Ken Garff Jaguar Land Rover Downtown Salt Lake

Professionalism I had been researching all of the SUVs on the market and originally I was going to buy the Land Rover. I decided on the F-Pace because it’s relatively I had been researching all of the SUVs on the market and originally I was going to buy the Land Rover. I decided on the F-Pace because it’s relatively new on the market and you do not see them on the road. I wanted me in a vehicle and this was me. I felt that I hit the jackpot twice with choosing this dealership and not flying to Vegas, like I had planned on doing. From the beginning, Kori was extremely personable and I didn’t feel like I was talking to a saleswoman. Kori has been in constant contact with me, making sure I have all of the tools necessary to experience this driving machine. Kori contacted me to let me know my plates were in and to stop by for the plates and for her to assist with any new questions I have. She is amazing and a lot of my coworkers are thinking to upgrade their lives with a luxury vehicle and Kori will be their go to. More

Very Positive Experience! We purchased the 2018 E-PACE from Ken Garff Jaguar, working with Kori Criddle, this past weekend. She was a consummate professional, very friendly, i We purchased the 2018 E-PACE from Ken Garff Jaguar, working with Kori Criddle, this past weekend. She was a consummate professional, very friendly, incredibly knowledgeable about the vehicle options, features, etc., and made the experience as easy as possible. We were trading in another vehicle and were still “upside-down” but working with Kori and Carson in finance, we were able to make it work. They really worked with us and were pleasant and professional throughout the entire process. Kori even called and emailed after our purchase to make sure we didn’t have any questions or issues. I’d definitely work with Kori and the team at Ken Garff again and highly recommend them to anyone looking to get into a Jaguar. More

The Best customer service Lindsay (service manager) and Adam (shop foreman) and Zane (service advisor) are the best people to deal with...they provided great service and they e Lindsay (service manager) and Adam (shop foreman) and Zane (service advisor) are the best people to deal with...they provided great service and they explained every step of repair and service on my vehicle... I will buy another Jaguar or Land Rover at this dealership... More

Poor customer service Brought my 2017 F-Pace in for a recall notice plus get my summer tires put on. Had some curb rash on a wheel asked Adam Dell to send the wheel out to Brought my 2017 F-Pace in for a recall notice plus get my summer tires put on. Had some curb rash on a wheel asked Adam Dell to send the wheel out to be fixed. After 3 weeks and no calls from anyone finally Adam tells me no one can fix the wheel. Really! You buy a 75,000.00 dollar vehicle and they can't help with a wheel! More

all about the wow Jaguar Land Rover really brings the "WOW" factor to their dealership when it comes to friendly customer service. Everyone there is clearly cares about Jaguar Land Rover really brings the "WOW" factor to their dealership when it comes to friendly customer service. Everyone there is clearly cares about their customers and wants to help. 10/10 More

The best service imaginable! Jeremy Blundell was the salesperson for an almost new Santa Fe I purchased and I could not possibly have asked for better attention and service than I Jeremy Blundell was the salesperson for an almost new Santa Fe I purchased and I could not possibly have asked for better attention and service than I received from him and the Land Rover Jaguar dealership. As I seriously look back on it and think to myself, "What could they have done better for me?" I cannot come up with a single thing. I was so excited about my new vehicle I did not even think to look at the gas gauge until I got home and realized they had even lined me up with a full tank of gas!! More

Ken Garff cares about volume, or maybe nothing at all. Last week I walked into the dealer hoping to look at a new F-Pace for my wife. We are comparing the Jaguar to the BMW X3, Range Rover Velar, and Pors Last week I walked into the dealer hoping to look at a new F-Pace for my wife. We are comparing the Jaguar to the BMW X3, Range Rover Velar, and Porsche Macan. I have never really had any interest in Jaguars, but the F-Pace has a nice look and good reviews overall. I came to the dealership with a friend and walked inside to see if they had a vehicle on the showroom floor. As I walked in the lady at the front desk looked at us and looked back down. She did not seem like we were worth the time in greeting us. We walked to the left where it was obvious they had the line of Jaguars. Although the F Pace was not on the floor, they had some F Types so we started to look at the cars prior to heading back outside to see the SUV's. While on the showroom floor 3 or 4 sales people looked at us and continued what they were doing at their desks. There were no other clients, and no one seemed remotely interested in helping us. We looked at the cars outside for 15 minutes right in front of the showroom before leaving. No one had any interest in helping us at all. Not even a hello. I am really saddened that small brands like this only have one dealership in major cities. What is even worse, is that it is owned by a major corporation that does not care about their clients. This allows them to have the mentality that they can act however they want, and if you want the car you have no other choice than to buy from them. They do not realize that clients buying cars like this are still smart enough to shop around and find the cars elsewhere. I would do exactly that, but I don't want to be stuck with such a stuck up dealership for all of my warranty and service needs. I hope that as the market in Utah grows, other dealers will have the ability to build other dealerships and create a better market for these cars in Utah. The fact that a company like Ken Garff owns the only Jaguar dealer is a mockery of the brand. They treat it like a honda dealer and profile their customers. I would imagine that without company discounts, these sales guys couldn't even afford the cars they sell, and they have the nerve to pick and choose who they think are buyers and who will waste their time. More

Excellent Jenny is the definition of great customer service!! Makes sure you are totally pleased. Goes the extra mile for your satisfaction. Excellent experie Jenny is the definition of great customer service!! Makes sure you are totally pleased. Goes the extra mile for your satisfaction. Excellent experience! Thank you! More

Coolant Leak Repair on my wife's Land Rover As much as I loved Land Rover of Centerville, this new dealership is much more conveniently located for me. The staff was helpful, and courteous. I ha As much as I loved Land Rover of Centerville, this new dealership is much more conveniently located for me. The staff was helpful, and courteous. I had a coolant leak, and they were able to diagnose it in very short order. I did have to stop in a second time, as the leak seemed to persist, but they were able to fix the issue. They then did every test they could to ensure the leak was resolved. To top it off, they had a loaner readily available each time I stopped in. Car repairs always suck, but at least JLR Downtown Salt Lake made the repair as comfortable and convenient as possible. More

The best in the west They have a "real" manager now . Ryan knows customer service and exhibits true compassion and listens . They had problems in the past but the Garff au They have a "real" manager now . Ryan knows customer service and exhibits true compassion and listens . They had problems in the past but the Garff automotive group did the right thing putting Mr. Porter at the helm . I would recommend this dealer to family they truly care and listen . I saw some of the other reviews and I thinks it's unfair that some advisors names were listed in employees dealt with space and they received bad marks because of others mistakes / incompetence - Joey Malcolm More