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Ken Garff St. George Ford Lincoln
St. George, UT
32 Reviews
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Showing 32 reviews
January 04, 2021
I'm taking my business to Cedar City Ford. I had a major issue with my truck fixed a few weeks ago. There was a problem with the repair. I called Cedar City Ford to ask for a solution. They assured me that issue with my truck fixed a few weeks ago. There was a problem with the repair. I called Cedar City Ford to ask for a solution. They assured me that the repair was warrantied and said that the Ford dealership in St George could take care of it. Ken Garff Ford told me that was a lie and that I would have to pay then get reimbursed. He (the service writer) took an adversarial attitude and said that the only dealership that would warranty the repair was the dealership that made the repair. Oh and that it would be 2 weeks before they could even look at it in any circumstance. I said that after being spoken to like this I was tempted to just take it somewhere... anywhere else. He told me that I should do that and hung up on me. I'm a small business owner. I know that if I treated my customers like that I wouldn't be in business for very long. I love the Ford brand but this dealership's customer service could cause me to switch... More
by never_again
Employees Worked With
Anonymous Service Writer
Helpful December 07, 2020
My experience with the dealership is limited mostly to service. I always go to Brad for advice, and an honest evaluation of my vehicles needs. He is knowledgeable and professional. I always make an in service. I always go to Brad for advice, and an honest evaluation of my vehicles needs. He is knowledgeable and professional. I always make an in person, or phone appointment. I like to talk to real people who actually work at the dealership. More
by Ken
Employees Worked With
Brad Carlson
May 30, 2020
Im typically a Ford guy but my last two experiences with ford have been horrible. I'll focus my attention on ken garff however after these past two experiences ive switched to dodge. I walked into the deale ford have been horrible. I'll focus my attention on ken garff however after these past two experiences ive switched to dodge. I walked into the dealership and showed a salesman the 10k off the price tag other competitors are offering and asked of they'd match that. I said if i can buy a brand new challenger with 400hp you must have something close to that price tag with comparable hp. They're new mustang were all over 45k. So i offered him 35k and the salesman smirked and said there's no way they agree to that. I said i dont see 45k worth of car here. He said go shop online then and laughed. I went next door to Steven Wade and they blew my doors off with what they gave me. I got a new challenger with the best warranty in the country for 35k!!!!! When i walked through the doors of Steven Wade they told me they'll beat anybody's price and they sure did. Much better service and now im a dodge guy. I'll never buy from ford again!!!! They'd half to give me the deal of a lifetime to win me back after their display of horrible serivce and insane prices. Ty steven wade More
by James Douglas
Employees Worked With
He had a grow t and around 50 years old
December 31, 2019
Scheduled oil change. Drove 30 miles to appointment to be told they were too busy come back another time. Apparently tried to call me 15 minutes to cancel! xxxx poor customer service. told they were too busy come back another time. Apparently tried to call me 15 minutes to cancel! xxxx poor customer service. More
by Tgsk64
Employees Worked With
Service department
April 23, 2019
Thank you The service advisor was very helpful got me a great deal plus he helped me to get snacks since I had my dogs with me. . The service advisor was very helpful got me a great deal plus he helped me to get snacks since I had my dogs with me. . More
by Pbrider
Employees Worked With
Chad
March 20, 2019
Service stinks I have only used this dealership once for service on my daughter's car. ONCE WAS ENOUGH! Never again to return. Made an online appointment for a Tue I have only used this dealership once for service on my daughter's car. ONCE WAS ENOUGH! Never again to return. Made an online appointment for a Tuesday morning with specific instructions on work needed and call before repairing. Left the car in the lot Monday night. At 3 pm on Tuesday, still no word on status, so I called, Chase had to check the status and would call back, told him to call my husband. At 5 pm, still no call to my husband so he called Chase, who again had to check the status. Part needed was no longer made by Ford and at that time of day the parts person would be leaving and unable to find what the car needed so we had to wait til 1st thing the next morning. Wednesday around 2pm husband called again to find out the status, this time we did not need a part, but just some debris that was blocking the switch (same switch that needed to be replaced the day before). At that time told husband the airbag light was on...which was news to us. Told husband that airbag light did not come on next time they drove the car, no authorization for them to investigate this problem, since this was all news to us, we had the car there for the emergency brake only. Needless to say, when I picked the car up there were diagnostic charges for the airbag light and removing sensors to discover a rebuilt title...which we already knew. When I told the person at the counter that was not authorized she said that Chase would have to return a call to us on Thursday regarding that issue. I guess Chase forgot to call us, it's been over a week. It's ok Ken Garff, like I told the gal that checked me out, we won't be back. If I could give zero stars I would. But across the street, Toyota dealer/service is TOP NOTCH! Maybe they could help you guys out More
by RA7187
Employees Worked With
Chase
February 27, 2019
Shady Lying Service Advisors My wife took her 2010 Honda Crosstour in to use a prepaid oil change, and after a short time a person came into the waiting room, bringing two dirty f My wife took her 2010 Honda Crosstour in to use a prepaid oil change, and after a short time a person came into the waiting room, bringing two dirty filters, so my wife agreed to have them changed. Later they presented their bill of $625.35 for multiple services she had not authorized. I went in and discussed the matter with Nikki Click, the Service Advisor, who claims my wife had authorized all of these charges. Too bad we can't have a lie detector test for Nikki and my wife, which would verify what really happened. Discussed the matter with the Service Manager, who believes Nikki, obviously thinking my wife is lying. A Reputable Car Dealer would have the customer sign a form, confirming their desire to have the listed services performed, with the total costs listed. These guys want $90.00 labor to replace the Brake Fluid, plus $39.60 for the Brake Fluid, and same goes on with Transmission Service @ $90.00 plus $32.92 for the Fluid, the $80.00 to install some Power Steering Fluid @ $4.42. They want $18.00 to install a $34.38 Cabin Filter, which I could buy for $12.00 at a Parts Store and install myself, which I have done before in five minutes. They probably just took and air hose and blew the dust out of the filter and reinstalled it, which is the kind of people they are. More
by Shafted by 1 bad dealer
Employees Worked With
Nikki Click, Service Advisor and Tech: Nic LaGaisse, who came from the Honda Dealer, which pulls the same trick with the dirty filters in his hand, saying these are really bad and should be replaced.
July 19, 2018
Dishonest.. Unfortunately, this dealership has dishonest technicians. I had my wife drive down and have our Ford 500 transmission serviced. Instead of doing the j Unfortunately, this dealership has dishonest technicians. I had my wife drive down and have our Ford 500 transmission serviced. Instead of doing the job correctly, they instead drained the fluid out of the transmission and then refilled it with new fluid. Then they had us pay for the full service. I really despise liars and cheats. We could have gone to the local Ford dealership here in Cedar City, instead. I realized what this dealership had done when I got underneath the car to change the oil. The transmission pan had never been dropped and no filter was put in. I called the service manager and he promised to do it right. My wife had to drive down the second time for another 2 hours to have it done properly. I gave a one start review because if I hadn't seen what had been done, they would have successfully ripped me off. Very unfortunate. More
by Weldwizzz
Employees Worked With
Technician
July 19, 2018
Above and beyond service leads to unplanned buy We went to St. George Ford "just looking". We were in the market, but not planning to buy that day. Shawn Wedemeyer came out and got to know what we w We went to St. George Ford "just looking". We were in the market, but not planning to buy that day. Shawn Wedemeyer came out and got to know what we were looking for and why. He is VERY knowledgeable about all the vehicles there, as well as being very personable. He helped guide us towards the vehicles that would tow the kind of trailer we have. He let us test drive a couple of different kinds so we could get a feel for what we like, even offering us to take one while we went to lunch, since we had our kids with us and it was lunch time. We had a car we were wanting to trade in, and he helped facilitate a good deal on that (going back to get a better price after his manager's first offer). The cars he showed us were so nice, in such great condition, and well priced that we ended up driving one home for keeps that day! That's not where the service ended, though. (I told you it was above and beyond.) Since there was only one key with the car we bought (a used car), he said he would get another made for no cost. [They are $200 keys.] He scheduled a time in the next couple of days that was convenient for us to bring in the car to have new keys made. Since it would take a little time, he gave us another car to drive and run errands in. When we bought the car, he made sure our car was washed and filled with gas, gave us a few free oil changes, offered the kids drinks and coloring books while we signed papers, and I'm sure I'm forgetting some... the point is, they have excellent service and I would highly recommend going and seeing Shawn if you are in the market! More
by Mrs.HLay
Employees Worked With
Shawn Wedemeyer
June 02, 2018
Ford Expedition Great experience. Ricky was helpful all the way through with getting the vehicle to financing. I’ve already recommended him to others and I’d would go Great experience. Ricky was helpful all the way through with getting the vehicle to financing. I’ve already recommended him to others and I’d would go back to get my next vehicle. More
by J5aust0
Employees Worked With
Ricky
