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Ken Garff Toyota Of The Desert

Cathedral City, CA

3.9
187 Reviews

68-105 Kyle Rd

Cathedral City, CA

92234

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Showing 187 reviews

July 22, 2022

Great service and sales department! Everyone is always smiling and willing to help out in anyway they can! More

by Nurseemma2009
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Glenda, Kyle, Oscar, andrew, amber .. and a few others that I can’t remember
July 20, 2022

I had my Toyota serviced at Toyota of the Desert Monday for a simple tail light replacement and tire rotation. I made the mistake of telling the guy handling my service that my car had been kept in good s More

by clubmudge
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Gilbert Rios
July 19, 2022

They used a bait and switch tactic on a used car we wanted to buy . More

by d.stolan
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Used car manager
Jul 20, 2022 -

Ken Garff Toyota Of The Desert responded

Hello, Thank you for your review. It’s important to us that every customer has a positive experience at our dealership, so we’d like to hear more about your experience so that we can work toward our goal of continual improvement. Please feel free to reach out to us at the contact information listed below so that we can work to make things right. Thank you! Anthony Caridi, General Manager anthonyc@kengarff.com

Jul 20, 2022 -

d.stolan responded

We test drove a Lexus sc 430 at your dealership and came back a second time to make a deal on the car . On the second visit, the salesman said there is a charge of $1,200 dollars to add a locator for the car and that it was mandatory for the purchase of the car , I can buy a locator for less than 100 dollars. I would never buy a locator for my car , it’s ridiculous!! It was a 2002 model and I would have theft insurance on the car . We leased our first car from I 10 Toyota and they were honest and great to deal with , your used car manager treated us with disrespect and insulted our intelligence. We we also test drove a rav prime while we were waiting. When we do buy a new rav prime from another dealership we will stop by to show it to you . You see , many businesses nowadays care less and less about the customer and you have joined them . By the time we left your dealership we were very disgusted with the tactics used on us . Maybe because we are in our 60s he thought we were to old to realize the scam .

July 18, 2022

Took car for oil change and air filters. They wound up doing services I didn’t authorize because they didn’t advise me first. Fuel inj service, ac evaporator service, battery service, transm More

by Jwbecker44
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Forgot name
Jul 20, 2022 -

Ken Garff Toyota Of The Desert responded

Hello, Thank you for the review. We always want our customers to be 100% happy with their time spent in our service department, and we are sorry to hear that we were not able to provide you with a 5-star experience. We are currently reviewing the circumstances regarding your review. If you’d like to share more about this experience, please reach out to our team directly using the contact information below. Thanks. Anthony Caridi, General Manager anthonyc@kengarff.com

July 08, 2022

Phenomenal experience, easy to work with! Best in class! I won’t go anywhere else More

by Dnyvaldez
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sean Cunningham and Oscar Torres
July 04, 2022

I had a good service and the staff where really helpful. I was so glad that i was able to get the car that i wanted. More

by veronica_aceves85
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Charlie Becerra
June 24, 2022

This is the only dealership I have used in the past 22 years. I have brought my friends and my family here to buy their cars too. Today I bought my third car from them in twenty years More

by Janiceijordan
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Charlie.....&....Oscar Torres
June 20, 2022

Dealt with salesman Jose, very knowledgeable! !! Strongly encourage you to deal with Jose if you are in the market for a Toyota. More

by LARams1
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jose and Victor in finance.
June 16, 2022

I had a great experience with Toyota of the Desert. Everyone was very knowledgeable and professional. Thank you Gilbert for your services More

by Brendaloza1015
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Gilbert
June 14, 2022

Andres in Service is very responsive and quick with the vehicle maintenance I needed. Go see Andres for your next service! More

by ChrisG
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Andres