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Ken Garff Hyundai Southtowne - Service Center
Sandy, UT
56 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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56 Reviews of Ken Garff Hyundai Southtowne - Service Center
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January 03, 2017
Horrible Service Department They never returned a call to me even when they said they would call me. This happened 3 times and each time I had to either go to the dealership in p They never returned a call to me even when they said they would call me. This happened 3 times and each time I had to either go to the dealership in person or insist on talking to my service advisor. They have had my car for five days and I called them today and they said they had the part and so I would be done today. My service advisor never called again and so I again asked not to be sent to voice mail so I could talk to him. They haven't even started on it because it would be done by the end of the day tomorrow. I doesn't take two days to replace a part. Where is Riverton Hyundai when you want them? Ken Garff Hyundai isn't even in the same league. More
by Lynn Nielsen
Employees Worked With
David Kelly, Tim Mills
Helpful January 26, 2016
Friendly/Efficient Worked with Skylar who was very friendly, they weren't able to fix my concern but they tried and provided me with loaner car so it wasn't a huge incon Worked with Skylar who was very friendly, they weren't able to fix my concern but they tried and provided me with loaner car so it wasn't a huge inconvenience. He let me know I could leave it and they'd keep trying or to bring it back if I have more issues and let me know about their roadside assistance. They took my concern seriously and I appreciate it. More
by justme101
August 04, 2015
Service Visit Gareth is one of the best employees that I have ever dealt with when it comes to servicing my car over the last 19 years as a driver. Gareth meets all Gareth is one of the best employees that I have ever dealt with when it comes to servicing my car over the last 19 years as a driver. Gareth meets all of my expectations when it comes to customer service. He does what he says he will and he goes the extra mile to make me happy and return my car to me in like or better condition. I hope you understand the quality of employee that Gareth is. Best regards, Sean Ravarino (801) 448-5987 More
by Rravarino
Employees Worked With
Gareth A. Heywood (Service Advisor
July 17, 2015
Excellent Everyone at the Riverton Hyundai service department is great. They are always very nice and helpful. I wouldn't trust my car with anyone else! Everyone at the Riverton Hyundai service department is great. They are always very nice and helpful. I wouldn't trust my car with anyone else! More
by HFN3
Employees Worked With
Gareth A. Heywood
May 11, 2015
Always pleased with the service here I'm always pleased with the service I receive at this dealership. Everyone I've ever worked with has been helpful and friendly. I never feel taken a I'm always pleased with the service I receive at this dealership. Everyone I've ever worked with has been helpful and friendly. I never feel taken advantage of, and I always feel like the prices are very fair. As a single woman, that's super important to me. I thin kit's important to choose the right dealership as well as the right car. I definitely give high marks to the helpful employees in the service department here. More
by Rachel T
Employees Worked With
Sorry, I can't remember the names. But everyone was helpful.
March 27, 2015
Great checking great repairing While doing an oil change, the dealership also did a 27 point inspection. The mechanics found a seal leaking on the alternator. The dealership replace While doing an oil change, the dealership also did a 27 point inspection. The mechanics found a seal leaking on the alternator. The dealership replaced the alternator free of charge since it had been damaged by the oil leak and replaced the seal under the 10 yr/100,000 drive train warranty! A big thanks to Garreth and the mechanics for taking care of us. More
by Biko
Employees Worked With
Garreth
November 13, 2014
Won't honor their own refund policy Just an update on this situation. We contacted the dealership to try and work out a resolution only to be told by the parts manager Justin that the o Just an update on this situation. We contacted the dealership to try and work out a resolution only to be told by the parts manager Justin that the only way they will work will us is if I take down my case with BBB as well as the negative feedback that I have left them online. This practice by them is classic blackmail and is very illegal. I will update further when I have more info. I apologize as this may be long. We had a car broken in to and had keys stolen for a vehicle in the process. We contacted the Mitsubishi parts department for a replacement key which they had in stock. When we picked the key up and had it cut for the vehicle we were informed that it was the correct key for our vehicle (this was confirmed by Vin). That said that the key may need to be programmed but was most definitely the correct key. When we arrived home (40 miles away) we tried the key in the vehicle with no success. We were able to get another key by other means and contacted them to return the non working key. We have spoken to at least 3 different people at the dealership to get this returned with each of them being very uncooperative in the situation. Their written return policy of which I have copies of does not make any statement towards not being able to return the key. Getting anyone on the phone was difficult and once I had achieved this I was met with very rude responses. I was even hung up on by Kevin and Justin in a conference call. They need to honour their own policy and return the item. The people talked to at the dealership are as follows. Justin - Parts manager. Kevin Campbell - Owner. James Baird - District manager. More
by lost_reaver
Employees Worked With
Justin, Kevin Campbell, James Baird
June 03, 2014
Horrible service department I took my hyundai santa fe in to get a leak fixed. I was told it was fixed. The next day, the leak was still there. I took it in an additional 7 times I took my hyundai santa fe in to get a leak fixed. I was told it was fixed. The next day, the leak was still there. I took it in an additional 7 times to get the leak fixed. Each time they either said "good news, we couldn't find a leak so it is fixed, or we found the leak and it is fixed." The next morning the leak was still there. After that, I took it to another dealer and the next day my car was fixed. No more leak. Riverton Hyundai did nothing but waste my time and the other dealer said there were all kinds of weird marks and chards of aluminum next to my oil pan where Riverton Hyundai was doing who knows what. Do Not use their service department! More
by argentina_biz
Employees Worked With
mike
November 12, 2013
Such a wonderful experience. They were very quick to look things over and did fix any problems they found. They didn't overcharge me or try to find problems that weren't there. Very friendly staff. things over and did fix any problems they found. They didn't overcharge me or try to find problems that weren't there. Very friendly staff. More
by ShuLvr
Employees Worked With
Tyler Jones
August 03, 2013
Preston stayed late for me to repair my flat tire. He didn't have to do that for me but he went out of his way to stay 25 minutes to wait for my car to arrive and fix the problem. They have always helped didn't have to do that for me but he went out of his way to stay 25 minutes to wait for my car to arrive and fix the problem. They have always helped me out at Riverton Hyndai with anything I've needed!!! More
by mckelmccoy
Employees Worked With
Preston Jeppesen
