
Ken Garff Nissan of Orem
Orem, UT
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we had been looking at used cars for about a month. unfortunately, the CAR we liked most was here at ken garff, so we ended up buying it. at first the salespeople were very friendly. they gave us some unfortunately, the CAR we liked most was here at ken garff, so we ended up buying it. at first the salespeople were very friendly. they gave us some grilled food (delicious, by the way) and chatted us up. we didn't want to buy that night, but they did the whole "what do i have to do..." thing, and ended up offering $1,000 off the car and 72 hours to bring the car back if we changed our minds. I first fought against it but then thought "i like the car, we can change our minds tomorrow, so why not?" I'll tell you why not: they backed out on the 72-hour thing as soon as we signed some papers, they put OVER $1,000 IN DEALER FEES on the car after telling us straight-faced that the dealer fees were $299. they added $500 for a theft thing (xxxxxxxx). they gave it to us so empty that the gas light was on. there is sticky junk all up in one of the compartments that we didn't see during the test drive. as soon as we drove it off the lot we noticed a broken fog lamp (they may fix this tomorrow... we'll see). basically, we expected to pay about $1,300 for taxes and fees (because thats what we were told) and ended up paying $2,000. we asked for a monthly payment around $250, and once David the sales manager was finished working his voodoo, we are paying $300/mo. point is, there is too much info out there on the internet (autotrader, cars.com, etc.) to waste your time and money dealing with xxxxxxx like these. buy from a private party. More