I continue to trust my vehicle under their care. Thank you. More

Best service ever!!! My dad who is 85 has bought 3 VW’s from Ganley Westside Imports. He recently had a flat tire. The service director sent a service rep to my dads house to change a tire that triple A c from Ganley Westside Imports. He recently had a flat tire. The service director sent a service rep to my dads house to change a tire that triple A couldn’t fix. They realized they had to take the VW into service. They brought my dad a loaner vehicle to his home that he used for a week while they ordered a new tire. My dad never had to leave the house!!!! Thank you so much for the great service!!!! I highly recommend buying your next car from Ganley Westside Imports!!!!😊😊😊😊Best customer service ever!! More

Excellent service, in on time, out on time, price as quoted. Waiting room very comfortable. All questions answered promptly. App worked with downloadable discount. On line scheduling worked well. quoted. Waiting room very comfortable. All questions answered promptly. App worked with downloadable discount. On line scheduling worked well. More

Beat my expectations While I messed up setting an appointment over the website, Greg got me in and was helpful in making sure I had the services done that needed to be don While I messed up setting an appointment over the website, Greg got me in and was helpful in making sure I had the services done that needed to be done. He told me it would take two to three hours, so I went to do errands. 90 minutes or so when I got back the car was done. Perfect timing and was nicely cleaned. More

Diego was very professional and timely on his updates. He was excellent. What else you want me say? Did a great job. Thank you very much He was excellent. What else you want me say? Did a great job. Thank you very much More

Everything is always very good here. This time I asked if they could see my upcoming service light was flashing when I start the vehicle for 1000 miles and I was trying to see if I could see if they could ta they could see my upcoming service light was flashing when I start the vehicle for 1000 miles and I was trying to see if I could see if they could take a look at it, but it was overlooked because I asked when oil change was done and I was told it was taken care of but it's still on. More

Beyond Exceptional! I recently emailed a Sara at Subaru with the following: How many times do you hear that someone is 'Happy' to go and get their vehicle serviced? I w I recently emailed a Sara at Subaru with the following: How many times do you hear that someone is 'Happy' to go and get their vehicle serviced? I would imagine at Ganley Westside Subaru you may hear it a lot! I have been dealing with the North Olmsted Ganley Westside location for many years. From the beginning when I drove into your Service Area to have my shattered front windshield replaced to my current day Oil Change and Tire Rotation! Throughout this time, I have received ONLY outstanding service! I sincerely know that when I come to Ganley Westside I will receive professional attention with a sense of 'family' .... A very large part of this Excellence of Quality is due to Ray Korfhage. He truly cares about the 'Quality of Service' and the 'Personal Commitment of 'Excellence' he demands of himself and other employees. Ray's high standards clearly affects his customers loyalty to him and Subaru. Without people like Ray, this dealership would just be 'another place to go to have your vehicle serviced.' He C.A.R.E.S. ........... he educates his customers, he takes the time to inform his customers what the 'facts' are and the 'possible options available' ....as well as, the 'outcome' based on the decision made. He professionally recommends best practices and safety, all the while communicating a sense of extended family. I feel 'safe' when I come to Ganley Westside .....Thank you, Ray Korfhage for your dedicated Excellent Service to your customers and Subaru! More

Will I have my car serviced at Ganley again? ABSOLUTELY! Upon arrival in the service garage, I was greeted and shown the way to the service desk. Ray in service was awesome! He provided a loaner car because Upon arrival in the service garage, I was greeted and shown the way to the service desk. Ray in service was awesome! He provided a loaner car because the repairs would take awhile. He was in contact with us in regards to what repairs were necessary and also made sure any recalls were taken care of. More

Service Always good,timely and friendly. The coffee is also pretty good. I usually get a appointment that is pretty close to the time I need. Always good,timely and friendly. The coffee is also pretty good. I usually get a appointment that is pretty close to the time I need. More