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Ken Garff Nissan of Orem
Orem, UT
307 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 307 reviews
Helpful July 21, 2021
Negative stars! NEVER use this dealership! Horrible customer service! Horrible communication! Very rude service agent. Tried multiple times (to give them a few chances) and every time was AWFUL! Had customer service! Horrible communication! Very rude service agent. Tried multiple times (to give them a few chances) and every time was AWFUL! Had an apt (for a new key to be made) and when we took the car in they wanted us to leave it for the day and they would “maybe get to it that day or the next day”. I asked them what the purpose of an apt was as opposed to a walk-in. They brushed me off. Found somewhere else to do it for me for half the price. Took car in a second time for repairs (had an apt). Service agent said they would call that evening to let us know what was wrong. They never called me. I spent the next day trying to get ahold of them all day. I finally got through at 5:45. They told me what was wrong. Prices were outrageous so we decided to pick the car up. They told me I had to be there in 10 minutes or they would close and I was out of luck for getting my car back. They wouldn’t wait, they were rude and told us we had until 6 and if not they’d close and too bad because the agent wanted to go home. More
by MelissaP
Employees Worked With
Dave/David
July 15, 2021
Sales consultant was great. Christy and Kayla were great to work with. Terms of warranty weren’t accurate when described initially but other than that, great experience. to work with. Terms of warranty weren’t accurate when described initially but other than that, great experience. More
by Emily
Employees Worked With
Christy, Kayla
July 14, 2021
Efficient and professional. Estimate for time of services were on track. David was helpful. Will definitely consider new car purchases from them in the future. services were on track. David was helpful. Will definitely consider new car purchases from them in the future. More
by foetsack
Employees Worked With
David
July 10, 2021
Very friendly and attentive to my needs. Explained what they were doing and what they suggested to be done on my next visit. No pressure to buy anything extra. Had an appointment time and didn't have to wa they were doing and what they suggested to be done on my next visit. No pressure to buy anything extra. Had an appointment time and didn't have to wait they took my car right in. Thank you! More
by Jcsgardner
Employees Worked With
David, and the service counter assistant
July 06, 2021
This dealer does all the maintenance on my vehicle I'm pleased with everything they do. Even installed my new windshield wiper I had not installed. Everyone is always friendly and everything's done in a t pleased with everything they do. Even installed my new windshield wiper I had not installed. Everyone is always friendly and everything's done in a timely manner. More
by Jayna
Employees Worked With
Everyone was friendly and helpful
July 01, 2021
Totally love this Dealership. They are always courteous. They keep me well informed as the work on my vehicle is performed. Always deliver ahead of schedule. Thanks so much!!! They keep me well informed as the work on my vehicle is performed. Always deliver ahead of schedule. Thanks so much!!! More
by gmudderduck247
Employees Worked With
Seria
