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Ken Garff Buick GMC Riverdale
Ogden, UT
1,519 Reviews
At Ken Garff, we hear you. You might expect a car company’s top priority to be cars, but not at Ken Garff. To us, people are number one (though cars are still a close second). That’s why our favorite three words are We Hear You. They say so much without us having to say much at all. When we listen to our customers and put their needs first, quality vehicle selection, fair prices, reliable service, and a welcoming environment are all a given. But Wait There's More Ken Garff Certified Pre-Owned - We go the extra mile so you can buy with confidence.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 7:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 1:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 1:00 PM
Sunday Closed
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Showing 1,519 reviews
October 12, 2021
These guys were great to deal with and always kept me up to date on the progress of the vehicle being shipped/arriving. Very friendly and great to work with. There was absolutely no pressure, and it was a s to date on the progress of the vehicle being shipped/arriving. Very friendly and great to work with. There was absolutely no pressure, and it was a smooth and quick process. Chad and Bill were awesome guys to work with. More
by K.DEAN
Verified Customer
October 11, 2021
Service department is not very helpful or friendly. Scheduled day to have vehicle I bought deozinated because of cigarette smell in vehicle. Told it would take an hour to do but when arrived I was told Scheduled day to have vehicle I bought deozinated because of cigarette smell in vehicle. Told it would take an hour to do but when arrived I was told 3 or 4 hours, and needed reschuled More
by GIRARDDANNY
Employees Worked With
Crystal Allen, Brandon Stone
October 06, 2021
I was experiencing a Service Your TPMS warning on my 2012 Buick LaCrosse. I researched the issue and with the indications I had the sensor batteries on the TDMS sensors were failing. I called Zach Bishop a Buick LaCrosse. I researched the issue and with the indications I had the sensor batteries on the TDMS sensors were failing. I called Zach Bishop and set up an appointment for 1030 AM on 05 October 2021, specifically to have the sensor changed on all four tires. I dropped off my vehicle at 1030 on 05 October 2021. I told him specifically I was there to have the sensors changed on the vehicle. I also added and oil change, tire rotation and emissions check to complete my car registration for 2022. I was contacted a couple of times by Ken Garff Service department staging the progress. I received on where the tires were off and they were doing the safety check telling me about the status of my brakes, no mention of the TPMS sensor change, I called Zach a few times and left texts a few times asking about the TPMS sensor change and when I got ahold of him he said two techs had looked at the vehicle and said they were ok. I told him I wanted the sensors changed and for the reasons stated! He said he would have them do it. I went to the Service Department at 4:15 PM to pick up the vehicle. To my dismay my car was sitting there and the sensors had not been changed. I was livid and said they need to change the sensors as I had asked. Zach told me they did not change them because they did not see a problem. I told Zach, I brought the car is specifically to change the sensors and it was on my dime and no warranty work. This time they took the vehicle in and changed the sensors as I had originally requested. The service department wasted my time and theirs for they had the tires off to do my inspection and the sensors should have been changed then. This is not the first time I have had issues with this service department over issues dealing with technical items I knew were in error. More
by Lynn
Employees Worked With
Zach Bishop
October 04, 2021
This service department has had my vehicle since Thursday its now Monday evening. No rental no nothing. Won't return calls. Just bs after bs excuses. This was my way to get my kids to school but they couldn' its now Monday evening. No rental no nothing. Won't return calls. Just bs after bs excuses. This was my way to get my kids to school but they couldn't even bother. We were told they were going to get us a rental now we're told no. So apparently if your vehicle breaks under their warranty you're just out of luck and have to walk everywhere. I would never recommend another person to buy a vehicle here. More
by Butterfy10
Employees Worked With
Zach Bishop
October 02, 2021
I didn't feel pressure to buy a car and when I asked them to show me a few comparison vehicles they looked them up very quickly and showed them to me with no bias. to show me a few comparison vehicles they looked them up very quickly and showed them to me with no bias. More
by possibly.insane
Employees Worked With
Dusten Barnhart
October 02, 2021
Left grease on the floor of my car. Left the passengers seat tilted all the way toward. Inaccurate tire wear recorded. Brand new tires, less than 50 miles on tires, yet rear tires, according to them, had w seat tilted all the way toward. Inaccurate tire wear recorded. Brand new tires, less than 50 miles on tires, yet rear tires, according to them, had wear. More
by vonisspencer
Employees Worked With
Brandon Stone
October 01, 2021
Great experience! Tenille was an awesome and friendly sales representative. Easy and fast process. Awesome! sales representative. Easy and fast process. Awesome! More
by Scr2ppy96
Employees Worked With
September 29, 2021
We are very happy with the service. Brent did an excellent job finding and tracking our Yukon. The paperwork was quick and they took good care of us. Thanks! excellent job finding and tracking our Yukon. The paperwork was quick and they took good care of us. Thanks! More
by NMDECKER
Employees Worked With
Brent Walker
