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Ken Garff Mercedes-Benz of Salt Lake City

Salt Lake City, UT

Overview
Employees
Reviews
Vehicles
4.6
379 Reviews
At Mercedes-Benz of Salt Lake City We Hear You You might expect a car company’s top priority to be cars, but not at Mercedes-Benz of Salt Lake City. To us, people are number one (though cars are still a close second). That’s why our favorite three words are We Hear You. They say so much without us having to say much at all. When we listen to our customers and put their needs first, quality vehicle selection, fair prices, reliable service, and a welcoming environment are all a given.
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575 South State Street

Salt Lake City, UT

84111

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Showing 379 reviews

April 26, 2024

The video review of the work done on the car is very helpful. The whole process was easy and efficient. More

by pnptan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Vivian Montes
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 26, 2024 -

Ken Garff Mercedes-Benz of Salt Lake City responded

Thank you for the 5-star review! We value your feedback and your business. We hope to see you again in the future! Take care!

Helpful
April 26, 2024

Dillon was very great to work with, very patient and not pushy at all. He understands the need for clientele in this range. More

by juan.magana
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Rossi Yerage
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dillon Jones
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Helpful
April 26, 2024

Garrett and the automated text messages kept me informed of the process and estimated timing. The process was seamless and all things were corrected. More

by MISS.ANDREAMROTA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dillon Jones
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Garett
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Helpful
April 26, 2024

I have not been happy with my interactions. Maybe I have unreasonable expectations, but I don’t think so. Regardless, not feeling positive. More

by AYOUBSCAMM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
No name
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Helpful
April 25, 2024

Terrible sales manager Brett Robinson Terrible sales team. Don't buy any used car's from mercedes down town salt Lake. Over priced and not honest service history. More

by AHMED
Recommend Dealer
No
Employees Worked With
Dave Bennion
1.0
This rating includes all reviews, with more weight given to recent reviews.
Toni Seely
1.0
This rating includes all reviews, with more weight given to recent reviews.
Brett Robinson
1.0
This rating includes all reviews, with more weight given to recent reviews.
Madison Spencer
1.0
This rating includes all reviews, with more weight given to recent reviews.
Braiden Draper
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 26, 2024 -

Ken Garff Mercedes-Benz of Salt Lake City responded

Thank you for your review. It’s important to us that every customer has a positive experience at our dealership, so we’d like to hear more about your experience so that we can work toward our goal of continual improvement. Please feel free to reach out to us at the contact information listed below so that we can look further into this. Dave Bennion, General Manager daveb@kengarff.com

Apr 26, 2024 -

AHMED responded

I already sent email to Dave Bennion, General Manager daveb@kengarff.com He never responded.

Helpful
April 25, 2024

Eric is awesome. I am a repeat customer. I texted him the model I am interested in and my monthly budget and he managed to stay within. His work is not to be pushy bu More

by pamela1989
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Carson Kraatz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Eric Amaral
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 26, 2024 -

Ken Garff Mercedes-Benz of Salt Lake City responded

Thanks for your review! It is wonderful to hear that Eric provided you with the excellent experience we strive to provide all our customers. We look forward to working with you again in the future. Take care!

Helpful
April 25, 2024

This dealership was very nice and helpful and they helped me get my dream car More

by monica.annoh
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Dillon Jones
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 26, 2024 -

Ken Garff Mercedes-Benz of Salt Lake City responded

Thank you for the review! We are so glad to hear you had such a great experience with our dealership. It was a pleasure serving you!

Helpful
April 24, 2024

Friendly, competent service from knowledgeable advisors. Ken Garff makes sure that I leave satisfied. They always work with with me to resolve any issues until we are satisfied. More

by davidkambic
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David Laccaorce
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jared Benjamin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Braiden Draper
5.0
This rating includes all reviews, with more weight given to recent reviews.
Justin Franchow
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brian Black
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 26, 2024 -

Ken Garff Mercedes-Benz of Salt Lake City responded

Thank you for sharing your experience! We value your feedback and your business. We hope to see you again in the future!

Helpful
April 24, 2024

Had my car serviced here. Braiden was very professional, answered all my questions, timely communication and team provided good service to correct repairs. More

by Ben
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Braiden Draper
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 26, 2024 -

Ken Garff Mercedes-Benz of Salt Lake City responded

Thanks for your review! We are grateful for your business and we're so happy to hear that you had a great experience at our dealership. Please feel free to reach out if you need anything else. Take care!

Helpful
April 23, 2024

I like the new remodel. It is now much easier to check in for appointments. More

by KOOROSHKOMEYLI
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Estrella
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Apr 26, 2024 -

Ken Garff Mercedes-Benz of Salt Lake City responded

Thank you for the 5-star review! We value your feedback and your business. We hope to see you again in the future! Take care!

Helpful
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