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Ken Garff Lexus of Santa Barbara

Santa Barbara, CA

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425 Reviews

350 Hitchcock Way

Santa Barbara, CA

93105

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Showing 425 reviews

May 07, 2012

I took my grandfather's 2005 Lexus LS 430 in for service, as I getting ready to sell it for him. The car only had 25,000 original miles, but the maintenance records on the vehicle are unclear. Coby did a gre More

by jbn74sb
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Coby Turner
Jun 29, 2012 -

Ken Garff Lexus of Santa Barbara responded

Thank you for giving us the opportunity to show you what dealer service should be like. Coby typifies our commitment to our motto, "delivering customer happiness," laying the foundations for a good long-term relationship by treating our customers as we would friends. Thank you for this review as well; we hope the sale of your grandfather's car went smoothly!

May 05, 2012

Sally Smeed and Joe Green made this the best car-buying experience ever! They worked incredibly hard to put us in a car, and they made it happen. We have been buying cars for thiry years and this was the m More

by rhodaj
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sally Smeed and Joe Green, Joe Green
Jul 06, 2012 -

Ken Garff Lexus of Santa Barbara responded

That Sally and Joe were able to knock you off your socks after 30 years of car purchasing is one of the best compliments we could receive, thank you! We believe all customers deserve to feel special, and our team is dedicated to making you feel that way each time you choose us. Congratulations to you and your husband on your new car, and welcome to the DCH Lexus of Santa Barbara family!

April 25, 2012

I brought my 2003 Lexus IS 300 to the dealership for a routine service; I would like to commend your staff member Edward for his outstanding service. Edward was able to quickly help me and clearly explain More

by andreana-lee
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Edward Simeon, Edward Simeon
April 13, 2012

Everyone was friendly and helpful with no high-pressure sales, which I appreciated. They got me the car I wanted and worked with me on price. Beth was new but very conscientious and thorough and pleasant t More

by clare805
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Beth Graehl, Ron
April 09, 2012

Sally was very helpful in making this deal happen, and we were very please with her service. She obviously had a lot of experience. Beth was a brand new employee to the Lexus dealer, but she was great, extre More

by dave
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Beth Graehl; Sally Smead
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