Ken Garff Nissan of Orem

Me han tratado muy bien siempre que voy el que me entiende David buen amigo entiende David buen amigo More

Service department is excellent. The link to the video inspection of my car was very helpful and informative. The link to the video inspection of my car was very helpful and informative. More

Don't buy or have your car serviced here until you read this!!! "We hear you" ...but we don't seem to listen or care! If you've been a victim of Ken Garff's Nissan, please make sure you join the other v this!!! "We hear you" ...but we don't seem to listen or care! If you've been a victim of Ken Garff's Nissan, please make sure you join the other voices and report your incident to : 1) Better Business Bureau Auto Line 2) BBB Mountain West 2) Utah Department of Consumer Protection (UDCP) 3) Nissan Consumer Afffairs What will happen when you need warranty work done on your Nissan?  Will Ken Garff Nissan respond to you? Will Ken Garff close your active, warranty ticket and not tell you? They are happy to talk to you if you're buying a new car, but what happens after? This is the Ken Garff "culture," as it didn't occur with one "employee" but multiple "managers" in multiple departments and continues to happen, despite involvement from the manufacturer and a 3rd-party customer advocacy group. We've had 6 Nissans, and Ken Garff Nissan is the reason this will be our last. We brought our Nissan for a warranty claim for a manufacturer's paint defect on December 6, 2022.  After a forty-minute goose chase to their body shop, due to advisor not knowing warranty policy, we returned and spoke with Sierra C., Assistant Service Manager, who took pictures of the vehicle and stated that it would take up to thirty days to get a response from Nissan. We had to demand that Sierra create a ticket after stating she'd just pass a note to the service manager. She reluctantly filled out a ticket and did not detail on the ticket what was stated to her, but gave a very general description. On 12/30, my girlfriend received a survey follow-up call from Macey W., Owner Loyalty Manager, to ask how her service was. GF stated that she was waiting for warranty service and was confused about why the ticket was closed if there was no response to it.  She informed Macey that she attempted to contact Sierra on 12/19/22 and 12/26/22 and left messages, but no response.  Macey told her that she was going to set up a conference call for us to speak with the service management, but no call was set up, and no one contacted us.  When we followed up on 12/31/22, we were told no such appointment was made and that Macey wasn't available to discuss.  On 1/9/23, we called and tried to reference the number on our service ticket, we were told that they couldn't find it in their system and left a message for Sierra to call back. Finally, we contacted the Better Business Bureau Auto Line and Nissan and asked for them to assist in resolving the issue and have Spencer C., General Manager, contact us. A few days later, we were contacted by Devin B., Service Manager.  He stated he had never seen or heard anything about the issue or ticket and was confused. He told my girlfriend that he would investigate the issue and contact her.  A couple of days later he spoke with her and informed her that he was going to be submitting a request to Nissan to repaint the entire vehicle, but provided no response to why ticket was closed, nor why Sierra didnt advise him of it in the first place. We contacted BBB and Nissan again, and they stated that they were going to intervene.  We received contact from Nissan on 2/24/23, explaining that the dealership was also unresponsive to them, never submitted a claim, and that they made a final attempt to contact them. We e-mailed Devin for an update and heard nothing until 3/3. Sierra called to ask us to have Nissan inspect, but didn't confirm the appointment until 3/8 and never responded to the voicemail on 3/7. She stated that she didn't call sooner because the service department had been "busy." She was also not present when we arrived, and advisors knew nothing of the situation. They had to go find a manager who finally brought us the Nissan rep, who verified the dealership closed original ticket. This is the level of service and professionalism that Nissan allows from its dealers?  This is the level of service and professionalism that Ken Garff proudly promotes his name with? Now, im More

Quick to get us in for service. Explained everything well and had our car finished and completed earlier than promised. Great service. Explained everything well and had our car finished and completed earlier than promised. Great service. More

I never take my car in to get fixed at dealerships. The only reason I did this time was there was a recall on my car that needed to be fixed. They did a complimentary check on my car, which great, but The only reason I did this time was there was a recall on my car that needed to be fixed. They did a complimentary check on my car, which great, but fluids needed to be filled again. The quote for them to also fill the fluids was RIDICULOUSLY HIGH! Like I have gotten the same procedure done at other places for like a 5th of the cost. This is why I don’t take my car to get serviced at dealerships because they are so expensive! More

I was very undecided and Austin was patient for hours until I finally decided what I wanted to do. until I finally decided what I wanted to do. More

Promised in 2 hours, but only took an hour. Excellent customer service, friendly, explained everything about work done clearly. Excellent customer service, friendly, explained everything about work done clearly. More

I purchased a 2015 Chevy Impala 03/17/2022 for $25,000 at Ken Garff Nissan of Orem. Several months after purchase I started experiencing mechanical issues with the vehicle. I took the vehicle to a mechanic w Ken Garff Nissan of Orem. Several months after purchase I started experiencing mechanical issues with the vehicle. I took the vehicle to a mechanic who stated, “This vehicle is known to have transmission issues (Leaking Fluid).” Additionally, I was sold a warranty package to protect my vehicle investment. The warranty (Cornerstone- Comprehensive Warranty) purchase at the time of sale denied my claim. My vehicle was serviced at El Camino Motorsports, LLC. It was in service from 11/02/2022-11/21/2022. Total cost to fix transmission $5,081.46. To say the least I am very disappointed. My expectations as a buyer were not to purchase a used vehicle that needed a new transmission in matter of months for that price range. My intentions were to buy a reliable vehicle that would last more than 7 months. Hence why I invested in a vehicle over twenty thousand dollars. Specifically due to my heartache with the vehicle I had prior to this purchase, I trusted Nissan to sale me a dependable vehicle. In addition, the dealership advertised that the extended warranty would safeguard my purchase in event of any mechanical issues. The warranty is useless and non-helpful. I would hate to say it is fraud, however the fact I was not even consider some type of compensation is preposterous. I am seeking some type of compensation for the amount I spent to fix the transmission. Although this does not recompense for my time, lost and distress, I am willing to look past it for some type of assistance. Furthermore, I would like to cancel my extended warranty service and have the amount spent of the coverage deducted from my total finance amount, as this warranty is unserviceable. Please contact me at a suitable time to work out a reasonable solution. More

Austin was excellent to work with. Answered every question. Provided all options. Pricing was clear and straight-forward. Was a better car-buying experience than I'm used to. Answered every question. Provided all options. Pricing was clear and straight-forward. Was a better car-buying experience than I'm used to. More

Nice clean dealership. Was in and out when they said I would be. Sent a video to my phone under the hood and under the car. Very helpful for me. Was in and out when they said I would be. Sent a video to my phone under the hood and under the car. Very helpful for me. More