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Ken Garff Nissan of Orem

Orem, UT

Overview
Reviews
4.4
322 Reviews
Call Dealership (801) 532-1178

285 W. University Parkway

Orem, UT

84058

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Showing 322 reviews

August 29, 2024

Sierra did a great job! She knew exactly what she was talking about and I enjoyed her energy!! More

by Kamryn
Recommend Dealer
Yes
Employees Worked With
Sierra
Report | Print
Aug 29, 2024 -

Ken Garff Nissan of Orem responded

Hi Kamryn, thank you so much for taking the time to leave us this great review! We are happy to hear that you had such a great experience with our service team. We strive to surpass all your expectations and if there is ever anything we can do to improve, please reach out to me at any time. We look forward to serving you again, have a fantastic day! Macey Willis Owner Loyalty Manager Ken Garff Nissan Orem 801.494.8694 maceys@kengarff.com

Aug 29, 2024 -

Ken Garff Nissan of Orem responded

Hi Kamryn, thank you so much for your comments about Ken Garff Nissan Of Orem! We are glad we had this opportunity to both thank you and contact you regarding your satisfaction. We strive to surpass all your expectations and if there is ever anything we can do to improve, please reach out to me at any time. We look forward to serving you again, have a fantastic day! Sincerely, Macey Willis Owner Loyalty Manager 801.494.8694 maceys@kengarff.com

August 23, 2024

Best dealership around and very helpful. Truly has great costumer service and the managers are great. More

by jenngems
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Griffin Bunnell
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Aug 26, 2024 -

Ken Garff Nissan of Orem responded

Hi Jenn, thank you so much for your comments about Ken Garff Nissan Of Orem! We are glad we had this opportunity to both thank you and contact you regarding your satisfaction. We strive to surpass all your expectations and if there is ever anything we can do to improve, please reach out to me at an y time. We look forward to helping you again soon, have a great day! Sincerely, Macey Willis Owner Loyalty Manager 801.494.8694 maceys@kengarff.com

August 21, 2024

Very friendly environment and very friendly staff and amenities. Work was done at a affordable rate and done quickly More

by oropezaruben91
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sierra
Report | Print
Aug 26, 2024 -

Ken Garff Nissan of Orem responded

Hi Ruben, thank you so much for your comments about Ken Garff Nissan Of Orem! We are glad we had this opportunity to both thank you and contact you regarding your satisfaction. We strive to surpass all your expectations and if there is ever anything we can do to improve, please reach out to me at an y time. We look forward to helping you again soon, have a great day! Sincerely, Macey Willis Owner Loyalty Manager 801.494.8694 maceys@kengarff.com

August 21, 2024

Great group of employees. They communicated well and my vehicle was fixed quickly. (At a great price also!!!!!!) I will be back to them for all of my service needs More

by Mojo1982
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Paul
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Aug 26, 2024 -

Ken Garff Nissan of Orem responded

Hi, thank you so much for your comments about Ken Garff Nissan Of Orem! We are glad we had this opportunity to both thank you and contact you regarding your satisfaction. We strive to surpass all your expectations and if there is ever anything we can do to improve, please reach out to me at an y time. We look forward to helping you again soon, have a great day! Sincerely, Macey Willis Owner Loyalty Manager 801.494.8694 maceys@kengarff.com

August 21, 2024

Great sales and service team! Purchased a new Ariya and I am very happy with the car and the way I was treated! Had a nail in the tire and the service team fixed it free of char More

by New Ariya
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Rick Roper, Macey Willis
Report | Print
Aug 26, 2024 -

Ken Garff Nissan of Orem responded

Hi, thank you so much for your comments about Ken Garff Nissan Of Orem! We are glad we had this opportunity to both thank you and contact you regarding your satisfaction. We strive to surpass all your expectations and if there is ever anything we can do to improve, please reach out to me at an y time. We look forward to helping you again soon, have a great day! Sincerely, Macey Willis Owner Loyalty Manager 801.494.8694 maceys@kengarff.com

September 05, 2023

Easy to make an appointment. Very friendly. Work is done in a timely manner. Love that they warn you of upcoming needs for your next appointment so it isn’t a surprise. More

by Leegettling
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jacob
Report | Print
Feb 27, 2024 -

Ken Garff Nissan of Orem responded

Thank you so much for this 5-star review! We are so happy to hear that you had a great experience with us, and we look forward to seeing you again. Have a great day! Macey Willis - Owner Loyalty Manager maceys@kengarff.com

August 28, 2023

The employees were energetic, efficient, and courteous. I'll be glad to take my vehicle back to them. More

by Bob's Altima
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Only the receptionist/cashier
Report | Print
Feb 27, 2024 -

Ken Garff Nissan of Orem responded

Thank you so much for this 5-star review! We are so happy to hear that you had a great experience with us, and we look forward to seeing you again. Have a great day! Macey Willis - Owner Loyalty Manager maceys@kengarff.com

August 28, 2023

David, the service representative did a good job. He was friendly and he kept me informed during the whole process, and my car was done 15 minutes before they said it would be. More

by Allan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David
Report | Print
Feb 27, 2024 -

Ken Garff Nissan of Orem responded

Thank you so much for this 5-star review! We are so happy to hear that you had a great experience with us, and we look forward to seeing you again. Have a great day! Macey Willis - Owner Loyalty Manager maceys@kengarff.com

August 06, 2023

Absolutely the best car buying experience I've ever had. They are extremely good at what they do here. More

by cjdesk811
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Nate, Nathalie
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Aug 10, 2023 -

Ken Garff Nissan of Orem responded

Thank you for sharing your experience! We value your feedback and your business. We hope to see you again in the future!

July 24, 2023

2018 Nissan Sentra with 34K miles. Need the iPDM replaced. They quoted 3.8 Hrs Labor and $1126 for the part. Approximately $1900. More than 10% the value of the car. Alldata labor was More

by Daryl Wise
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
John, Juan ,David-Service Writer
Report | Print
Jul 25, 2023 -

Ken Garff Nissan of Orem responded

Thank you for the review, Daryl. We always want our customers to be 100% happy with their time spent in our service department, and we are sorry to hear that we were not able to provide you with a 5-star experience. Thank you for your more recent feedback about your experience with John and David. They truly went above and beyond to assist you in getting 90% of the total repair cost covered by the manufacturer. Please rest assured we will continue to monitor pricing and what we feel is fair based on market conditions. Your feedback is critical for making those adjustments. If ever you feel you are being treated unfairly, we want to hear from you. John Goodman, Service Manager jgoodman@kengarff.com

Jul 26, 2023 -

Daryl Wise responded

The process to get the repairs covered took approximately 1 month. This is out of Ken Garff Nissan’s hands. Unfortunately, if I paid for the repairs and picked up my car before a decision by Nissan Motors, I would have been out the full repair cost as Nissan would not pay me directly. My car sat for an additional 5 days after I was notified by Nissan they would cover the repair. I am unaware of Ken Garff Nissan attempting to make contact the Nissan Consumer Affairs on my behalf and was frustrated trying to get the parties to communicate the repair was being covered at 90% by Nissan. At the time I authorized repairs at the reduced negotiated price I had no assurance that any of the repair would be covered. To be clear, David suggested talking with Nissan consumer affairs after I came into the service department to talk about the excessive repair quote for both Labor and Service. I do appreciate that David and John quickly rectified the excessive price, but am still not happy that I had to be knowledgeable enough about the industry, the repair and have access to the labor information to know that the original quote was incorrect. I still encourage Ken Garff parts and service customers to verify they are receiving a competitive price for the repair by asking for an quote from Nissan Dealers in Salt Lake City where there is greater competition for your business.

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