Ken Garff Nissan of Orem

Terrible service department. Scheduled an appoint a week plus in advance for 7am so they would have plenty of time to finish before the since I’d need my car back. They ended up finishing at 5:13pm and let plus in advance for 7am so they would have plenty of time to finish before the since I’d need my car back. They ended up finishing at 5:13pm and let me know but would not respond to come pick me back up which meant I was unable to have my car that night and had to come in the next day. No apology as well. Won’t be back More

Poorest service I have ever received. Made an appointment for service 3 days later spelled out in detail two mechanical issues one with the driver's interior door handle not working and the other the car jer for service 3 days later spelled out in detail two mechanical issues one with the driver's interior door handle not working and the other the car jerking under load at low rpm and mph. Drove 83.5 miles (one way to drop off the car at the nearest Nissan dealership. Appointment was at 1000 am, checked in at 0930. Gave detailed description of maintenance issues as outlined in the system when I made the appointment. When I checked in with Reed Merrywhether heard he needed to check the odometer reading. When he returned he said that my car was past the oil change milage and did his best to upsell me an oil change. He also said that my mechanical problems would require two separate diagnostics and that would be $125 each and WOULD NOT BE INCLUDED IN THE REPAIR COSTS. Which I didn't understand because you have to take the door panel off to diagnose and it would already be off when you fixed it. The oil change was twice the price you would normally pay and it was conventional oil not synthetic (but you expect to pay double at the dealership right). They completed the oil change within the first two hours as I was still at the dealership. I then got a ride the 83 miles back to my home and awaited the results of the diagnostic tests to determine if the car repairs could be completed that day or if it required multiple days. I waited all day for an update and texted Reed 2 times as instructed in the email I received from Ken Garff Nissan after check in. I never received a response. I waited until 5:30 PM and knowing the service department closed at 6:00 called to get an update. Reed told me that no one had looked at my car, no diagnostics had been done and then proceeded to give me a litany of lame excuses why. He could not provide an answer to my question as to why when I made an appointment explaining my cars problem, checked in early and gave them all day to at least begin a diagnosis no one even touched my car except to change the oil a service he sold me upon arrival and not part of my purpose in scheduling an appointment. I then drove 83.5 miles to pick up my car and returned home with nothing having been completed (except for an overpriced oil change I really didn't need. Worst experience ever, don't use this dealership. Funny thing I was actually considering trading the car in with them and buying a new one there but not anymore bye bye Nissan as this is the closest dealership to my home and gross buffoonery is the best way to describe their service department More

My 2017 Nissan titan was towed into Ken Garff on July 26th for a blown motor. My service advisor along with Nissan Corporate has been horrible to work with. I’ve had to call for updates, send texts and e 26th for a blown motor. My service advisor along with Nissan Corporate has been horrible to work with. I’ve had to call for updates, send texts and emails, begging for updates. Some weeks I would leave 4 messages with no response. I have no problem with the Nissan product, but when it comes to customer service from the dealership and Nissan corporate, they are an epic fail. It’s been 2 months and I’ve had no rental or even a call from a supervisor that I requested. I bought a new car last week and because of the problems I’ve had with my advisor and corporate, I bought a Honda. I really wanted to up the Nissan Rouge but because of the way I’ve been ignored by Nissan and my advisor I went to Honda. This is the 4th time I’ve had issues with a Nissan dealership. The other dealership was Tim Dahle Nissan. More

Do a great job at repairing and vey trustworthy but repairs take forever and they are terrible at communicating. They are very friendly and nice people. repairs take forever and they are terrible at communicating. They are very friendly and nice people. More

Negative stars! NEVER use this dealership! Horrible customer service! Horrible communication! Very rude service agent. Tried multiple times (to give them a few chances) and every time was AWFUL! Had customer service! Horrible communication! Very rude service agent. Tried multiple times (to give them a few chances) and every time was AWFUL! Had an apt (for a new key to be made) and when we took the car in they wanted us to leave it for the day and they would “maybe get to it that day or the next day”. I asked them what the purpose of an apt was as opposed to a walk-in. They brushed me off. Found somewhere else to do it for me for half the price. Took car in a second time for repairs (had an apt). Service agent said they would call that evening to let us know what was wrong. They never called me. I spent the next day trying to get ahold of them all day. I finally got through at 5:45. They told me what was wrong. Prices were outrageous so we decided to pick the car up. They told me I had to be there in 10 minutes or they would close and I was out of luck for getting my car back. They wouldn’t wait, they were rude and told us we had until 6 and if not they’d close and too bad because the agent wanted to go home. More