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Ken Garff Buick GMC Riverdale

Ogden, UT

Overview
Employees
Reviews
Vehicles
4.5
1,528 Reviews
At Ken Garff, we hear you. You might expect a car company’s top priority to be cars, but not at Ken Garff. To us, people are number one (though cars are still a close second). That’s why our favorite three words are We Hear You. They say so much without us having to say much at all. When we listen to our customers and put their needs first, quality vehicle selection, fair prices, reliable service, and a welcoming environment are all a given. But Wait There's More Ken Garff Certified Pre-Owned - We go the extra mile so you can buy with confidence.
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900 W Riverdale Rd

Ogden, UT

84405

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Showing 1,528 reviews

December 18, 2022

Quick and thorough work. Best GMC operation in the region. The managers at the front desk are thoughtful and pleasant to work with. More

by CRAIGSBRADFORD
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Zach Bishop, Brandon Stone, Kara Campbell
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Dec 19, 2022 -

Ken Garff Buick GMC Riverdale responded

Thank you for sharing your experience! We value your feedback and your business. We hope to see you again in the future! Thank you.

December 18, 2022

Amazing service and staff that does everything they can to take care of you. Even in these times of crazy supply issues for parts. I trust no other dealership with my vehicles. I even have free maintenance More

by chambers.rich7
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Will Arreola
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jennifer Gillett
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chad Zorn
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Zach Bishop, Brandon Stone, Kara Campbell
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Dec 19, 2022 -

Ken Garff Buick GMC Riverdale responded

Thank you for the review! We are so glad to hear you had such a great experience with our dealership. It was a pleasure serving you. Thanks again!

December 17, 2022

No follow up,I had to call several times to find out the status of the ordered part. Not to happy with your service More

by JENGBERSON
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Brandon Stone
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Dec 19, 2022 -

Ken Garff Buick GMC Riverdale responded

Hello, Thank you for taking the time to leave a review. We're sorry to hear that you've had a frustrating experience with communication at our dealership, and your review has been relayed to the appropriate team members to look into this. In the meantime, if you'd like to reach out to our team directly, please do so using the contact information provided below. Thank you. Joey Burns, General Manager joeyb@kengarff.com

December 16, 2022

I did not get any service. I have been waiting for a year for the seat warmers and have got the run around and delays. Won't be any referrals from this customer More

by dbrooks4141
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Mary Welsh
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Karen Jacobsen, Zach Bishop, Brandon Stone, Kara Campbell
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Dec 16, 2022 -

Ken Garff Buick GMC Riverdale responded

Hello, Thank you for the review. We always want our customers to be 100% happy with their experience with our service department, and we are sorry to hear that we were not able to provide you with a 5-star experience. We are currently reviewing the circumstances regarding your review. If you’d like to share more about this experience, please reach out to our team directly using the contact information below. Thanks. Joey Burns, General Manager joeyb@kengarff.com

December 15, 2022

I did everything online/phone, and they were so easy and helpful to work with. More

by delga1629
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Tenille Duessler
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Dawson Shaw
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Dec 16, 2022 -

Ken Garff Buick GMC Riverdale responded

Thank you for sharing your experience! We value your feedback and your business. We hope to see you again in the future! Thank you.

December 15, 2022

I am not impressed with service Dept, had to take vehicle elsewhere to be repaired. More

by SJM7575
Service Price Transparency
Workmanship
Recommend Dealer
No
Employees Worked With
Brandon Stone
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Dec 16, 2022 -

Ken Garff Buick GMC Riverdale responded

Hello, We’re sorry to hear that your experience with us did not meet your expectations. We’d like to hear more about what happened so that we can look further into this issue. Please reach out to us at the contact information listed below at your earliest convenience. Joey Burns, General Manager joeyb@kengarff.com

Dec 16, 2022 -

SJM7575 responded

My vehicle had a persistent stall out problem and engine light denoting an unspecified problem. I dropped the car off overnight, your service department could not pinpoint the problem. Took vehicle to another Auto Repair shop and codes were run and problem pinpointed within minutes of my arrival. It ended up being a bad Camshaft Sensor. Bad sensor located and replaced, and the stall out problem resolved. No more vehicle stall outs experienced since repair.

Dec 19, 2022 -

Ken Garff Buick GMC Riverdale responded

Hello, Thank you for your response. We looked at the vehicle at the time of it being here and there were no codes, and no symptoms duplicated. We offered to keep the vehicle longer to try and pinpoint the issue, however that offer was declined. We're sorry that we could not provide you with a positive experience overall, and we will continue to look for opportunities to improve. Take care! Joey Burns, General Manager joeyb@kengarff.com

Dec 19, 2022 -

SJM7575 responded

That is a lie, their was no offer made to keep the vehicle to pin point the problem. So their was no offer made for me to decline. But that is okay because I now know who not to do business with. You will not see me again. "Thanks for nothing".

December 10, 2022

I appreciate the quality of service. Very professional staff when bringing your vehicle for an appointment. However, I hate to wait three weeks for an oil change appointment. I could tak More

by wrightstuff56
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Zach Bishop, Brandon Stone
Report | Print
December 08, 2022

Working with them was great. Their salesmanship was awesome. They did a great job. Thanks More

by kixs04
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Dusten Barnhart
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December 08, 2022

Everyone was very nice, helpful & worked great with insurance. Would recommend to anyone needing repairs More

by DEVOELLER0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tony
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Dec 09, 2022 -

Ken Garff Buick GMC Riverdale responded

Hello, Thank you for the 5-star review! We value your feedback and your business. We hope to see you again in our store in the future! Thank you.

December 05, 2022

The service scheduler worked hard to make sure I could take my vehicle home the same day after getting an appointment for 2:45. We went to a store and returned to have it waiting for us. More

by aeroqe
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Stephen Veeder
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Zach Bishop
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Dec 05, 2022 -

Ken Garff Buick GMC Riverdale responded

Thanks for your review! We are grateful for your business and we're so happy to hear that you had a great experience at our dealership. Please feel free to reach out if you need anything else. Take care!

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