Ken Garff Hyundai Southtowne - Service Center

I had a horrible service experience with the Ken Garff Hyundai Southtowne Service Department. I brought my Hyundai Elantra in for routine oil change service, but my vehicle has been leaking oil ever since Hyundai Southtowne Service Department. I brought my Hyundai Elantra in for routine oil change service, but my vehicle has been leaking oil ever since. When I investigated, I found that oil is dripping from both the oil filter and oil pan drain plug. I tried tightening the oil filter slightly by hand, but it didn't resolve the issue. The drain pan plug had some sort of blue sealant all over it, and I am not sure if this is their way of getting around replacing the crush washer during oil changes or if there is something bigger going on. I looked up the torque spec on the drain pan plug and set my torque wrench to the higher end of the range to tighten the plug some more in the hopes of stopping the leak. However, my torque wrench clicked immediately, indicating that the plug was already tightened to the top end of the spec. Out of curiosity, I set the wrench 10 lbs greater than spec, and the wrench clicked immediately, indicating that the certified Hyundai service center is not following factory guidelines. I called the service center to schedule a warranty repair, but they said the soonest they could get me scheduled was almost a month out, which I find absurd since this is a service-related warranty issue. I indicated that I had already waited through their ridiculously long waiting period to get my vehicle in for service. The service center said they would escalate my concerns to the service manager and that he could hopefully get me in sooner. However, a week later, my car is still leaking oil from both locations, and I have received no word from the service manager. This kind of treatment is preposterous, considering that their website touts Ken Garff Hyundai Southtowne’s Service Department as the best place to service your vehicle. They claim to strive to provide the greatest service experience possible for their customers and that their Service Center in Sandy, UT, has superior auto repair and service for all makes and models of vehicles. They go on to claim that their highly qualified technicians are there to provide exceptional service in a timely manner and are dedicated to maintaining top-tier customer service, for both new and pre-owned car buyers. They challenge you to allow their staff to demonstrate their commitment to excellence. I accepted their challenge but did not receive the level of care that they touted. I suffer from back issues following an injury and surgery, and I try to avoid working under my vehicles due to this. However, when I can't get decent mechanical service and customer service from a certified dealer, I feel like I am left doing it myself to ensure that my vehicle is serviced correctly. Now, I have to purchase my own materials to service my vehicle correctly at home. This is going to be an expensive routine oil change, and I am sincerely frustrated More

I highly recommend Ken Garff Hyundai Southtowne for your auto maintenance. I have always trusted them to handle all the maintenance on my 2020 Hyundai Santa Fe. They are the best at all that they do! auto maintenance. I have always trusted them to handle all the maintenance on my 2020 Hyundai Santa Fe. They are the best at all that they do! More

Took my car in for front rotor/brakes repair yesterday. Left car and went to work (appreciated the Uber they called for me to go to Trax station). Later got a call from service with estimate on brake job. Left car and went to work (appreciated the Uber they called for me to go to Trax station). Later got a call from service with estimate on brake job. Fine. Then said based on mileage, car needed transmission and brake fluid flushes, coolant flush and oil change, quoting me the price for each separate service. I hesitated to add more to the job. Service Advisor then said he could offer me a "package deal" for all services for $657. That was substantially less than the amount I was calculating in my head for all this stuff so I jumped at the deal. I asked my wife to pick up the car at the end of the day as I was working late. Imagine my shock when I got a notice that my credit card had been charged over $1,000! I called at 5:45 but, after being on hold for 10 minutes, was told no one was available in service department as they had all left for the day. Called again this morning and left detailed message. Advisor called back a few hours later. He claimed that the "package deal" was only for the fluid replacement jobs and did not include the rotors/brakes repair. This was definitely NOT made clear before I agreed to move forward. When the average person hears the term "package deal," he reasonably assumes it includes ALL services discussed, not just some of them. Advisor said he would have to talk with his manager (who is not working today) next Monday to see what could be done. I await the outcome and will adjust the number of stars in my review accordingly when we conclude this episode next week. More

Loved the new service department, and how they updated me throughout the service process by sending me video links showing me each step of the services being performed. Awesome! throughout the service process by sending me video links showing me each step of the services being performed. Awesome! More

I paid extra for their synthetic oil AdvantageCare and they used conventional oil. The guy claimed they don't even carry conventional oil in their shop. Really? I find it hard to believe. Then why did I they used conventional oil. The guy claimed they don't even carry conventional oil in their shop. Really? I find it hard to believe. Then why did I pay extra for synthetic oil? And it cleary says they used conventional oil on my paper! Their service is very shady. More