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Ken Garff Mercedes-Benz of Salt Lake City
Salt Lake City, UT
396 Reviews
At Mercedes-Benz of Salt Lake City
We Hear You
You might expect a car company’s top priority to be cars, but not at Mercedes-Benz of Salt Lake City. To us, people are number one (though cars are still a close second).
That’s why our favorite three words are We Hear You. They say so much without us having to say much at all. When we listen to our customers and put their needs first, quality vehicle selection, fair prices, reliable service, and a welcoming environment are all a given.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:00 AM - 7:00 PM
Tuesday 8:00 AM - 7:00 PM
Wednesday 8:00 AM - 7:00 PM
Thursday 8:00 AM - 7:00 PM
Friday 8:00 AM - 7:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 PM - 5:00 PM
Sunday Closed
Parts
Monday 8:00 AM - 6:00 PM
Tuesday 8:00 AM - 6:00 PM
Wednesday 8:00 AM - 6:00 PM
Thursday 8:00 AM - 6:00 PM
Friday 8:00 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
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Showing 396 reviews
May 12, 2024
As always the service and support at Ken Garff Mercedes is second to none. Always a customer, always a friend. is second to none. Always a customer, always a friend. More
by Domn8
Verified Customer
Helpful May 12, 2024
The service was great! Braiden was very helpful and addressed all our needs in a very kind way! We received our car on time and they washed it before we picked it up. Thank Braiden was very helpful and addressed all our needs in a very kind way! We received our car on time and they washed it before we picked it up. Thank you! More
by MAISAGOMEZ
Employees Worked With
May 11, 2024
I have never taken a survey where I can’t move on until I write 15 words. Ridiculous. write 15 words. Ridiculous. More
by LCHOLMAN
Employees Worked With
May 11, 2024
Dillon was AWESOME! Everyone at the dealership was welcoming for my family and I as well. They had our best interest for our purchase and made the time enjoyable as well Everyone at the dealership was welcoming for my family and I as well. They had our best interest for our purchase and made the time enjoyable as well! More
by LIONELRICE42
Employees Worked With
May 10, 2024
Vivian was great and the work was done quickly. Very appreciated! Again, Vivian was fantastic. Very appreciated! Again, Vivian was fantastic. More
by Amy Betancourt
Employees Worked With
May 10, 2024
Things have improved immensely since my last visit. I was given a loaner car for my 3 hour wait time. Star went above and beyond to help with my concerns. I was given a loaner car for my 3 hour wait time. Star went above and beyond to help with my concerns. More
by COOKINSTEW
Employees Worked With
May 10, 2024
Everyone at the dealership was wonderful to work with and very professional. Erica was wonderful and was always responsive. very professional. Erica was wonderful and was always responsive. More
by Walker75us
May 09, 2024
Their service department staff, particularly Vivian, is outstanding. Always looking out for us and getting us in whenever necessary. Can’t express how happy I am to have Vivian as our service contact. outstanding. Always looking out for us and getting us in whenever necessary. Can’t express how happy I am to have Vivian as our service contact. More
by Michael
Employees Worked With
May 09, 2024
Highly recommended dealership that takes the customer care to the next level. They were very considerate of my time and getting the vehicle ready to go as quick as possible. care to the next level. They were very considerate of my time and getting the vehicle ready to go as quick as possible. More
by tstewartg5
May 08, 2024
The were able to schedule my repairs as they promised and they provided transportation to and from my place of employment. they provided transportation to and from my place of employment. More
by AYAROBOROUGH2021
Employees Worked With
