Ken Garff Nissan of Orem

We bought a nissan juke last year and thought we had a great deal but thuth be known we di not. We financed through Nissan for a year then we were to obtain other financing. We are finding out noe we were great deal but thuth be known we di not. We financed through Nissan for a year then we were to obtain other financing. We are finding out noe we were way over charged that the $146.00 that the dealer was to be paying was actually just added onto our cost, the vehicle was to have been an AWD and is only FWD we still owe over 26k on this vehicle what we are learning from other dealers is the practice of cookie jaring which is not legal. We were taken to the clleaners from them they need to have their dealership noted in this that they are cheats, to say the least and this doesn't seem to bother them. I won't go there again and i will let anyone that is possibly thinking of a vehicle from them to stay clear. More

I purchased a car from them last year and experienced pretty much every scam people on here are talking about. They said I had to buy a ton of optional financial products (like gap insurance) in order t pretty much every scam people on here are talking about. They said I had to buy a ton of optional financial products (like gap insurance) in order to get 2.9% financing and they'd get me a doable payment by giving me $2K cash back (after subtracting my down payment it was more like $500) and having me apply that to my extra high payment for the first year. They wouldn't budge on negotiating the vehicle price. I couldn't afford that and told them I'd walk, so they put in writing that they'd refinance my car in a year when their payment program scam ran out so my car would still be affordable. I was satisfied with that offer and drove away in my new car. One year later, I went back to them to refinance and this Brantley guy tells me either I can buy a new car and use the payment scam (and play this game again in a year) or I can take a hike. I dealt with Terry Rasmussen and Brantley Reade. They are both untrustworthy and will do anything to AVOID HAVING TO BACK-U-UP. DON'T BUY FROM THEM, EVER. More

Service was awsome. If you want it done fast and done right then this is the dealership for you. The waiting room was great. Well done Ken Garff Nissan of Orem. right then this is the dealership for you. The waiting room was great. Well done Ken Garff Nissan of Orem. More

First impression was great. I went to go look at a used Xterra that was listed on KSL. The salesman was very nice, informative, and not pushy at all. I decided to buy the car and they even agreed to fix a Xterra that was listed on KSL. The salesman was very nice, informative, and not pushy at all. I decided to buy the car and they even agreed to fix a few things that needed repaired. I was so excited to get a new-used car after owning mine for 10+ years. During the finance part though it wasn't as pleasant. The financier did not like us asking questions and acted like we were bothering him. He made us think the car was financed and the deal went through with the low interest rate, but after having to ask 100 times we found out that it was not financed yet, but was told there would be no problems with getting it. I didn't feel comfortable with putting down $3500 cash on a car where the deal wasn't finalized because I have heard of people having to return the car and pay mileage fees etc. I didn't give them the down payment, but was told I can come get the car the next day once repairs and financing went through. No one called me! I had to call several times the next day and letf messages and no return call. The following day I called again and was told that there was just a few things on their end that needed to be taken care of and was told I would get a call. NO ONE called. For 1 week I called SEVERAL times and got the run around saying that they got 2 offers but needed to talk to so and so and would call me back or I was out of town for the last 2 days..., etc. NO Call BACK! It has now been 2+ weeks and I have still heard nothing from them! They dropped the ball big time. Even if I couldn't get financed they should have called to tell me. Or if the rate was higher I would have still bought the car! Now I received a car accident settlement and have cash for a car without having to be financed and I will not go to them to buy because of this. They lost my business because they didn't have the decency to call me or be honest and tell me what was going on. I felt like as soon as they couldn't finance me they wanted nothing to do with me. So disappointed in their finance office. More

We just purchased our second vehicle from Ken Garff Nissan in Orem. Will return in the future. Our sales associate, Brian Kelley, was most helpful and patient as we test drove several vehicles. Garff's Nissan in Orem. Will return in the future. Our sales associate, Brian Kelley, was most helpful and patient as we test drove several vehicles. Garff's prices are very competitive and they really strive to meet all of your needs. For example, after purchasing the vehicle we discovered it was missing a smart key and owner's manual. Brian promptly supplied both at no charge. More

I visited this dealership to buy a used car for my son and was very pleased with the service that i received. Brian was helpful, courteous, and genuinely interested in finding just the right car that fit and was very pleased with the service that i received. Brian was helpful, courteous, and genuinely interested in finding just the right car that fit my budget. Throughout our visit, i was very impressed with his professionalism and the way that he treated me as a customer. I was so pleased with my experience that i returned the next day to buy another used car for my daughter and again asked for Brian. i would highly recommend this dealership and especially Brian Kelley to my friends and family that are looking to buy a car!! More

I just got a car the other day and my experience was great! Brian Kelley was very helpful! He help me find a car that was perfect for me! He was knowledgeable, patient, and answered all my questions. Th great! Brian Kelley was very helpful! He help me find a car that was perfect for me! He was knowledgeable, patient, and answered all my questions. They were all super friendly and understood what I wanted to buy! I would definitely recommend Brian Kelley and Ken Garff Nissan Of Orem. More

I love my used Pathfinder, but really wish I would have taken my business somewhere else! We were lied to in the process of signing paperwork and even though the dealership admitted so afterward, they rare taken my business somewhere else! We were lied to in the process of signing paperwork and even though the dealership admitted so afterward, they rarely returned calls or emails and eventually refused to fix the mistake! I have honestly NEVER experienced such HORRIBLE customer service! Buy a Nissan, I've loved both of mine...just buy it from another dealer!!! More

Sorry, but these guys are SUPER DISHONEST. They recently sold my sister a car after telling them they had been approved. My sister and brother-in-law were honest with them letting them know that their credi sold my sister a car after telling them they had been approved. My sister and brother-in-law were honest with them letting them know that their credit wasn't the greatest and what they could and couldn't do. However, after trading in their car and being excited about the new, they were given a call a couple weeks later saying the financing didn't work out and that they needed an additional amount down on the car. It was an amount far over what they said they could put down. I've bought a few cars and never had this be an issue, even once when my financing didn't get approved, the dealership in Pleasanton, Ca. ate the difference. Not only that, but they went ahead and sold their old car. Why would they do that if they didn't know the deal would go through or not. We later found out from a dealer out of Moab that these guys are notorious for doing this. They will tell you they don't discriminate against people based on their credit, but when the financing is more, they'll have let you drive the car for a couple of weeks so you're attached whereas you could've said no in the first place. Shady and dishonest dealership. They also lured them in for the first car they were interested in and sold it out from under them which to me is tacky. We are spreading the word. Dishonest companies should NOT get business. More

I am loving my Altima and especially the service I received from Amy she is amazing she helped us with our loan. Made sure we got the best rate and payment possible and rescored my credit. She even pe received from Amy she is amazing she helped us with our loan. Made sure we got the best rate and payment possible and rescored my credit. She even personally delivered the car to me at my work. This has been the best experience ever. I will definitely refer anyone!! More