Ken Garff Lexus of Santa Barbara

Always excellent service, but Chris is exceptional! Very knowledgeable with a nice manner with customers. Very knowledgeable with a nice manner with customers. More

Chris went over what service was recommended when I checked in. He kept us informed of status. He explained service performed and answered my questions when I picked up car. He is an asset to the deale checked in. He kept us informed of status. He explained service performed and answered my questions when I picked up car. He is an asset to the dealership and richly deserves a 5. More

The salesperson, Juan was awesome. No pressure and kept us updated on delivery status. He explained how to operate all the bells and whistles. The finance person was fine but very push No pressure and kept us updated on delivery status. He explained how to operate all the bells and whistles. The finance person was fine but very pushy about selling add on warranties. Also, I explained to him that I had disabled veteran plates and I was exempt from DMV fees. I just needed to process a transfer from one vehicle to try new vehicle. I advised him I had the paperwork. He told me that by law they have to charge me DMV fees and I would have to go to the DMV and process the transfer and request a refund from DMV. I went to the DMV and they told me they do not refund fees and the dealer processes the transfer. I called the dealership and spoke with Robin who told me she would contact their DMV people and hold the paperwork until I sent the transfer paperwork it to them. Other than that I had a great experience. More

They helped me as soon as I arrived. They tried to get me a loaner car but didn't have one available. I needed my car by noon. They had it ready at 12:30 which was fine. They tried to get me a loaner car but didn't have one available. I needed my car by noon. They had it ready at 12:30 which was fine. More

Chris Williams is the best. Give him a raise so he stays! And his own printer! Give him a raise so he stays! And his own printer! More

I honestly can’t speak about the dealership without mentioning Chris Williams. Quality guy and very conscientious. He works hard to make sure his customers are happy and is clear with his communicati mentioning Chris Williams. Quality guy and very conscientious. He works hard to make sure his customers are happy and is clear with his communication. That said I trust there are others who do the same but Chris is a stand out that makes your dealership look good. More

Although a bit nervous about conducting a remote transaction everything went well! I found the dream car for my wife . Happy wife happy life ! transaction everything went well! I found the dream car for my wife . Happy wife happy life ! More

Availability of loaner Car or valet service was Convenient but booking was pretty far Out. Feel Like you need to book valet appt when you leave the dealership for next scheduled date. Once I got th Convenient but booking was pretty far Out. Feel Like you need to book valet appt when you leave the dealership for next scheduled date. Once I got the loaner appt all went smoothly and everyone was very accommodating. More

Juan and Robin were very helpful, responsive, and great to work with. They were both very knowledgeable and experienced at handling my long distance purchase, and they gave me the confidence to buy a car s to work with. They were both very knowledgeable and experienced at handling my long distance purchase, and they gave me the confidence to buy a car sight unseen. More

With this big service it was very convenient to b driven to and from my house. Everything ran as scheduled to and from my house. Everything ran as scheduled More