Ken Garff Nissan of Orem

Excellent customer service in scheduling, follow up and actual work. They stayed on track and kept me informed along the way. Simple job but my time is valuable so it is important. actual work. They stayed on track and kept me informed along the way. Simple job but my time is valuable so it is important. More

Was up front and did what they said they were going to do honest and courteous and helpful to understand what they did which helped honest and courteous and helpful to understand what they did which helped More

Tolled my vehicle to the dealership to diagnose on engine not starting, thinking it would be an expensive repair. It turned out to be a loose hose. The dealership only charged me a diagnosis fee. They earned not starting, thinking it would be an expensive repair. It turned out to be a loose hose. The dealership only charged me a diagnosis fee. They earned my trust and future business. More

Great customer service, even without appointment service is quick. They come to you as soon as you enter their service center. Video diagnostic is awesome. Great job Ken Garff Nissan of Orem. is quick. They come to you as soon as you enter their service center. Video diagnostic is awesome. Great job Ken Garff Nissan of Orem. More

Very friendly and personable. Very competent service. Didn't try to upsell me on things I didn't need. In fact, when we raised potential concerns, explained them and told us we could wait on some specifi Didn't try to upsell me on things I didn't need. In fact, when we raised potential concerns, explained them and told us we could wait on some specific services. Very comforting having the dealer expertise servicing my vehicle. They see my make and model more often than normal mechanics, and they are competitively priced! More

Please enforce masks! I was really uncomfortable with the two employees that placed their masks under their chin. When I went to pay at the service counter, a man (perhaps a customer) wasn’t wearing a mask a two employees that placed their masks under their chin. When I went to pay at the service counter, a man (perhaps a customer) wasn’t wearing a mask at all and he wasn’t asked to put one on. I worry about who was in my car if masks are not required to be worn properly during a global pandemic. Although the service was good, unfortunately, I don’t think I will go back. I have ALWAYS enjoyed my service at Ken Garff, I have gone there for years. More

Love our car, loved our experience while buying it. I usually hate going to the dealership to buy a car, but this was actually really easy and a fun process. The way a car buying experience should be. usually hate going to the dealership to buy a car, but this was actually really easy and a fun process. The way a car buying experience should be. More

Ken Garf Nissan of Orem is prompt in their service and always do a detail check of my car. Great customer service. I always use this location. always do a detail check of my car. Great customer service. I always use this location. More

Enjoyed the time spent waiting for the oil change.the waiting room was clean which made me feel safe.the only bad thing was that I had to wait a little more than an hour but I can live with that. waiting room was clean which made me feel safe.the only bad thing was that I had to wait a little more than an hour but I can live with that. More

Natalie was the best - Sales manager was awesome also- i have bought several cars from this dealership, and Natalie just is so pleasant to work with, it’s why I come back have bought several cars from this dealership, and Natalie just is so pleasant to work with, it’s why I come back More