Ken Garff Nissan of Orem

I am adjusting this rating after their customer service has disappeared. Had my car towed here on a Saturday with a bad ignition lock cylinder. Got assigned to work with Jacob, horrible communication. Tol has disappeared. Had my car towed here on a Saturday with a bad ignition lock cylinder. Got assigned to work with Jacob, horrible communication. Told car could be done Wednesday, or was not. I had to call to get told this. Then told Thursday, then Friday, then hopefully Saturday. During all of this when I would call and speak with Jacob he would just make things up. Like instead of pushing the car in they will LoJack it in. Then told me my shifting colum was locked. My shifter is not on the steering wheel and was not locked nor was the steering colum. Spoke with the manager Sierra you was not any better. When I asked for a corporate number she would not provide any information. After that call they magically got the car done Friday. When I went to pick it up they charged an extra $400.00 for work I told then not to do. I was helped by another worker since Jacob was talking with someone else. He did make sure to stop the other customer talking so he could yell over at me "so I heard you want to talk to my boss or corporate huh?" So after having my car for a week and over charging for unwanted work he wants to argue in front of another customer and their child. Will never recommend this dealership to anyone or being another car here. More

Scheduled an oil change and recall software update for 11:30 am. Was told would take 45min to an hour. Left and returned 1 hour and 25 minutes later. Car was in the parking lot. Went in an talked to 11:30 am. Was told would take 45min to an hour. Left and returned 1 hour and 25 minutes later. Car was in the parking lot. Went in an talked to service rep. Said car still did not have the recall finished. I told him the car was in the parking lot. He seemed surprised. He went and checked on it and returned and said that the techs that would do the recall software update had “gone to lunch” and would be back later. Asked if I wanted to wait. After already waiting 1.5 hours I told him no and left. I realize the techs need lunch, etc. - but if I schedule a specific appointment time, and take time out of my schedule to be there then, why wasn’t a tech available to do the recall at the time specified. Oil change and other work was all done well. More

Quick efficient and knowledgeable I was in and out and on my way in good time my way in good time More

I have a 2012 Nissan Altima. Not willing to help with repairs due to their faulty transmission design. It's sad they won't stand behind their product. Not willing to help with repairs due to their faulty transmission design. It's sad they won't stand behind their product. More

Estoy muy agradecida por la ayuda que me dio su trabajador David fue muy amable y pudo ver la situación que my carro presentaba. trabajador David fue muy amable y pudo ver la situación que my carro presentaba. More

Extremely overpriced, stay away from them. They create problems that don't exist, charge a fortune and they don't even honor service bulletins that they have to perform for free. They create problems that don't exist, charge a fortune and they don't even honor service bulletins that they have to perform for free. More

Everytime I come into the service department I am meet with courteous, professional staff members. They do everything to please. It is a joy and pleasure to visit this dealership. with courteous, professional staff members. They do everything to please. It is a joy and pleasure to visit this dealership. More

I required a state emission test to renew vehicle registration and engine air filter replacement. Work completed in 45-minutes while I waited. Free soft drink and popcorn. I could not renew my veh registration and engine air filter replacement. Work completed in 45-minutes while I waited. Free soft drink and popcorn. I could not renew my vehicle registration at the dealer due to their computer system having a problem. I had to renew registration of vehicle on the state's website when I arrived home. More

Clean and courteous employees. Shuttle service was awesome and fast. I was provided with estimate on repairs needed. Shuttle service was awesome and fast. I was provided with estimate on repairs needed. More

Great Service and Friendly Staff! I have only had good experiences with Ken Garff Nissan I have only had good experiences with Ken Garff Nissan More