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Mercedes-Benz of Salt Lake City - Service Center

Salt Lake City, UT

4.5
510 Reviews

510 Reviews of Mercedes-Benz of Salt Lake City - Service Center

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May 29, 2025

they asked me if they can wash the car, and i agreed and signed the paper, but they did not wash the car. More

by marjanesi
Service Communication
Recommend Dealer
Yes
Employees Worked With
Braiden Draper
2.0
This rating includes all reviews, with more weight given to recent reviews.
May 29, 2025 -

Ken Garff Mercedes-Benz of Salt Lake City responded

Thank you for the review. We always want our customers to be 100% happy with their time spent in our service department, and we are sorry to hear that we were not able to provide you with a 5-star experience. We are currently reviewing the circumstances regarding your review. If you’d like to share more about this experience, please reach out to our team directly using the contact information below. Angela Heaps, Service Manager angelah@kengarff.com

May 29, 2025

Great service, Garrett was top notch at getting what I wanted completed in a timely manner More

by mbackman
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Braiden Draper
5.0
This rating includes all reviews, with more weight given to recent reviews.
Garret Olson
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 27, 2025

We’ve always had a positive interaction with Ken Garff Mercedes in Salt Lake City. More

by eriklanderson
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Vivian Montes
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 29, 2025 -

Ken Garff Mercedes-Benz of Salt Lake City responded

Thank you for the review! We are so glad to hear you had such a great experience with our dealership. It was a pleasure serving you!

May 27, 2025

I took my 2021 S-580 in at the appointed time to have a recall taken care of. They signed me in and gave me a rental car for the day. But three hours later, they called saying that they did not have the p More

by roger56
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
David Laccoarce
5.0
This rating includes all reviews, with more weight given to recent reviews.
Vivian Montes
2.0
This rating includes all reviews, with more weight given to recent reviews.
May 29, 2025 -

Ken Garff Mercedes-Benz of Salt Lake City responded

Thank you for taking the time to leave a review for our dealership. We are sorry to hear that you had a frustrating experience, and we appreciate that you brought this to our attention. Your feedback is important to us, and we’re reviewing it as a team. In the meantime, please feel free to reach out to our team directly at the contact information listed below. Angela Heaps, Service Manager angelah@kengarff.com

May 26, 2025

Everything and everyone was awesome! Clean and very professional! Will be coming back for all of my services! More

by dennisxo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Keddington
5.0
This rating includes all reviews, with more weight given to recent reviews.
Vivian Montes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brian Black
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brian King
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 29, 2025 -

Ken Garff Mercedes-Benz of Salt Lake City responded

Thank you for the review! We are so glad to hear you had such a great experience with our dealership. It was a pleasure serving you!

May 24, 2025

I received great service from Vivian. She was able to schedule my service appointment promptly; my car was ready when promised; and she kept me informed along the way. More

by jamesblanch
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Vivian Montes
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 29, 2025 -

Ken Garff Mercedes-Benz of Salt Lake City responded

Thank you for sharing your experience! We value your feedback and your business. We hope to see you again in the future!

May 20, 2025

Very helpful employees. Easy to get an appointment. The parts are very overpriced. x x More

by lindacall
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Braiden Draper
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kyle Blanchard
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 29, 2025 -

Ken Garff Mercedes-Benz of Salt Lake City responded

Thank you for sharing your experience! We value your feedback and your business. We hope to see you again in the future!

May 16, 2025

Garrett is a great representative for your company and provides excellent customer service in a pleasant and welcoming manner it’s a pleasure to work with him More

by southsuperior
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Garret Olson
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 15, 2025

Thanks fellas for such a great job and a big shout out and thanks for Garrett for loaning me that beautiful Mercedes as a loaner beautiful car thanks to all the staff at Ken Garff More

by vernschock
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Garret Olson
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 10, 2025

Great service from a very courteous crew. Got me in and out quickly with good communication. More

by ESSTRASSBERG
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cameron Telford
5.0
This rating includes all reviews, with more weight given to recent reviews.
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