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Ken Garff Mercedes-Benz of Salt Lake City

Salt Lake City, UT

Overview
Reviews
Vehicles
4.6
981 Reviews
Call Dealership (855) 835-0712
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575 South State Street

Salt Lake City, UT

84111

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Showing 981 reviews

January 30, 2026

The very best Customer Service, Repairs and Service, Finance Dept. In the West! We have purchased our last 5 or 6 cars at Ken Garff Mercedes and wouldn’t consider going elsewhere. More

by rbarica
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Brett Robinson, Rossi Yerage, Dillon Jones, Gardner Cook, Kyle Jeffrey, Justin Franchow, Brian Black, Garret Olson
Report | Print
January 30, 2026

Chris K. in service went out of his way and the work was excellent. Very pleased. More

by VanY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Keddington
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January 28, 2026

I worked exclusively with Chris Keddington this time. He was absolutely professional, yet very friendly and got the work done on my GLE 450e in a timely an correct fashion. I hope that I can work with h More

by schafer_rw
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Keddington
Report | Print
January 26, 2026

The guys at the service desk on always do a great and complete job on my vehicle More

by Wctravis
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Braiden Draper
Report | Print
January 22, 2026

He was a very helpful and made sure my car was fixed in a very short period of time! More

by jdbuchi
Recommend Dealer
Yes
Employees Worked With
Garrett
Report | Print
January 22, 2026

Vivian was courteous and attentive. A good communicator. Pleased they were willing to deliver my car after completing repairs More

by MIDWAYLLOYD
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Vivian Montes
Report | Print
January 21, 2026

Managers never call you back. warranty I’ve tried to cancel and still hasn’t been credited to my account. More

by pinklulu12
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Brett Robinson, Rossi Yerage
Report | Print
Jan 21, 2026 -

Ken Garff Mercedes-Benz of Salt Lake City responded

Thank you for taking the time to leave a review. We're sorry to hear that you've had a frustrating experience with communication at our dealership, and your review has been relayed to the appropriate team members to look into this. In the meantime, if you'd like to reach out to our team directly, please do so using the contact information provided below. Brett Robinson, General Sales Manager brettr@kengarff.com

January 19, 2026

Gods overall service. Friendly and kind. Professional, competent, knowledgeable, pleasant I liked his responsive style More

by JoelDeaton
Recommend Dealer
Yes
Employees Worked With
Chris Keddington
Report | Print
Jan 21, 2026 -

Ken Garff Mercedes-Benz of Salt Lake City responded

Thank you for the 5-star review! We value your feedback and your business. We hope to see you again in the future! Take care!

January 17, 2026

I lost my key to my MB. It cost me $225 in towing. You charged us I've $1450 for a new key fob. I have purchased at least six MB’s from you. EVERYONE has been terrific from More

by rwl2800
Recommend Dealer
No
Employees Worked With
Garrette
Report | Print
Jan 21, 2026 -

Ken Garff Mercedes-Benz of Salt Lake City responded

Thanks for taking the time to share your experience. We want all of our customers to be happy with their time spent at our dealership, and we are sorry to hear that your experience did not meet that expectation. We are currently evaluating the circumstances regarding your review. In the meantime please feel free to contact us directly using the information below. Angela Heaps, Service Manager angelah@kengarff.com

January 16, 2026

Absolutely my favorite dealership of all time. The only service I can say I trust fully with my fleet of Mercedes. Garret Olson is my main contact and he's great to work with. Everyone there is wo More

by Stop texting me
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Garret Olson
Report | Print
Jan 21, 2026 -

Ken Garff Mercedes-Benz of Salt Lake City responded

Thank you for the 5-star review! We value your feedback and your business. We hope to see you again in the future! Take care!

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