Ken Garff Lexus of Santa Barbara

I had been dealing with another transmission shop for three months to resolve a problem on my '05 300IS. It became a fear of mine to see if the check engine light would return back on, since it reappea three months to resolve a problem on my '05 300IS. It became a fear of mine to see if the check engine light would return back on, since it reappeared so frequently due to the mysterious transmission problem. I finally took the car to DCH Lexus and could not be happier. Everyone there was extremely professional and specifically, Danny Azrik, Tony Carbajal, Derek Bishop and Angel Ramirez. From the beginning, I trusted them and their recommendations. Not only did they well take care of me, they steam cleaned under my front hood which was not required. Because I learned how exceptional the service department is at DCH Lexus, I am encouraged even more to make Lexus my next choice of new car when that time comes. Thank you DCH Lexus for having such a quality team! More

I bought a 2011 beautiful Honda Accord from Glauco last month. The service was amazing. His goal was to make me happy with my purchase. He was so friendly, knowledgeable, and helpful. I found a car I l month. The service was amazing. His goal was to make me happy with my purchase. He was so friendly, knowledgeable, and helpful. I found a car I loved and the process was so smooth and speedy. He answered all my questions. I got a great warranty, a practically new, reliable car that also has black leather seats. I look forward to visiting this dealership again. Thank you Glauco. More

Outstanding customer service! You can literally see Derek with any questions or concerns. I have taken my Lexus IS250 in for regular schedule maintenance and repairs. Derek is great at setting the right expe with any questions or concerns. I have taken my Lexus IS250 in for regular schedule maintenance and repairs. Derek is great at setting the right expectations and accommodating my needs to the best of his abilities. Any future vehicles will be purchased through his location. More

We asked Mike Courville, Sales Consultant, to call us if a special, pre-owned Lexus came on the lot. He called on a Friday about a great, low-mileage 2006 Lexus GX 470. We came in the next day and bought th a special, pre-owned Lexus came on the lot. He called on a Friday about a great, low-mileage 2006 Lexus GX 470. We came in the next day and bought the car. We appreciate the entire team (Mike Courville, Mike Weinzimmer, Sally Smeed, Ron Goodwin and Derek BIshop) for their professionalism, courtesy and knowledge. We can highly recommend DCH Lexus of Santa Barbara. The Keiths More

Very pleased with our dealings with this dealership. Glauco, our salesman, was knowledgeable about the vehicle and able to pass on this information, some of it highly technical, to us. We felt no press Glauco, our salesman, was knowledgeable about the vehicle and able to pass on this information, some of it highly technical, to us. We felt no pressure to buy. He let the vehicle sell itself. Ron and Sally took us through the sometimes daunting leasing process with a minimum of hassle. They explained things well. In some instances,Ron was able to adjust the finances in our favor even though we put no pressure on him to do so. All in all the whole process was highly satisfactory. We highly recommend this dealership. More

SAFETY AND SERVICE IS NUMBER ONE for anyone buying a vehicle, especially a used one. The wonderful folks at DCH believe that too. Dana Ochoa helped us search for a pre-owned Lexus. We found and purch vehicle, especially a used one. The wonderful folks at DCH believe that too. Dana Ochoa helped us search for a pre-owned Lexus. We found and purchased one from a non Lexus dealership, but that made no difference to Dana. She congratulated us and offered to introduce us to the DCH service team to answer any questions and provide service if needed. We took her up on that offer and we are glad we did. Service Consultant Danny Ambriz scheduled an appointment to review the vehicle and make sure it was in good working order. When we arrived Edward Simeon assisted us by going over the service and maintenance records available on our Lexus then turned it over to the service department for inspection. What they found was a safety issue requiring immediate attention. We took the information to the dealer we purchased the vehicle from and they handled it under the 90-day warranty. We appreciated Edward's presentation of the information as no-fault. Meaning, the issue was discovered due to the specialized training of the Lexus mechanics and not the failure of the dealership we purchased it from. Thank you Dana, Danny, Edward and the Lexus service team - we appreciate each and everyone of you more than you know. More

I've always dreamed of owning a convertible Lexus and never imagined that I could afford it. With the help of Glauco and Ron I was able to get into a preowned model that is beautiful. Thanks never imagined that I could afford it. With the help of Glauco and Ron I was able to get into a preowned model that is beautiful. Thanks More

First time I stopped by to pick up parts for my car. Everyone was so helpful and wonderful. I will be back to have service done on my car as well as hopefully purchase a new car in the future. Everyone was so helpful and wonderful. I will be back to have service done on my car as well as hopefully purchase a new car in the future. More

The customer service we received was excellent. The staff were friendly, knowledgeable and responsive. The atmosphere was comfortable and there was no sales pressure. It was a pleasant experience overall. were friendly, knowledgeable and responsive. The atmosphere was comfortable and there was no sales pressure. It was a pleasant experience overall. More

Was no pressure, only information and direction I guided. When they knew what I wanted they went out of way to do as a team When they knew what I wanted they went out of way to do as a team More