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Ken Garff Buick GMC Riverdale
Ogden, UT
1,528 Reviews
At Ken Garff, we hear you. You might expect a car company’s top priority to be cars, but not at Ken Garff. To us, people are number one (though cars are still a close second). That’s why our favorite three words are We Hear You. They say so much without us having to say much at all. When we listen to our customers and put their needs first, quality vehicle selection, fair prices, reliable service, and a welcoming environment are all a given. But Wait There's More Ken Garff Certified Pre-Owned - We go the extra mile so you can buy with confidence.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Workmanship
Service Time
Service Communication
Finance Experience
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 7:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 1:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 1:00 PM
Sunday Closed
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Showing 1,528 reviews
April 22, 2021
It took two separate visits to schedule a service appointment because your computer records are messed up. My son bought a vehicle from you many years ago but your system cannot distinguish between appointment because your computer records are messed up. My son bought a vehicle from you many years ago but your system cannot distinguish between his purchase and mine. After being told to come back on another day, We were able to get the proper purchase record and schedule an appointment. My wife took the car to the appointment. After a two hour wait, my wife asked about the extremely long wait only to find out that the car had be done for some time but those in the service department failed to notify her that the work had been completed. My wife was then dismissed and pointed to the parking lot to look for the car on her own. There was no discussion of what was noted during the service operation even though my wife specifically asked t;he to check the brakes for her. The only reason we have had any servicing done at your dealership is because it was part of our vehicle purchase. I cannot recommend your service department to anyone. More
by ROGER1A
Verified Customer
April 20, 2021
We ran into some unexpected costs on our Yukon but Will and Zach worked with us and I appreciate the patience they showed. I have been taking our cars to Ken Garff for service for about six years and have and Zach worked with us and I appreciate the patience they showed. I have been taking our cars to Ken Garff for service for about six years and have had mostly good experiences. More
by Fluance5.2
April 19, 2021
It was a pleasant and friendly experience buying our van,; a relief in a stressful couple of weeks after our car accident that turned our lives upside down. We appreciated the way Chad worked with us f van,; a relief in a stressful couple of weeks after our car accident that turned our lives upside down. We appreciated the way Chad worked with us for the best outcome we could hope for with a beautiful , 'new to us' van. More
by didajbj
Employees Worked With
April 18, 2021
Ken Garff GMC Riverdale is like dealing with a bunch of friends that sincerely give a crap about you and your vehicle! Zach, Zack, Crystal and Will! Are wonderful to work with! Brianna in autobody is also friends that sincerely give a crap about you and your vehicle! Zach, Zack, Crystal and Will! Are wonderful to work with! Brianna in autobody is also beyond wonderful. Yes they do all my vehicle needs and they are awesome at it!! More
by Ltlmule
Employees Worked With
Other Employees :
Brianna Cunningham , Crystal Allen, Zach Peterson
April 16, 2021
I declined all insurance options on the iPad video but gap insurance was still added onto my contract. I asked for it to be removed. A few minutes later the finance manager came over and tried to pressure gap insurance was still added onto my contract. I asked for it to be removed. A few minutes later the finance manager came over and tried to pressure me into buying it including saying “it’s not really insurance “. I was also charged $150 for 3 oil changes that on the ad was said to be included and the salesman also said came with the vehicle. As part of the negotiation I was offered a lower interest rate instead of a lower price. I accepted. Over a week later I was called and told that the bank I agreed to wouldn’t accept that rate and it would be higher. Now I have the agreed upon rate but at a institution that has no branches near my house, and I had to come in and sign all the documents again. I’m within 10 days of my temporary registration being out of date and I haven’t heard from the bank about my loan or you about license plates. More
by HAMMERHEADCUSTOMS
Employees Worked With
April 14, 2021
Briana Cunnigham is the best!! She went above and beyond to keep me informed of what was happening with my car! We had some setbacks that couldn't be helped but she always let me know what was happening. I to keep me informed of what was happening with my car! We had some setbacks that couldn't be helped but she always let me know what was happening. I am so impressed and will refer all my friends to Ken Garff. More
by jodiparker
Employees Worked With
Briana Cunnigham
April 14, 2021
This was the best and easiest experience I have ever had purchasing a vehicle. Brent was amazing from start to finish, keeping me updated on when and what was coming in and was very responsive to all of my purchasing a vehicle. Brent was amazing from start to finish, keeping me updated on when and what was coming in and was very responsive to all of my emails throughout the process. Brent was straight forward and no BS, which is what appreciated the most of the experience, I felt like I could trust him in helping me make the right decisions with my best interest being the priority. More
by MARC35
Employees Worked With
Brent Walker - 5 star
April 10, 2021
5 hrs for a oil change and fuel filter change. Quoted $135 for the fuel filter change and was charged $172.00. Unacceptable. I will not come back to this service $135 for the fuel filter change and was charged $172.00. Unacceptable. I will not come back to this service More
by Daveyg842
Employees Worked With
April 10, 2021
I really appreciate the kind, efficient way my car was serviced. Zach did everything he could to make my experience positive. He made sure it was done in a timely manner, and made sure I was contacted upo serviced. Zach did everything he could to make my experience positive. He made sure it was done in a timely manner, and made sure I was contacted upon completion. More
by edw076
Employees Worked With
Zach Peterson
April 09, 2021
Buying my truck from Bill Acree at Ken Garff Buick GMC on Riverdale Road was the best car buying experience I've ever had. He was very knowledgeable and responsive. The truck was a special order sale and he Riverdale Road was the best car buying experience I've ever had. He was very knowledgeable and responsive. The truck was a special order sale and he keep me up-to-dated throughout the entire process. I appreciated him taking extra time during the delivery phase to show me the many features of the vehicle. More
by DonGreene
Employees Worked With
