Ken Garff Nissan of Orem

Tolled my vehicle to the dealership to diagnose on engine not starting, thinking it would be an expensive repair. It turned out to be a loose hose. The dealership only charged me a diagnosis fee. They earned my trust and future business.

Great customer service, even without appointment service is quick. They come to you as soon as you enter their service center. Video diagnostic is awesome. Great job Ken Garff Nissan of Orem.

Very friendly and personable. Very competent service. Didn't try to upsell me on things I didn't need. In fact, when we raised potential concerns, explained them and told us we could wait on some specific services. Very comforting having the dealer expertise servicing my vehicle. They see my make and model more often than normal mechanics, and they are competitively priced!

Please enforce masks! I was really uncomfortable with the two employees that placed their masks under their chin. When I went to pay at the service counter, a man (perhaps a customer) wasn’t wearing a mask at all and he wasn’t asked to put one on. I worry about who was in my car if masks are not required to be worn properly during a global pandemic. Although the service was good, unfortunately, I don’t think I will go back. I have ALWAYS enjoyed my service at Ken Garff, I have gone there for years.

Love our car, loved our experience while buying it. I usually hate going to the dealership to buy a car, but this was actually really easy and a fun process. The way a car buying experience should be.

Ken Garf Nissan of Orem is prompt in their service and always do a detail check of my car. Great customer service. I always use this location.

Enjoyed the time spent waiting for the oil change.the waiting room was clean which made me feel safe.the only bad thing was that I had to wait a little more than an hour but I can live with that.

Natalie was the best - Sales manager was awesome also- i have bought several cars from this dealership, and Natalie just is so pleasant to work with, it’s why I come back

They did an excellent job diagnosing the problem and keep me informed on the work that needed to be done and the associated cost. It was ready when they said.

Regular maintenance plan. The service shop was on time, prompt attention, and completed work ahead if schedule. Excellent communication, including a video of vehicle inspection. Great job.