Ken Garff Nissan of Orem

Disappointed and dishonest I went in for a alignment, and they said that the warranty would cover it, so I said go ahead and take care of it then. They charged me for it and it' I went in for a alignment, and they said that the warranty would cover it, so I said go ahead and take care of it then. They charged me for it and it's still not aligned. They also said that they would resurface my rotors and give me new brake pads. When I stop, the rotors still vibrate as if nothing got taken care of. I would return the car and raise xxxx and ask what they think they fixed, but right after my service, I went home. In Texas. So I couldn't just give them my piece of my mind. More

Great dealership great sales dept Great working with sales dept. ask for Justin. First car I've bought in long time and in Utah would recommend to any one. Only dealership that was d Great working with sales dept. ask for Justin. First car I've bought in long time and in Utah would recommend to any one. Only dealership that was dressed professionally. Love my car thanks guys! More

Awesome They was very patient and helped me thoroughly. I'm very happy with my purchase and left with a car I really enjoy. I recommend this place for new car They was very patient and helped me thoroughly. I'm very happy with my purchase and left with a car I really enjoy. I recommend this place for new car buyers. More

Good first impression of service I just had my car serviced at Ken Garff Nissan of Orem. Everyone was friendly and helpful. I especially want to call out Wilson, the shuttle dri I just had my car serviced at Ken Garff Nissan of Orem. Everyone was friendly and helpful. I especially want to call out Wilson, the shuttle driver, who drove me from my work to pickup my car when it was done. Of course he was a good driver, but he was also friendly and helpful and left me with a good impression of Ken Garff Nissan. More

Extremely disappointed Everything the sales rep tells you about the purchase will not hold any ground when signing. Make sure you read the milage section, address again any Everything the sales rep tells you about the purchase will not hold any ground when signing. Make sure you read the milage section, address again any concerns. Plan on 4 hrs plus. Then plan on several all day events to attempt to have any new thing done on your vehicle. As a woman I would go somewhere else also. I'm not sure why I stayed after being called a sugar momma, is this the brains (referring to my husband ). Very slow response to emails and many other concerns if anything goes wrong with my vehicle. My credit is amazing and I should have walked away but my diabetic husband left to get food and I assumed they would be somewhat honest even though I had stepped back in time. More

Dishonest and incompetent I had a 2007 Nissan Frontier that had a factory defect with the transmission and radiator. I brought the car in at around 74,000 miles and told them I I had a 2007 Nissan Frontier that had a factory defect with the transmission and radiator. I brought the car in at around 74,000 miles and told them I was having a problem and they replaced the transmission and the radiator for free! I couldn't have been happier. That is until about 20,000 miles later I started to have similar problems again. I took the car in and explained the situation and they said the would take a look at it. $100+ later they told me that it was the same issue and that since they had already done the repairs necessary per the defect lawsuit, it would cost me $8,000 to get the repairs I needed. I took my car and left. I checked the radiator fluid myself since if it was really having the problems they claimed it was having the fluid would be a toxic soupy mess, but my fluid was clean as can be. I called them and asked how they determined the problem and they said that they couldn't remember exactly what they did but after pressing further they finally admitted that they would have either checked the fluid or just plugged in a code reader. Well I borrowed a code reader myself and guess what, no problems. I took my car to a transmission shop where they pulled my transmission apart (for free, as opposed to the $100+ the dealership charged for their so-called diagnosis) and told me that my transmission was in perfect condition. I found out that the real problem is the TCU (transmission control unit). A repair job with a max cost of $1000. So the dealer would have either charged me $8000 for a $1000 dollar job, or would have charged me $8000 to not even fix the real problem. The service team is either incredibly dishonest, or hopelessly incompetent. Oh they also kept on insisting that we just sell the car to the dealership (at the already terrible trade-in-value assessed by the dealership, minus the $8000 of "necessary" repairs of course) and buy a new car from them. More

Worst shop ever I took it into this shop because it broke down and it had an open recall for the fuel system and all they did is spray some noncorrosive paint around I took it into this shop because it broke down and it had an open recall for the fuel system and all they did is spray some noncorrosive paint around the broken sending unit. Then they tell me that they are going to charge me 240 to diagnose to problem that i have already had multiple shops tell me what the issue is and should be covered under the recall. Will never go here again. I also could never even reach them to find out was going on with the vehicle More

amazing customer service I find follow thru very important and I am so imprressed with the level of service I have recieved from Ken Garff of Nissan....specifically from Tyson I find follow thru very important and I am so imprressed with the level of service I have recieved from Ken Garff of Nissan....specifically from Tyson and Cory....my situation was not an easy one and they still made my deal work! I am so impressed that even the smallest of details they take seriously...this is my 4th car with them and I will keep on coming back!! More

Best experience ever We had a great experience when buying our new Pathfinder! Billy Brown was awesome to work with. Greer Hatfield did a great job with our financing. I h We had a great experience when buying our new Pathfinder! Billy Brown was awesome to work with. Greer Hatfield did a great job with our financing. I hate buying cars and today was a great time. Thank You to all the Ken Garff team! More

Life savers It started 18 months ago when we were stuck and upside down in a crapoy car. They helped us get into a new Altima with the rebates and deals to help c It started 18 months ago when we were stuck and upside down in a crapoy car. They helped us get into a new Altima with the rebates and deals to help cover the negative equity. Service has always been awesome even after we left. Just the other day I forgot my keys (push start) and they sent a shuttle to pick up my keys and drive them to me 18 miles away. Then yesterday I told them I need a second car but something on the cheap side, durable and low miles. They got me into a nice clean sedan and I was in and out 2 hours tops! I worked with Adam and I think his name was Matees. ( I know it's spelled wrong, sorry). But I love this place. Hands down the best I have ever done business with. More