Ken Garff Nissan of Orem

If I could offer them a negative rating, I sure would. We took our altima in for service when our private mechanic determined our head gasket was blown. Which was totally covered under our 60,000 mile warran took our altima in for service when our private mechanic determined our head gasket was blown. Which was totally covered under our 60,000 mile warranty. They told us before they would even test the head gasket we'd have to do over 900 dollars worth of work. Almost all that work had been either done or tested by our mechanic the day before and was totally bogus. They then took a week to tell us Nissan had denied our claim because of a lack of a coolant flush at 30000 miles. I called another dealer to ask about this and was told the flush did not need to be done until 60,000 miles and they were "scamming" us. We went in and complained, the manager told us he'd never heard of that (even though the manual states it very clearly). And 5 days later they assured us they'd begin work on the car and the car would be done by the following weekend. We made plans and reservations to go on vacation that weekend (Pioneer day). The middle of that week (Wednesday) (after us calling daily and having no calls returned) they told us they ordered the wrong part and that it wouldnt be in until Monday, but that the car would be done on the same day the part came in. All they offered us was a rental car that would cost us an additional 100. We cancelled our plans, and lost our deposits. Monday rolls around, no calls, Tuesday they called to tell us that it wouldnt be done until Thursday. Apparently the "getting it done the same day the part comes in" was a total lie. When we reminded them of their promise, they told us that if we made them hurry their work, they "wouldn't be responsible if anything happened with it, and would wash their hands of it". Oh, and I'm pregnant and almost had a miscarriage since I had an emergency and I had to wait for mny husband to leave work to get to the doctor, and they knew this all along. MY CAR HAS BEEN THERE FOR 26 DAYS NOW. AND WE STILL DONT HAVE IT. IT IS OUR PRIMARY VEHICLE. THEY'VE TRIED TO SCAM US, LIED TO US, AND ANY TIME WE WANTED TO CONTACT THEM, WE HAD TO GO IN, THEY DO NOT RETURN CALLS. AND NOW WE'RE NOT SURE WE CAN TRUST THEIR WORK EITHER. ALL WE'VE BEEN OFFERED IS A "WE'RE SORRY". Bottom line: If you actually need your car, don't bother dealing with these jerks. It's worth the drive to get to another dealership. More

we had been looking at used cars for about a month. unfortunately, the CAR we liked most was here at ken garff, so we ended up buying it. at first the salespeople were very friendly. they gave us some unfortunately, the CAR we liked most was here at ken garff, so we ended up buying it. at first the salespeople were very friendly. they gave us some grilled food (delicious, by the way) and chatted us up. we didn't want to buy that night, but they did the whole "what do i have to do..." thing, and ended up offering $1,000 off the car and 72 hours to bring the car back if we changed our minds. I first fought against it but then thought "i like the car, we can change our minds tomorrow, so why not?" I'll tell you why not: they backed out on the 72-hour thing as soon as we signed some papers, they put OVER $1,000 IN DEALER FEES on the car after telling us straight-faced that the dealer fees were $299. they added $500 for a theft thing (bullshit). they gave it to us so empty that the gas light was on. there is sticky junk all up in one of the compartments that we didn't see during the test drive. as soon as we drove it off the lot we noticed a broken fog lamp (they may fix this tomorrow... we'll see). basically, we expected to pay about $1,300 for taxes and fees (because thats what we were told) and ended up paying $2,000. we asked for a monthly payment around $250, and once David the sales manager was finished working his voodoo, we are paying $300/mo. point is, there is too much info out there on the internet (autotrader, cars.com, etc.) to waste your time and money dealing with a-holes like these. buy from a private party. More