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Ken Garff Kia Avondale
Avondale, AZ
213 Reviews
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Showing 213 reviews
April 05, 2011
I had a power window repaired and I have no problem with the repair. While it was being repaired, I was given a loaner vehicle. The loaner vehicle had a crack at the bottom of the windshield but I didn't the repair. While it was being repaired, I was given a loaner vehicle. The loaner vehicle had a crack at the bottom of the windshield but I didn't report it to the company. When I returned the vehicle, I was told I need to pay for the damage. I ended up splitting the cost of the windshield with the dealership. I wasn't pleased but since I hadn't reported the crack when I took the loaner, I didn't have any way to defend my position. The person I worked with was David Sanchez. Mr. Sanchez ended up making up a story about when and how I returned the vehicle, and when I tried to correct him, he then lied about an earlier conversation we had had, all to back up his story. The sad thing was that his lie didn't have anything to do with whether or not I was responsible for paying the damage. But because of his dishonesty, I won't be a future customer of the dealership. More
by mtholliday
Employees Worked With
David Sanchez
Helpful March 09, 2010
Took my Kia Optima in for service. On the KIA Service Evaluation sheet, some of the checked off "good" items in the Technical Section were obviously not looked at. If the items that were obviously in nee Evaluation sheet, some of the checked off "good" items in the Technical Section were obviously not looked at. If the items that were obviously in need of attention and not looked at, I can't TRUST that the service was done properly. I will NOT return to Salazar for any service on my vehicle and would advise other Kia owners to have their vehicles serviced elsewhere. More
by RF
Employees Worked With
richard
July 19, 2006
I visited Avondale Kia as part of the Costco purchase program. The Fleet salesman was very friendly and helpful. As I was dealing with the Costco program, the vehicle price was set so there was no nonsen program. The Fleet salesman was very friendly and helpful. As I was dealing with the Costco program, the vehicle price was set so there was no nonsense played with the price. They gave me a fair price for my trade (that DID require "games"). The problem is the after-sale communication. I have called my salesman 3 times over a period of 5 days (personally spoke to him) about the "we owe" list of two accessories promised and not available. He promised to check on it and get back to me. Not one call has been returned. This morning I called the Sales Manager and he also promised to get right back to me! Nothing yet. I believe the $200 in accessories promised will NOT be delivered. More
by SteveClark1000
