Ken Garff Honda Downtown

Brandon was great to work with. He was willing to stay late and find the car we wanted. The other staff was wonderful also. Even though it was a late Saturday night and I am sure they wanted to get home late and find the car we wanted. The other staff was wonderful also. Even though it was a late Saturday night and I am sure they wanted to get home or out on a date :) they had a smile on their face. Thanks again! More

We gave all "5's" because everything went very quite well. We were very impressed with how thorough Brandon and Trevor were!! We are very happy that we chose Ken Garf and that Brandon was our sa quite well. We were very impressed with how thorough Brandon and Trevor were!! We are very happy that we chose Ken Garf and that Brandon was our salesperson! We would 100% refer Brandon, and Ken Garf, to anyone who is looking for a Honda. More

Great sales, receptionists, finance (Trevor) & service team working together to make car buying, which can can be very stressful, but with Garrff its a real pleasure. Clear & timely communication. service team working together to make car buying, which can can be very stressful, but with Garrff its a real pleasure. Clear & timely communication. No pressure just great listening and excellent results & customer service. Brandon and Skyler did everything plus to find the car and lease package we needed including picking up the new car elsewhere and drivining it to Garff Honda. Our family will keep Garff as our number one choice. Seven Hondas and growing within our family! Thx again Brandon, Skyler and Trevor ! More

Eddie Jeppson was FANTASTIC to work with, and went more than the extra mile to help me get the deal done. Friendly, enthusiastic and hard working, Eddie gave me his undivided and exclusive attention even t than the extra mile to help me get the deal done. Friendly, enthusiastic and hard working, Eddie gave me his undivided and exclusive attention even though the used car I purchased was only a $4000 vehicle and it took over 3 hours to close the deal. His commission could not have been much, and when difficulties with financing arose, he could have blown me off in favor of a bigger fish-but no. He worked with me on financing, ran me to the bank, was late for one of his family member's birthday party, and never stopped being upbeat and happy. He truly made me feel like I was his top priority and his most important customer ever. Thank you so very much, Eddie. You made a potentially frustrating experience smooth, and if I could rate you higher than a 5, I absolutely would. Best salesman I have ever worked with. When I am in the market for another set of wheels, Eddie WILL be my first call (even before my brother, who also sells cars in another state). Oh, and the SUV I bought? Amazing deal-far below blue book, runs and drives perfect. MY WIFE AND I LOVE THIS VEHICLE. More

This was my first new car buying experience, and first time even going into a dealership to test drive. I was nervous, but Al and Stan were so laid back and absolutely put no pressure on. I knew I wa time even going into a dealership to test drive. I was nervous, but Al and Stan were so laid back and absolutely put no pressure on. I knew I wanted a Fit - a base model, manual transmission. When I test drove both the manual, and automatic, there was not even a hint that I should choose the automatic (which costs more). Nor was there any trying to talk me into the more spendy sport model. I couldn't believe that my first experience inside a car dealership was so easy. In the end, they gave me $500 for my 19 yr. old Civic that needed a new engine (I was going to donate it, so $500 off a new Fit was great!) They towed my old car away, and gave me a better deal than any other Utah Honda dealership. The model I wanted was sold to someone else right after I test drove it, and within a month Al had the same model brought to their downtown dealership for me, so I didn't have to wait long for my car. When I went in to pick it up & sign the paperwork, I didn't even get any sales pitches for accessories! I thought this was awesome, as I was prepared for that - I actually had to tell them I wanted floor mats. And Trevor was great about not pushing the extended warranties as well, although he went over the options with me. There wasn't one moment where I felt uncomfortable or pressured during the entire process. I felt that Al was upfront and honest about pricing, and Stan was great to test drive with and answered my questions thoroughly. Stan's follow-up was also terrific - timely, without pressure, and always considerate. Trevor did the financing without a hitch. The only thing that matches the awesomeness of my 2012 Fit, is the service at Ken Garff. Seriously - go there first if you're thinking of buying a Honda. More

I was a little annoyed at first that I could not get a price quote on my car over the phone, but after arriving at the dealership and being told they were very busy, I did eventually get a fair price on m price quote on my car over the phone, but after arriving at the dealership and being told they were very busy, I did eventually get a fair price on my car. The salesman was professional, with the exception of his bragging about how many sales he had made that day. The Manager was very honest and upfront, and the service department fullfilled the work as contracted, and did it on time. Very happy with the new ride, and I think KG downtown gave me the best price. Thank you! More

The customer service was excellent. I feel they gave me the best price and service I could have received. Lucy and Ernie were just not trying to sell a car, but to help me find what was best for me. This i the best price and service I could have received. Lucy and Ernie were just not trying to sell a car, but to help me find what was best for me. This is the best dealership in town. More

I had taken the 2002 Honda Odyssey to an independent auto repair facility to have snow tires put on the vehicle. They noticed a leak from the front right strut and also recommended changing the timing belt/w repair facility to have snow tires put on the vehicle. They noticed a leak from the front right strut and also recommended changing the timing belt/water pump/seals given the age of the low mileage vehicle, as well as changing spark plugs and a fuel system flush. To verify their analysis and determine whether their pricing was competitive I took the vehicle to Ken Garff Downtown Honda where Service Advisor Jared Royce (who I did not previously know) advised that the fuel system flush was unnecessary, new spark plugs were not needed, and that the independent repair shop had failed to include a "tensioner" (a critical component) with their estimate for replacing the timing belt. He also recommended four-wheel alignment would be advisable after replacing the struts [even though, in his opinion, only one strut really required immediate replacement]. He made it clear that the Honda dealer wanted the business and would adjust its price to be competitive. Given the vehicle age and lack of recent service, he recommended draining and filling the transmission, flushing and replacing the brake fluid, flushing and replacing the engine coolant, and flushing and replacing the power steering fluid. During the work the mechanic observed that the main seal on the oil pan was leaking from the rear (normally an $800 job to replace given the location and work involved). They also discovered a broken rear motor mount, and observed that the stabilizer sway bar end links were loose and needed replacement. Because so much work was being performed on the vehicle, the additional work to replace the rear motor mount and sway bar end links was performed at no charge. Additionally, the dealership has a 15% discount for work performed on Wednesdays. All-in-all, with the 15% discount I saved over $450, as well as had various work done at no charge except for the cost of parts (probably valued at another 5% discount). Additionally, this Honda dealer performed a deluxe wash and mini-detail for free! The car, mechanically, is like new. I would recommend this dealer to anyone. They were honest in their assessments, did not take advantage of my inferior bargaining position given the circumstances (which some other dealer or repair shop might have done), and with their discounts not only came closer to the independent garage's pricing for the originally needed repairs, but discovered important items really in need of repair, which the independent garage missed. I especially would recommend Jared Royce both for his excellent knowledge about Honda vehicles as well as his willingness to discount the work to be competitive as well as to completely discount some additional work because the vehicle already was in a state of disassembly such that additional work could be performed at no cost to me except for parts. More

I felt that both gentlemen listened to my needs, gave no pressure, gave me information which assisted me in making an informed choice. I love the car and will and have) recommended others to ask for these pressure, gave me information which assisted me in making an informed choice. I love the car and will and have) recommended others to ask for these folks because I was dealt with on such a professional level. More