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Ken Garff Hyundai Southtowne - Service Center
Sandy, UT
56 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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56 Reviews of Ken Garff Hyundai Southtowne - Service Center
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July 08, 2021
Truly as bad as the low ratings indicate. Service has always taking longer than they say and when our brand new car window was stuck while on vacation they wouldnt help us as they said they were too busy always taking longer than they say and when our brand new car window was stuck while on vacation they wouldnt help us as they said they were too busy with other emergencies as lots of the hyundais break down so we would have to leave it there with no way back to our hotel and it would probably take a few d ays to get to it. More
by S K
Employees Worked With
Steve, service manager
Helpful March 06, 2021
My blue link hasn’t worked in over a month. I have called snd left dozens of messages asking how to fix this. I have never gotten a call back. Don’t expect a call back unless it involves new charges. They wo snd left dozens of messages asking how to fix this. I have never gotten a call back. Don’t expect a call back unless it involves new charges. They won’t call back! I had to pick one person in order to leave this review. I picked someone in service only because it is a service related issue. I do not even know who to list as the person because literally NO ONE will call me back. More
by spinforlife
June 26, 2020
Bought our Hyundai Sante Fe in 2017. Well 62k miles later the transmission had to be replaced. I have a sister in law with the same problem after 30k miles with hers. The ken Garff service guy Jay, was great the transmission had to be replaced. I have a sister in law with the same problem after 30k miles with hers. The ken Garff service guy Jay, was great to work with. Hyundai approved a refurbished tranny for the car but the problem we had was.... We had to pay $330 for diagnostic tests and tranny fluid change before the warranty kicked in. I thought when we bought the car and we received a 100,000 mile/10 year warranty was it meant you were covered on that warranty?...NOPE! you pay for testing before Hyundai decides that the faulty part was their fault. I put in a claim to get reimbursed and was told "we don't reimburse customers when they are given a wrong diagnosis". WHAT? now your telling me one of your service teams that work on Hyundai cars don't know what they are doing? Wow Hyundai through them under the bus. Buyer beware when you buy a new Hyundai with 100,000 mile/ 10 year warranty. More
by Craig
Employees Worked With
Jay
January 28, 2020
No Genesis Level Service Here! Because we live in Southern Utah where there is no Genesis dealership (ugh!), I made an appointment a month in advance for repairs to our Genesis G80 Because we live in Southern Utah where there is no Genesis dealership (ugh!), I made an appointment a month in advance for repairs to our Genesis G80 Sport. We brought it here a year ago and their special Genesis service rep took great care of us. That rep left the dealership, and so I made the appointment with their new one and only Genesis service rep, Jordann Heiden. Very nice young lady who assured me that she'd have everything set up for us including delivering a loaner car to my son's home where we were staying. The Monday came and I called Jordann that morning to make sure the car would be picked up. To my surprise, Jordann was not in that day, and there was no other Genesis trained reps specifically assigned to Genesis service as is Genesis policy. The bonus was that no one seemed to know what our situation was and what we needed. Well, to shorten the rest of the story, we were handed off to Ryan, then Mario, then Steve, then back to Mario through the whole week as they tried to repair three items, only one of which they actually fixed. Steve the service mgr promised to get the car back to us since we needed to travel back south, but when I called Saturday morning at 9:00 am I found Steve was not even coming in that day. Frustrating week! Don't waste your time. We aren't in the future. Dave M. where are you? We need you! More
by bjnawa
Employees Worked With
Jordann Heiden, Ryan, Mario, Steve
January 10, 2020
I bought my car in April and noticed that there was three cracks in the windshield. I asked them if they would replace the windshield and I was told that it would take one to two weeks to fix and they would cracks in the windshield. I asked them if they would replace the windshield and I was told that it would take one to two weeks to fix and they would charge ME for it before I even bought the car. I was then reassured that those cracks were chipped and sealed and they wouldn’t cause me any issues even when it got cold. I woke up this morning to run some errands and started my car up and my heater was set to 73 to defrost my windshield as it snowed. As soon as I took off to drive I noticed that one of the cracks was spreading outward and across my entire windshield. I contacted the dealership and told them what had happened and who I worked with and they said they would get back to me. They left me a voicemail from the salesman saying that I hit something or had more rocks to hit my windshield (which I didn’t) and that there was no way that he could help me. He sounded irritated and was overall rude in his voicemail. I will never go back to this dealership nor will I tell my family or friends to go here. I should’ve read these reviews before purchasing at Ken Garff. More
by jacklynvanterpool
Employees Worked With
Kevin
May 08, 2018
Horrible service department Spring 2017 Review: I was nervous when this dealership went from Riverton to Ken Garff as I have had good experiences with Riverton but have not had a Spring 2017 Review: I was nervous when this dealership went from Riverton to Ken Garff as I have had good experiences with Riverton but have not had any with Garff for many years. The service here is horrible. I was charged for an A/C recharge before being told that is truly what I needed. When I asked why a new car needs an A/C recharge. I was told it wasn't likely without something else being wrong, and I was offered a refund by the service manager. This offer was immediately redacted (literally within a few sentences) by the same service manager who originally offered me a full refund. They ended up only giving me a small (10%) credit towards the A/C recharge. I was told that warranty work and a full refund could be covered if I just came in again for another checkup to find the "real" problem. Why this dealership is unable to accurately diagnose an A/C system in one visit is beyond me. Additionally, I was also told they couldn't give me anything in writing guaranteeing what they were verbally telling me. Absolutely deplorable service. I will NEVER buy a car from, or recommend, Ken Garff. I had a terrible experience 10 years ago on a previous car purchase and subsequent botched service attempts (on a brand new car), and the shady practices obviously remain the same today. Spring 2018 UPDATE: I brought my car in for the checkup to find the "real" problem a few months after my above experience (I had one last pre-paid oil change at Garff and didn't want to waste it). I specifically asked for another A/C check, and I was told there is nothing wrong with my A/C and the recharge did the trick. Fast forward six months to the first time I use A/C this year and it is 100% dead again. Firestone found a gigantic leak in the system and said it was impossible to miss if you even did a cursory check of the A/C system. The car is now out of the bumper to bumper warranty. Good job Garff, you screwed me out of hundreds of dollars on a simple A/C leak. You lied to my face on two separate visits (including lies by the service manager), refused to fix a broken A/C system under Hyundai warranty, and you created a customer who is telling everyone how terribly you run dealerships. More
by shaggydoo541
Employees Worked With
Brandon Smith
January 23, 2018
One of the best service departments I wish to express that this service department at this dealership is fabulous. I know that every service appointment is different and everyone has the I wish to express that this service department at this dealership is fabulous. I know that every service appointment is different and everyone has their own viewpoint but this service department tries to make you think that you're part of the family and they are always looking out for your best interest. I could not ask for a better place to have my car worked on I will be back again and again. Shawndell was my service advisor. More
by Joe Loftin
Employees Worked With
Shawndell
November 22, 2017
Service department Went to get brakes and rotors, also had my inspection done on the spot. Larry Jr was a awesome mechanic, Dave Mc was very helpful in Service with any Went to get brakes and rotors, also had my inspection done on the spot. Larry Jr was a awesome mechanic, Dave Mc was very helpful in Service with any questions and concerns. I believe the people make the company, that is why I keep returning with all 3 of our vehicles. More
by Toytalife1
Employees Worked With
Brandon Smith
April 01, 2017
Winnipeg Canada Traveller Coming from Winnipeg to Vegas we encountered a heavy metal object on the freeway which punctured out fuel tank. We made it to Salt Lake City and had t Coming from Winnipeg to Vegas we encountered a heavy metal object on the freeway which punctured out fuel tank. We made it to Salt Lake City and had the car towed into Ken Garff on a Monday. The tank had to be ordered from out of state. It came in early afternoon tuesday and we were out of there about an hour after the tank arrived. I did not have a phone and the serviceman Dave I was dealing with made every attempt to accommodate me. Although a stressfull situation and a few days the service was above and beyond what I could have asked for and a special thanks for the great service and courtesy and consideration for my limited ability for communication in a state where i know nobody and have never been before. A sincere thanks to Dave and his team from us More
by Winnipeg81
Employees Worked With
Dave Mcintosh
February 03, 2017
HORRIBLE SERVICE!!! DO NOT, DO NOT TAKE YOUR USED HYUNDAI HERE! 3 weeks ago we took our 2006 Sonata to this dealership for an intermittent starting issue. At the time my DO NOT, DO NOT TAKE YOUR USED HYUNDAI HERE! 3 weeks ago we took our 2006 Sonata to this dealership for an intermittent starting issue. At the time my husband told him he thought it was the starter. After they worked on it they told him that it was the ignition switch. My husband had them replace it to the tune of 400 plus dollars. On our way home we stopped for breakfast and the car failed to start again so my husband took it back. They took it in again and cleaned the contacts (this was for free) yet on the way home it did it again. Upset my husband called them again and asked them to find out what it was doing. They put us off for a bit telling us that it would take some time to get us a loaner car while they fixed it. 2 weeks later they gave us a loaner car and kept my husband's car for 3 weeks. My husband called them and said he was concerned about the work they were doing and how much it would cost but the man he spoke to told him that at the time there was no charge. Finally after driving the car and trying numerous things they finally told my husband IT WAS THE STARTER and the fee would be around 500.00 to fix it. My husband said I have already paid for an ignition switch I didn't need, can we reach a compromise here? The man told him that it would be a wash. My husband made it clear that what he meant by that was that there would be no charge given that we already paid for the ignition switch that was not faulty? The man reassured him that it would be a wash. Today when my husband picked up his car he was presented with a bill for 513.60. When my husband complained the Service Manager was brought in and my husband told him what he was told and the service manager said that they couldn't do that and made no attempt to try to make this issue right. My husband paid the bill and told the service manager that he was displeased and would not be bringing our car back here and the Service Manager's response was Sir you are more than able to take your car anywhere you would like. Evidently they don't care to foster goodwill or try to keep a customer here. We will NOT be bringing our car back to here. We are seriously displeased and will be taking our Sonata to Murdock, which I have heard wonderful things about. More
by weeezie
Employees Worked With
Jeff
