Ken Garff Buick GMC Riverdale

Never buy a car here priced a 2020 GMC for 60621 went in test drove it Brent said they messed up and cant honor the price it is a bait and switch auto fraud will be contacting the federal trade commission test drove it Brent said they messed up and cant honor the price it is a bait and switch auto fraud will be contacting the federal trade commission More

I had no problems. My car was repaired on time. My CRV looks great. It was clean inside and out when I picked it up. looks great. It was clean inside and out when I picked it up. More

4 trips to fix my oil leak, first trip replaced upper and 4 trips to fix my oil leak, first trip they replaced upper and lower oil pan, still leaking from lower pan. Second tip they replaced rear main seal, a 4 trips to fix my oil leak, first trip they replaced upper and lower oil pan, still leaking from lower pan. Second tip they replaced rear main seal, absolutely no oil leaking from that area or in the transmission bell housing like they said, during this rear main seal change they damaged my transmission cooler lines and didn’t tell me. I found them damaged when I returned home from picking up the vehicle. Third trip they didn’t do anything but kept the truck two days, claimed GM demanded dye be put in oil to determine where oil was coming from since technician couldn’t figure it out, but I knew all along where it was leaking. I asked for loaner on the third trip but didn’t get one. Fourth trip I dropped the vehicle off on Monday, they said I would get a loaner if it was more than day or two. After the third day (Wednesday) I had to text for an update and the response was it would be ready on Friday. I then had to ask what are they doing, they said changing lower oil pan. I said thanks, they said no problem, obviously it was since they couldn’t tell me earlier what was going on and I had to ask and no loaner offered. Really, the whole week to change the lower pan when supposedly the first time the upper and lower pans were done in 3 days. Then I was informed late Friday afternoon it was done so I texted when do you close with no response. So I came to pick it up and the service adviser already left. I was told by the technician when I picked the vehicle up that there was a service bulletin out saying to scuff the powder coat off the mating surface of the lower pan so the oil doesn't seep through, why wasn't this done the first time. Processes should be followed when performing maintenance. The service advisers were friendly but didn’t do well at the end providing updates or a loaner. Technicians need to do a better job diagnosing the problem and take care not to damage other components during maintenance and if they do fess up to it. The lines that were damaged were replaced but the paperwork said I told them they were leaking which wasn't true. I guess GM covered them under warranty that way. I can’t rate the technicians, they are the ones that are at fault here for this science project and wasting my time. There’s a reason I do my own maintenance but this vehicle is still under warranty. More

I came in from Oregon to purchase a car. Dick was super easy to work with by phone to facilitate the purchase. The time I actually spent in the dealership was quick and uneventful. And I drove the car all easy to work with by phone to facilitate the purchase. The time I actually spent in the dealership was quick and uneventful. And I drove the car all the way home without a problem. I do wish they would’ve taken care of the recall while the vehicle was on their lot. More

Great experience so far. Bill and Rafael were very helpful. Not only knowledgeable about the model and trim but knew specifics about the individual vehicle. Felt no pressure but was given great atte helpful. Not only knowledgeable about the model and trim but knew specifics about the individual vehicle. Felt no pressure but was given great attention. More

Great experience, well organized, and informative. Easy to deal with. Prompt with answers to my question. Honest !!!! No hidden agenda and was forthright when challenged. A pleasure to deal with. to deal with. Prompt with answers to my question. Honest !!!! No hidden agenda and was forthright when challenged. A pleasure to deal with. More

I made a appointment over the phone for oil change and tires rotated for that morning. When I dropped the car off I just decided to wait and it was done within 1/2 hour of when my appointment was! Thanks tires rotated for that morning. When I dropped the car off I just decided to wait and it was done within 1/2 hour of when my appointment was! Thanks More

Very easy! Very friendly and helpful staff. I had a lot of questions about multiple cars. I was able to look and drive many vehicles to help me make my decision. Very friendly and helpful staff. I had a lot of questions about multiple cars. I was able to look and drive many vehicles to help me make my decision. More