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Ken Garff Lexus of Santa Barbara

Santa Barbara, CA

4.8
497 Reviews
You might expect a car company’s top priority to be cars, but not at Lexus of Santa Barbara. To us, people are number one (though cars are still a close second). That’s why our favorite three words are We Hear You. They say so much without us having to say much at all. When we listen to our customers and put their needs first, quality vehicle selection, fair prices, reliable service, and a welcoming environment are all a given.
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350 Hitchcock Way

Santa Barbara, CA

93105

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Showing 497 reviews

November 27, 2019

SERVICE IS EXCEPTIONAL! THE SERVICE IS AMAZINGLY GOOD. THEY ARE ATTENTIVE, ACCURATE AND THOROUGH AT EVERY LEVEL. IT COULDN'T BE BETTER! THEY MAKE THE NECESSARY ENJOYABLE. More

by gclint3
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Edward Simeon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Phuong Pham
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 02, 2019 -

Ken Garff Lexus of Santa Barbara responded

Thank you for the excellent review!

November 12, 2019

DCH Lexus of Santa Barbara staff: From the time I step foot onto the property, I am always greeted with a ray of smiles, from every department I pass through. I am extremely satisfied More

by o glover
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Glauco Pergolizzi
5.0
This rating includes all reviews, with more weight given to recent reviews.
James Porter
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Robin Tidd
Nov 12, 2019 -

Ken Garff Lexus of Santa Barbara responded

Thank you for taking the time to write this amazing review! We are so glad to hear about your top notch experience with us. We value your loyalty and we hope to be able to service you again in the future.

November 08, 2019

Great experience working with Robin. She made the whole process fun and made me feel at ease from the moment I made initial contact with her. More

by Yvonne
Recommend Dealer
Yes
Employees Worked With
Robin Tidd
Nov 12, 2019 -

Ken Garff Lexus of Santa Barbara responded

Thank you for taking the time to write this awesome review! We are so pleased to hear about your positive experience with us. I will give Robin your kind regards and we hope to service you again soon.

November 03, 2019

Fabulous experience at DCH Lexus, Santa Barbara From making our appointment, requesting a loaner car, to the service performed; talking to new car salesmen, even test driving, our experience was abs More

by Barbara
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Edward Simeon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Glauco Pergolizzi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Courville
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 06, 2019 -

Ken Garff Lexus of Santa Barbara responded

Barbara, thank you for this awesome review! We are so glad to hear about your positive experience with us. We value your loyalty and hope to service you again soon.

October 21, 2019

Service I had service on my Lexus. I stopped in last week unannounced; I was aware I had a free afternoon. The service department was wonderful. The service More

by Suzi Harris
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Edward Simeon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tony Carbajal
5.0
This rating includes all reviews, with more weight given to recent reviews.
Derek Bishop
5.0
This rating includes all reviews, with more weight given to recent reviews.
Phuong Pham
5.0
This rating includes all reviews, with more weight given to recent reviews.
Efrain Lopez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Isaiah Figueroa
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 23, 2019 -

Ken Garff Lexus of Santa Barbara responded

Suzi, thank you for taking the time to write this great review! We are so pleased to hear about your positive experience with us. I will give our Service Department your kind regards. We value your loyalty and hope to service you again soon.

September 30, 2019

Nora, Eddie and Mike did an outstanding job selling me my new Lexus. I would buy my next car at this dealership and have already recommended it to friends and family. Nothing but a fantastic experience from More

by Pete
Recommend Dealer
Yes
Employees Worked With
Mike Courville
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nora Halstead
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 01, 2019 -

Ken Garff Lexus of Santa Barbara responded

Pete, thank you for your kind words about Nora, Eddie and Mike. We are so glad he made you feel comfortable enough to shop with us at DCH Lexus of Santa Barbara and we hope you'll come back again. Thank you for your business and enjoy your purchase.

September 30, 2019

DCH Lexus of Thousand Oaks Excellent service here . They really make you feel welcome . 100 Percent Satisfied with everyone who has helped me ! My Salesperson Abby was extremely More

by Pjansmichael
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Abby Gaetz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Efrain Lopez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Isaiah Figueroa
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 30, 2019 -

Ken Garff Lexus of Santa Barbara responded

Thank you for leaving us such an excellent review! Glad Abby could make your experience so positive! We hope to see you again in the future!

September 25, 2019

Accommodating Service Arrangements We were reminded by email that we were to bring in our new Lexus LS500 for its first service and inspection. Edward was very accommodating of our limi More

by Martins Lexus
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Edward Simeon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 26, 2019 -

Ken Garff Lexus of Santa Barbara responded

Thank you for taking the time to write this awesome review! We are thrilled that your experience was a positive one. I will give Edward your kind regards and hope to service you again soon.

September 18, 2019

Purchase of used 2008 400H I found the listing on Carfax.com and email dealership to inquire about photo's and condition. I received email from Robin and she went ahead and took More

by rjjs
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
James Porter
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Robin Tidd
Sep 19, 2019 -

Ken Garff Lexus of Santa Barbara responded

Thank you for taking the time to write this awesome review! We are thrilled to hear that your experience with us went so smoothly. I will give Robin your kind regards and we hope to service you again soon.

September 18, 2019

Great first time buying a luxury car Abby and the finance team were so helpful before, during and after the sale. This is my first purchase of a brand new luxury car. I know that i will b More

by Dbozan
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Abby Gaetz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 18, 2019 -

Ken Garff Lexus of Santa Barbara responded

Thank you for taking the time to write this great review! We are thrilled your experience with us went smoothly. I will give Abby and the finance team your kind regards. We hope to service you again in the future.

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