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Ken Garff Nissan Salt Lake
Salt Lake City, UT
251 Reviews
We are Ken Garff Nissan Salt Lake City. You might expect a car company’s top priority to be cars, but not at Ken Garff Nissan Salt Lake City. To us, people are number one (though cars are still a close second). That’s why our favorite three words are We Hear You. They say so much without us having to say much at all. When we listen to our customers and put their needs first, quality vehicle selection, fair prices, reliable service, and a welcoming environment are all a given.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 7:00 PM
Saturday 9:00 AM - 7:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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Showing 251 reviews
August 07, 2026
The allegedly "certified" used car they sold me completely stalled out *three* times in the first three months after I bought it. Like, stalled so bad I had to get it towed. Three times. Thousands completely stalled out *three* times in the first three months after I bought it. Like, stalled so bad I had to get it towed. Three times. Thousands of dollars in repairs. Absolutely do not buy from these crooks. More
by Scottie D
Employees Worked With
Isaac
July 22, 2026
I like the car , I was disappointed about no spare tire and not finding out I did not have one until I got home . I searched every free minute to find a donut to fit for five days , I don't feel it's the d and not finding out I did not have one until I got home . I searched every free minute to find a donut to fit for five days , I don't feel it's the dealerships fault it is not included but I do feel they could have disclosed that fact at purchase time . I finally ordered a donut kit from the dealership, it wasn't cheap , I'll still have to buy a tire bring my car somewhere and have it mounted on the rim . Plus I did not get the moroney papers , I guess the detail guy tossed them idk I wanted to see all the cars features now I cannot. I called for my moroney papers today to be emailed to me and they said no problem but I never got them, I would like to know what features come with my car , I was told remote start but it is not working . I did call about the area that the paint is missing in a corner and they did offer to comp me some after I asked if they would comp me touch up paint .I guess if I don't get my moroney papers I'll have to pay one of these websites to pull them up for me . I have purchased about 20 new cars in my life and never had missing moroney papers . Otherwise everything went great with the deal. It is just tedious to have to go looking for parts when you just purchased a car. It has been 7 days now that I purchased my car and after looking at eBay , Amazon and calling Nissan dealerships including the one I purchased my car from I finally located the rim kit at the one I purchased my car from by talking to the parts manager there. as there tires are more expensive and they charge installation. I found a place that will mount the tire for free with the purchase of it . I do get that there is a superglue kit in the hatch , but if i get a big hole in my tire that is useless . Plus the roadside is offered i do get that but my luck it will be boiling hot day and they will be hours out and i will have to wait . I hope that the Nissan corporation begins to realize that most people want a spare tire and begin to put one in new cars . I think there will be a lot of people with spares that do not fit , because when i cross referenced mine with the vin # many that claimed to fit on ebay and amazon would not as some had 4 holes and not 5 like i need. More
by Rachel B
Employees Worked With
Tyree and Logan
July 26, 2025
Painful experience. It took almost 3 weeks to get two tires on a car I was buying. Poor communication until I said the experience was painful. Promised the car would be It took almost 3 weeks to get two tires on a car I was buying. Poor communication until I said the experience was painful. Promised the car would be detailed, it was filthy. Promised a full tank of gas. Watched the person leave with the car to get it filled with a passenger. Gone 30 minutes and only half a tank of gas. I let the salesman know and he said he would talk to his manager to see what they can do. I am still waiting to hear back about that and when the last oil change was because there isn’t a sticker. Very disappointed in the experience. More
by Gqsmommas
Employees Worked With
Tarik
March 06, 2025
The service team at this location is outstanding! Always dependable, trust them 100%! I have been coming to this location for 15 years, and I would still choose them 10 out of 10 times! I appreciat Always dependable, trust them 100%! I have been coming to this location for 15 years, and I would still choose them 10 out of 10 times! I appreciate the service team and all they do for me and my family. Thank you! More
by potantate
Employees Worked With
Abigail, Sean, Brad
December 11, 2024
We purchased our Nissan vehicle from Ken Garff. The sales people were wonderful and trustworthy so we have not hesitated to have all of our servicing done at the dealership in Salt Lake City. We ha The sales people were wonderful and trustworthy so we have not hesitated to have all of our servicing done at the dealership in Salt Lake City. We have continued to be very impressed with the Nissan staff. Servicing appointments are easy to make and they make sure you know what work they will be doing and keep you informed throughout the process. Technicians are thorough and competent. Work and pricing are well outlined in final bill. They want to make sure you leave the service shop a satisfied customer. More
by KEG
Employees Worked With
Brad Isenhour - service advisor
August 15, 2024
I have had my vehicles serviced at Ken Garrf for over 15 years now and they have never failed to go the extra mile. I haven't always been happy with the news they deliver about repairs but I'm sure they've years now and they have never failed to go the extra mile. I haven't always been happy with the news they deliver about repairs but I'm sure they've always done their best to minimize it. Brad and his team are a bunch of great guys who deserve kudos for their service. Just this week I had some warranty issues with my Titan XD Diesel. Brad referred me to Tim Dahle because they have a diesel tech and he explained that Ken Garff does not. I really didn't want to take my truck to the Dark Side because I've had unpleasant dealing with Tim Dahle in the past but I was basically left with few choices. Suffice it to say that when I went to Tim Dahle I didn't expect much and they did not disappoint. After poor service and egregious miscommunications I was literally in a shouting match with their Service Manager who threatened to call the police. In frustration I sought help from Ken Garf with the warranty issues I was having. Sam took the initiative and contacted Kornerstone for me and gave me a number for them to contact. Long story short, my issue is now resolved and the "bad taste in my mouth" I've had with Tim Dahle for going on 20 years is still there. I have purchased my last four vehicles at Ken Garff and I can say that in my experience, their service after the sale is second to none. More
by wlyman5
Employees Worked With
Brad Isenhour
