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Ken Garff Lexus of Santa Barbara

Santa Barbara, CA

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425 Reviews
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350 Hitchcock Way

Santa Barbara, CA

93105

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Showing 425 reviews

November 01, 2017

Buying a vehicle Very good experience even if we had not purchased a vehicle. Personnel are operating at a high level of sales. Thanks for updating on all facets of v More

by Bubba
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Phuong Pham
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tony Rucker, Joe Bral
Nov 01, 2017 -

Ken Garff Lexus of Santa Barbara responded

Thank you for the great review! I am pleased to hear you enjoyed working with our team.

October 31, 2017

Great experience. Very happy with our sales person Had Abbie for our salesperson and couldn't have been happier. Knowledgeable, patient and professional are all words we use to describe her. Would reco More

by Markk
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Abby Gaetz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 01, 2017 -

Ken Garff Lexus of Santa Barbara responded

Abbie will be so pleased to hear that you enjoyed working with her! We appreciate the great review and your recommendation! Sincerely, Alex Ayyoub General Manager

Nov 01, 2017 -

Markk responded

The reason for no response on "quality of work". Wasn't Abby, she was 5 star, I thought it was for the service dept and being a NEW car, we haven't experienced that dept yet!

October 30, 2017

Totally and Completely Satisfied When you your check engine light comes on it's time for concern .... It's also time to visit DCH Lexus of Santa Barbara .... they came out and picked More

by 7ASHAR
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Edward Simeon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tony Carbajal
5.0
This rating includes all reviews, with more weight given to recent reviews.
Derek Bishop
5.0
This rating includes all reviews, with more weight given to recent reviews.
Phuong Pham
5.0
This rating includes all reviews, with more weight given to recent reviews.
Efrain Lopez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Isaiah Figueroa
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 01, 2017 -

Ken Garff Lexus of Santa Barbara responded

We are so glad we were able to meet your expectations and turn seeing your check engine light come on into a low-stress experience. We are grateful for the excellent review, and we hope to see you again the next time we can help service your vehicle! Sincerely, Alex Ayyoub General Manager

October 29, 2017

Great service center reps The service at DCH Lexus of Santa Barbara is phenomenal. I say this after spending years getting service from the large high end group across the str More

by klh
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Edward Simeon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Phuong Pham
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 30, 2017 -

Ken Garff Lexus of Santa Barbara responded

Kathleen, thank you for the awesome review of your experience! I will be sure to let our team know to keep up the good work. We hope to see you back soon to look at vehicles!

October 25, 2017

Great Service DHS has consistently provided great service in both the sales and service departments. Both sales and service personnel are extremely helpful and effi More

by CKinSB
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Phuong Pham
5.0
This rating includes all reviews, with more weight given to recent reviews.
Efrain Lopez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tony Rucker
Oct 30, 2017 -

Ken Garff Lexus of Santa Barbara responded

Thank you for the excellent review of your experience!

October 23, 2017

Great experience at DCH LEXUS OF SANTA BARBARA My wife and I were very please with the service and attention that Aaron gave us. He help us to make the right choice on the vehicle for our needs. More

by Mando7
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Aaron Vazquez
Oct 23, 2017 -

Ken Garff Lexus of Santa Barbara responded

We're thrilled to hear you are enjoying your new Honda Odyssey! Thanks for taking the time to write us a five-star review.

October 11, 2017

Excellent all around Very profesional, highly efficient, everything that you expect and more. They keep me inform of the state of the repairing process which last two day More

by AlbertoRugero
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Edward Simeon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 13, 2017 -

Ken Garff Lexus of Santa Barbara responded

Thank you for the 5-star review, Alberto! We are happy to hear your experience was easy and hassle-free. We look forward to working with you again in the future! Alex Ayyoub, General Manager

October 08, 2017

160,000 mile service As always, a loaner car (always an upgrade from my 330 RX) was ready and off I went. Car was ready prior to expected. Excellent job. More

by ML
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Edward Simeon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Usually work with Derek Bishop who is wonderful but he was off that day.
Oct 09, 2017 -

Ken Garff Lexus of Santa Barbara responded

Thank you for the excellent review! Come back and see us again soon!

October 07, 2017

great and easy experience! One of the easiest car buying experiences, Thanks to Glauco he made everything easy and fast. Im gonna recommend this dealer to my friends and family. More

by Skuter8788
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Glauco Pergolizzi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 09, 2017 -

Ken Garff Lexus of Santa Barbara responded

Thank you for the wonderful review of your experience with Glauco!

October 05, 2017

Timely and efficient service. He realy seeks to make customers Happy in every aspect of his service. His estimations in term of duration of service and cost is quite accurate. More

by PTL
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Edward Simeon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 06, 2017 -

Ken Garff Lexus of Santa Barbara responded

Thank you so much for the kind words and five-stars!

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