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Mercedes-Benz of Salt Lake City - Service Center

Salt Lake City, UT

4.5
269 Reviews
Call Service Center (855) 780-1053

269 Reviews of Mercedes-Benz of Salt Lake City - Service Center

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August 18, 2023

Very friendly and fast. East to get an appointment without the Larry Miller attitude. Thank you. More

by tasiaolsen
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Vivian
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Helpful
August 16, 2023

This dealership is a class act. They are efficient, polite,professional, and give great service. I would recommend them to everybody. Mercedes Benz should be proud of them. More

by jluras1948
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jordan in the service area
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Helpful
August 14, 2023

excellent service and pick up and dely spence takes car of everything for sure! nice work More

by billdenkers
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sean Roberts
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Aug 14, 2023 -

Ken Garff Mercedes-Benz of Salt Lake City responded

Thank you for the 5-star review! We value your feedback and your business. We hope to see you again in the future! Take care!

Helpful
August 13, 2023

Windshield was available but could get an appointment for over month. Finally went to appt and was told 10 hrs into appt they didn’t have a windshield, they had given windshield to another customer. Now hav More

by snowflower1527
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Brett service advisor
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Aug 14, 2023 -

Ken Garff Mercedes-Benz of Salt Lake City responded

Hello, Thank you for taking the time to leave a review for our dealership. We are sorry to hear that you had a frustrating experience, and we appreciate that you brought this to our attention. Your feedback is important to us, and we’re reviewing it as a team. In the meantime, please feel free to reach out to our team directly at the contact information listed below. Thank you. Dave Bennion, General Manager daveb@kengarff.com

Helpful
August 07, 2023

Our experience at Ken Garff Mercedes with Brett Mathison as our service advisor was top notch and exceeded our expectations. We look forward to coming back for our next service! More

by dan@montroseacupuncture.com
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brett Mathison
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Aug 14, 2023 -

Ken Garff Mercedes-Benz of Salt Lake City responded

Thank you for the review! We are so glad to hear you had such a great experience with our dealership. It was a pleasure serving you!

Helpful
August 06, 2023

Top notch service as usual! Staff was great and the service completed was excellent as well. More

by GRETCHEN.DENSLEY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joel Turner, Craig Lambourne, Sean Roberts
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Helpful
August 03, 2023

Good customer service Bret helped me to install back hood spoiler in a professional way More

by DK_DUDHRAJ
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bret
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Helpful
August 02, 2023

I actually was not happy when I brought my car in for a recall appointment. I was told I would not be given a loaner vehicle and was upset because this issue was an issue with Mercedes Benz. This was an i More

by MWIGGINS02
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Do Not Remember the name
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Helpful
July 31, 2023

The wait time to get a car serviced is quite long. Everyone you speak with is as helpful as they can be. More

by deborahcandler
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Toni Seely
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Amanda
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Helpful
July 28, 2023

Brett was very professional and courteous. When I had issues he resoled them quickly, nice. More

by CIDEHEN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brett
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Helpful
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