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Ken Garff Lexus of Santa Barbara
Santa Barbara, CA
1,064 Reviews
You might expect a car company’s top priority to be cars, but not at Lexus of Santa Barbara. To us, people are number one (though cars are still a close second).
That’s why our favorite three words are We Hear You. They say so much without us having to say much at all. When we listen to our customers and put their needs first, quality vehicle selection, fair prices, reliable service, and a welcoming environment are all a given.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 8:00 PM
Tuesday 8:30 AM - 8:00 PM
Wednesday 8:30 AM - 8:00 PM
Thursday 8:30 AM - 8:00 PM
Friday 8:30 AM - 8:00 PM
Saturday 9:00 AM - 7:00 PM
Sunday 10:00 AM - 6:00 PM
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:30 PM
Saturday 8:00 AM - 5:00 AM
Sunday Closed
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Showing 1,064 reviews
April 25, 2026
10 days after purchasing my 2023 BMW X3,a lot of smoke started coming from under the hood. I had upgraded to a newer car as my previous car was 10 years old. Mr Porter advised me to take the car to my loc started coming from under the hood. I had upgraded to a newer car as my previous car was 10 years old. Mr Porter advised me to take the car to my local BMW for service. Since there was still a year factory warranty as well as my purchasing the extended warranty, the service dept at BMW stated the oil cap on the engine cover had not been screwed on properly and that oil had leaked onto other hot parts of the engine causing all of the smoke and smell. They advised power washing the engine but said this was mot covered under either warranty. ($117.00) They also stated that the foam under the cover was soaked and advised me to replace the cover. ($540.00) I had hoped for a reliable car and it has been in the shop for days. My husband takes full time care and the unplanned time and expense has really been hard on us, all because of a silly human error of not putting the engine cap on correctly. My new car that was supposed to be more reliable has turned into a big headache. Needless to say, I an disappointed in my car and your service department. Toni Combs More
by tonitpicky
Verified CustomerEmployees Worked With
April 22, 2026
It was easy to make an appointment and my service advisor was great! The service was efficient and I appreciate that they offer service on a Saturday. was great! The service was efficient and I appreciate that they offer service on a Saturday. More
by barbinsb
Employees Worked With
Minh
April 21, 2026
Great accommodating staff, lovely showroom and lounge. Maintenance costs are quite high but since I only go there for maintenance and repairs I don't really know what maintenance costs should be! Maintenance costs are quite high but since I only go there for maintenance and repairs I don't really know what maintenance costs should be! More
by SHERI8
April 21, 2026
Minh was very helpful and knowledgable. He answered all our questions on the car being serviced but our also the other two Lexuse(s) we own. Would definitely buy another Lexus in the futur He answered all our questions on the car being serviced but our also the other two Lexuse(s) we own. Would definitely buy another Lexus in the future. More
by TUASONFAMILY
Employees Worked With
Mihn
April 20, 2026
Beyond expectations I was pleased with the thoughtless of the examination of my ten year old car They found a problem with the radiator and the shock absorbers that could have caused me trouble on the ride M the examination of my ten year old car They found a problem with the radiator and the shock absorbers that could have caused me trouble on the ride My car was retuned as good as new and looking new as well Only the cost was more than I had expected! More
by valeriebentz
Employees Worked With
Chris
April 20, 2026
I always feel welcome. All the staff are very friendly and helpful. Received a video showing me my car, the work being completed and overall important information. Very sat All the staff are very friendly and helpful. Received a video showing me my car, the work being completed and overall important information. Very satisfied, excellent customer service More
by HHEIDRUM
Employees Worked With
Martin Alvarado. Very helpful and excellent customer service.
April 20, 2026
I always feel welcome and everyone is very helpful. I am confident in the work and maintenance of my car. I always get texts with updates and progress of the work being done to my car. I really appreci I am confident in the work and maintenance of my car. I always get texts with updates and progress of the work being done to my car. I really appreciate Martin, he was able to help me with a flat tire the same day and no appointment. I also love the fact that every time I pick up my car, it has been washed and looking like new. Thank you to Martin and all the staff at Lexus in Santa Barbara. More
by HHEIDRUM
Employees Worked With
Martin Alvarez
April 20, 2026
The people at the dealer were very helpful, pleasant to work with, accommodating and honest. work with, accommodating and honest. More
by ramirorarroyo
