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Mercedes-Benz of Salt Lake City - Service Center

Salt Lake City, UT

4.5
526 Reviews

526 Reviews of Mercedes-Benz of Salt Lake City - Service Center

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July 19, 2025

Vivian always goes the extra mile to make me feel like im the most important customer in the world More

by da-man111
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Vivian Montes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Alan Satterfield
5.0
This rating includes all reviews, with more weight given to recent reviews.
July 19, 2025

Our car was towed to Ken Garff Mercedes on 3/27/25. Tow co took pictures as did I, before and after. Garrett Olsen took a picture receiving our car. When repairs were completed we were told we could pi More

by bksalee
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Angela Heaps
1.0
This rating includes all reviews, with more weight given to recent reviews.
Garret Olson
3.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 21, 2025 -

Ken Garff Mercedes-Benz of Salt Lake City responded

Thank you for taking the time to leave a review. We are sorry to hear that you had a frustrating experience, and we appreciate that you brought this to our attention. Your feedback is important to us, and we’re reviewing it as a team. In the meantime, please feel free to reach out to our team directly at the contact information listed below. Angela Heaps, Service Manager angelah@kengarff.com

July 16, 2025

Great Sales team starting with Miles. I did not have any service performed on the vehicle More

by LUND827
Recommend Dealer
Yes
Employees Worked With
Miles McCabe
5.0
This rating includes all reviews, with more weight given to recent reviews.
July 13, 2025

Salt Lake Mercedes is the best overall dealership! ! Brett is awesome and so is the service crew More

by bsherman2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alan Satterfield
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brett, he is by far the best salesmen and person !!!!
July 11, 2025

Very straightforward and efficient service and the staff was friendly from beginning to end. Always a pleasure. More

by lorenzoedwin4
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cameron Telford
5.0
This rating includes all reviews, with more weight given to recent reviews.
July 03, 2025

Great people, great service. I can’t thank them enough for the quick repair for my gas tank lid not opening. More

by dustanlw
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Vivian Montes
5.0
This rating includes all reviews, with more weight given to recent reviews.
July 02, 2025

I had level two service on my GLK diesel and they did not add AdBlue to my vehicle and a week later I got the check AdBlue warning. Other than that, it was great. More

by joemoran1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Vivian Montes
5.0
This rating includes all reviews, with more weight given to recent reviews.
June 26, 2025

Garret was very helpful explained the issue very well and fixed a chronic issue I have been struggling with for a month. More

by JYANAKI
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Garret Olson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 27, 2025 -

Ken Garff Mercedes-Benz of Salt Lake City responded

Thank you for the 5-star review! We value your feedback and your business. We hope to see you again in the future! Take care!

June 25, 2025

Communication problems. You do need to teach your employees to answer their phone when it rings. More

by M_sharaf
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Vivian Montes
3.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 25, 2025 -

Ken Garff Mercedes-Benz of Salt Lake City responded

Thank you for taking the time to leave a review. We're sorry to hear that you've had a frustrating experience with communication at our dealership, and your review has been relayed to the appropriate team members to look into this. In the meantime, if you'd like to reach out to our team directly, please do so using the contact information provided below. Brett Robinson, General Sales Manager brettr@kengarff.com

June 23, 2025

We had great service! ! We had two cars serviced and they were ready when promised. This was particularly important because we live in Jackson Hole, WY and have to drive to More

by vlhokie
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Garret Olson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 25, 2025 -

Ken Garff Mercedes-Benz of Salt Lake City responded

Thank you for the review! We are so glad to hear you had such a great experience with our dealership. It was a pleasure serving you!

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