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Mercedes-Benz of Salt Lake City - Service Center
Salt Lake City, UT
256 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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256 Reviews of Mercedes-Benz of Salt Lake City - Service Center
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August 13, 2023
Windshield was available but could get an appointment for over month. Finally went to appt and was told 10 hrs into appt they didn’t have a windshield, they had given windshield to another customer. Now hav over month. Finally went to appt and was told 10 hrs into appt they didn’t have a windshield, they had given windshield to another customer. Now have to wait for them to order another one. More
by snowflower1527
Verified CustomerEmployees Worked With
Brett service advisor
Helpful August 07, 2023
Our experience at Ken Garff Mercedes with Brett Mathison as our service advisor was top notch and exceeded our expectations. We look forward to coming back for our next service! as our service advisor was top notch and exceeded our expectations. We look forward to coming back for our next service! More
by dan@montroseacupuncture.com
Employees Worked With
Brett Mathison
August 02, 2023
I actually was not happy when I brought my car in for a recall appointment. I was told I would not be given a loaner vehicle and was upset because this issue was an issue with Mercedes Benz. This was an i recall appointment. I was told I would not be given a loaner vehicle and was upset because this issue was an issue with Mercedes Benz. This was an inconvenience on me missing work. I then learned the issue would only take about an hour to fix, so I was ok with that. The staff and service personnel were fantastic. I would recommend this dealership to anyone wanting to buy or service their Mercedes Benz vehicle. More
by MWIGGINS02
Employees Worked With
Do Not Remember the name
July 31, 2023
The wait time to get a car serviced is quite long. Everyone you speak with is as helpful as they can be. Everyone you speak with is as helpful as they can be. More
by deborahcandler
July 25, 2023
Service department was very professional. Dillion was very helpful with explaining repairs needed. and what and when the the service will be.. Dillion was very helpful with explaining repairs needed. and what and when the the service will be.. More
by allen1513
Employees Worked With
Joel Turner, Craig Lambourne, Sean Roberts
July 21, 2023
unfortuantely this is a capitve market and we dont have a choice. very unresponsive and impossible to reach over phone. i had to physically show up at the dealership to get an update on m vehicle. choice. very unresponsive and impossible to reach over phone. i had to physically show up at the dealership to get an update on m vehicle. More
by AK5
Employees Worked With
dont remember the name
July 20, 2023
The people in the service department are exceptional. Work was completed quicker than I had expected. The drop off box made it easy for me to drop off my car on my time. And ensure the vehicle was rea Work was completed quicker than I had expected. The drop off box made it easy for me to drop off my car on my time. And ensure the vehicle was ready for the team in morning. More
by iannchrysta
Employees Worked With
