Ken Garff Honda Downtown

I emailed them looking for a new Honda Accord. Taylor Johnson who is their Internet Sales Manager replied back to me and helped me through the car buying process. I really did have a good car buying expe Johnson who is their Internet Sales Manager replied back to me and helped me through the car buying process. I really did have a good car buying experience for once and he helped me get a really good deal. I would highly recommend that you give Ken Garff Honda a chance or atleast contact their internet department. More

I purchased the extended warranty on my 2005 Honda Civic. After moving between houses, I lost my contract for the extended warranty. When I realized the papers were lost, I called Ken Garff Honda Downtown to After moving between houses, I lost my contract for the extended warranty. When I realized the papers were lost, I called Ken Garff Honda Downtown to see if I needed a copy of the papers, to verify which address of mine they had on file, and to see when I could receive the extended warranty refund (as I had not used the warranty in over five years). It took Leland Jones, one of their Finance Managers who their Front Desk Clerk directed me to, four days to return my numerous voicemails. When he finally did so, he informed me that they were in the process of changing software programs and he could not immediately look-up my information, but he would retrieve the information and call me within a day or two. A few more days passed, so I sent a follow-up email through their general online email inquiry. I almost immediately received an email from Al Kramer, their Internet Sales Manager, who informed me that he could not assist me, but I could call Leland Jones again or try Chris Lenker, who is also a Finance Manager. I left both Leland Jones and Chris Lenker voicemails, in attempt to follow-up on my situation. Chris Lenker called me back the following day, and reiterated what Leland Jones had told me the prior week: they are switching software systems and need time to retrieve my files. In addition, he explained that once the extended warranty anniversary date hit, I had only 30 days afterward to send a fax request for the refund. This sent me into panic mode because nobody had previously explained this to me. In addition, because Leland Jones seemed to be avoiding returning my voicemails, I began to wonder if perhaps he was waiting for my time to run-out, so I would not longer qualify for the warranty. My thoughts were, obviously Honda knew they owe me the money, so why do I have to request the refund? Should it not be automatically sent? Maybe this extended warranty is just a scam to make more money off of their new vehicles? Despite my worries, I gave Chris Lenker the benefit of the doubt, and I trusted him when he said he would retrieve the documents I needed and call me back to follow-up. Two more days passed without any further follow-up on their part. I left Chris Lenker and Leland Jones more voicemails; informing them I had to go out of town for a couple of days and wanted the matter resolved before having to leave. Still, nothing. I went on my vacation, and when I got back, I saw Ken Garff Honda Downtown had called a couple of times while I was gone but did not leave a voicemail (my voicemail system was broken). I was fatigue with being thrown in a circle, so my husband and I decided to visit Chris Lenker and Leland Jones in their office, rather than leaving yet another voicemail! My husband and I drove to Salt Lake City (we live in Kamas), and we were able to talk to Chris Lenker (Leland was unavailable). Chris Lenker was immediately defensive, and began telling me if I were to sue them over the matter, their attorney would only use the contract as a dismissal of the lawsuit. “You did sign it,” he told me. Keep in mind; I did not previously mention a lawsuit to Chris Lenker. Guilty minds tend to over-explain, my mother used to tell me. Anyway, I told Chris that perhaps the salesman who sold the vehicle to me when I was a mere 18 years old ought to be more cautious of my age and inexperience with purchasing vehicles. He seemed to not care about my age and inexperience at the time I purchased the vehicle because he only repeated, “Well, you did sign it, and that’s all that matters in court.” I began to wonder how he even knew I signed this contract when he had previously told me he could not retrieve it. After all, if he had not found it yet, how can he verify its’ existence? I made a joke to him about how perhaps I SHOULD file a lawsuit because that might speed-up his ability to retrieve the contract. He replied with, “Look, it’s Saturday. There is nothing I can do to help you today. Here’s Signet’s phone number. You can call them Monday and see if they can help you.” Signet, apparently, is the company that issues Ken Garff Honda’s extended warranties. This is the first I had heard of a separate company. I immediately began to wonder why, if Signet could help me, Leland Jones did not give me their phone number the first time I spoke with him? Furthermore, why did not Chris give me their phone number the first time I spoke to him, or Al Kramer? Needless to say, I was slightly irritated that nobody could help me for two more days, but I figured it did not matter too much since I had already documented and recorded all previous voicemails and phone conversations with Honda. After all, I was thinking, Chris Lenker already seems to think this will turn into a lawsuit, so maybe I should just talk to my lawyer rather than being thrown in Honda’s circle of avoidance? Anyway, I called Signet that following Monday, and was greeted by a very friendly lady named Vickie. She was immediately able to pull-up my information by my first and last name. She informed me my extended warranty is not even due to expire until April 27th of 2011, and she immediately offered to send me a copy of the contract. In addition, she provided information as to how I can apply to receive the refund next year when it becomes available to me. After all of this, I feel very irritated and upset at the poor customer service I experienced at Ken Garff Honda Downtown. I understand Leland Jones and Chris Lenker are Finance Managers and their jobs are time consuming, but my time is important, too, and they wasted a lot of it over what has turned-out to be a simple matter. In my opinion, if their computer software system limits their ability to pull-up past customer history, they should immediately direct their inquiring customers to Signet, rather than treating their customer with avoidance, disrespect, and passive aggressive behavior. Maybe Robert (Bob) Garff and/or John Garff need to better train their managers and employees in customer service because it is apparent their qualifications and skills are lax. I absolutely love my Honda Civic. It is a dependable, superb quality vehicle, but I will never again purchase a vehicle from any Ken Garff dealership because it seems their managers care more about potential customers, rather than keeping past customers happy. Word of the wise, if you find yourself in a similar situation; avoid calling Ken Garff employees at all costs because you will only find yourself frustrated. Call Signet instead; their employees actually care. More

They misquote blue book on purpose. THey do not give you the carfax report. They do not send you with the cars list of features as stated on the contract. They try to increase the price after you have talke the carfax report. They do not send you with the cars list of features as stated on the contract. They try to increase the price after you have talked to the salesman. The salesman disappears after you have agreed on the price and your are left waiting for a quarter of an hour trying to find someone to help you. Buy from a private owner. Get the car inspected. Never go to a dealer unless he is family. Especially not these guys. More

I took an odyssey to be inspected by Ken Garff before I bought it. They charged me $110 dollars and said everything looked great. THE DAY I DROVE IT HOME, we had problems. Brakes need to be replaced, steer bought it. They charged me $110 dollars and said everything looked great. THE DAY I DROVE IT HOME, we had problems. Brakes need to be replaced, steering wheel pump needs replaced, and total we are out two thousand dollars!(check engine light came on and ken garff wouldn't even look at it without charging me) Ken Garff service claims they couldn't have known,(really?! Then what did I pay you for?) wouldn't even look at the vehicle without charging me AGAIN to even find out what was wrong even though I already paid them $110 dollars for nothing. CHECK THEIR BETTER BUSINESS BUREAU REPORT! I WISH I WOULD HAVE! They were complete JERKS! If this is the way they all do business, I would steer clear! More