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Ken Garff Lexus of Santa Barbara
Santa Barbara, CA
1,084 Reviews
You might expect a car company’s top priority to be cars, but not at Lexus of Santa Barbara. To us, people are number one (though cars are still a close second).
That’s why our favorite three words are We Hear You. They say so much without us having to say much at all. When we listen to our customers and put their needs first, quality vehicle selection, fair prices, reliable service, and a welcoming environment are all a given.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 8:00 PM
Tuesday 8:30 AM - 8:00 PM
Wednesday 8:30 AM - 8:00 PM
Thursday 8:30 AM - 8:00 PM
Friday 8:30 AM - 8:00 PM
Saturday 9:00 AM - 7:00 PM
Sunday 10:00 AM - 6:00 PM
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:30 PM
Saturday 8:00 AM - 5:00 AM
Sunday Closed
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Showing 1,084 reviews
May 09, 2026
I was very pleased with the dealership and especially Emily Lopez. She was very knowledgeable and not the typical pushy sales person. We had to special order a RX450 and she kept me updated regularly abo Emily Lopez. She was very knowledgeable and not the typical pushy sales person. We had to special order a RX450 and she kept me updated regularly about the status of delivery. More
by MARK@MOSELEYREALESTATEGROUP.COM
Verified CustomerEmployees Worked With
Emily Lopez
May 05, 2026
Always nice service. Sometimes I feel like they try to upsell a bit and it can be hard to secure a loaner within a reasonable lead time, but the folks who work there are Sometimes I feel like they try to upsell a bit and it can be hard to secure a loaner within a reasonable lead time, but the folks who work there are delightful. More
by NUNIT73
Employees Worked With
Hugo
May 04, 2026
Sent email to Jen Graff. Not happy that 40,000 mile checkup cost me over a thousand dollars. Car was returned dirty and with only enough gas to get me 10 miles. Not happy that 40,000 mile checkup cost me over a thousand dollars. Car was returned dirty and with only enough gas to get me 10 miles. More
by KAYKERTIS
Employees Worked With
Martine is a great guy and so is Nicole.
May 03, 2026
Way too much signing documents which have no legal substance leading to no car to drive away that day. Disappointing. substance leading to no car to drive away that day. Disappointing. More
by douglass49
Employees Worked With
May 02, 2026
The service was great. The staff very polite / professional and very helpful. The customer service was great The staff very polite / professional and very helpful. The customer service was great More
by malandrin93101
Employees Worked With
May 01, 2026
They performed all services on time. Jimmy is very friendly and courteous. He provided me with an Uber ride home while they worked on my car. Jimmy is very friendly and courteous. He provided me with an Uber ride home while they worked on my car. More
by anne.m.hutchins
Employees Worked With
Jimmy
