Ken Garff Volkswagen Gilbert

I never felt like a customer at SanTan VW; I always felt like a friend! I was a first-time buyer and had been searching for my "new" car from varying dealerships around the Phoenix area. Within seconds ( like a friend! I was a first-time buyer and had been searching for my "new" car from varying dealerships around the Phoenix area. Within seconds (literally!) of sending an email to SanTan VW to ask about a vehicle, Patrick called me. He was very friendly,funny, and not at all pushy, so we made an appointment to meet that night. When I walked into the dealership, I was immediately greeted and asked how I could be helped, instead of the usual, "Hi, what are you looking to buy today?" that I had experienced with most of the other dealerships. Patrick showed me the car I had emailed about, and he helped me check it out with a fine-tooth comb. Even though it was a trade-in and the Make wasn't one that he was too familiar with, he had clearly done lots of research on the car and was able to provide tons of helpful information. After a great test drive, I knew I'd found my car!! The "negotiating" process was smooth and Patrick explained all of my options; I got my car at a great price and all of my requests were included in the deal. Patrick even stayed long after his shift was over to make sure that I got everything I needed before I left, AND he came in the next day (his day off) to be able to watch me drive off the lot with my car!! I can't say enough good things about how much I enjoyed working with him. Mark in finance was also wonderful! He made the process make total sense and worked hard to get me a great rate and made sure that I was "in the loop" every step of the way. I will absolutely be using SanTan VW the next time I'm looking for a car. More

SAN Tan is THE Ultimate VW dealer in the state of AZ!!!!! The buying experience was super easy, stress free, and without pressure. The inventory was fantastic. The staff are just fantastic. Have purchased 2 The buying experience was super easy, stress free, and without pressure. The inventory was fantastic. The staff are just fantastic. Have purchased 2 new cars from these guys, and will be looking to purchase a 3rd one for my teenager in a few months. Honest to goodness, absolutely refreshing to have a car buying experience where I did not feel ripped off or slimmed. Good, honest people!!!!!! More

The interaction I had with this dealership while I was in the market for a 2011 VW GTI was an awesome one. Sabrina was super friendly and is always there to answer questions. She actually cares about you and the market for a 2011 VW GTI was an awesome one. Sabrina was super friendly and is always there to answer questions. She actually cares about you and wants your car buying/owning experience to be the best that it can be. I had a few "incidents" with my car, strictly coincidental, nothing too serious and San Tan VW went above and beyond to fix the issue and make me happy. Everyone I've talked to about this dealership has something good to say about it so I know it's how they treat everybody. I am definitely buying my next VW from them. More

My son's car lost it's air-conditioning in summer in Arizona so we needed to find a car quickly. After visiting 7 different dealerships looking at 7 different cars it became hugely evident that San Tan Arizona so we needed to find a car quickly. After visiting 7 different dealerships looking at 7 different cars it became hugely evident that San Tan Volkswagen was the right place for us. Patrick (our salesman) treated us with the utmost respect, not pushing us toward our final decision. He was very patient and kind. He was also extremely knowledgeable about the vehicle and made us feel very comfortable about your quick decision. He even gave us a referral for a great restaurant to celebrate at after the paperwork was signed! Mark, in finance, was quick and efficient, friendly too. We were in and out of financing in about thirty minutes - that must be a record! I can't praise San Tan Volkswagen enough. I would definitely recommend that you go and give them a try. At the very least you will have a good experience in a new lovely building. More

I dropped my vehicle off for a small repair and was told I would have my car back that evenind, and that someone would be in touch. They offered me a car to get around for the day but after an hour and a ha I would have my car back that evenind, and that someone would be in touch. They offered me a car to get around for the day but after an hour and a half I told them I would just have someone pick me up.. So at this point almost two hours after I dropped my car off for "a three hour job" no one called to let me know my car wouldn't be ready that evening. Long story short, they completely dropped the ball and cost my husband hours at work so he could get a ride home. The next morning someone called and said a driver would be at my house in 30 minutes.. Over an hour later the gentleman finally showed up. I am furious. TERRIBLE customer service! Oh by the way, the reason my car wasn't finished was that "it was too hot to work on it" We live in Arizona, what did they expect? Oh also.. When the got the parts in last week no one ever called to let me know. They stated that they had the wrond number... on the phone. The same phone number they didn't have last week..? More

We were looking for a new car for my wife that would be affordible, look classy and get great fuel economy. We stopped at this dealer first because of past experience with Volkswagons overall. Hal is the s affordible, look classy and get great fuel economy. We stopped at this dealer first because of past experience with Volkswagons overall. Hal is the sales representative that helped us find a sleek 2011 Volkswagon Jetta TDI sedan. Hal answered all of our questions and bent over backwards to help us but not hassel us. IThrough the process we also ended up with a new 2011 Tiguan to replace my Dodge Ram gas guzzler. This is bar none the best dealer I have had experience dealing with and would rate them 10 stars out of 5. More

This dealership is fantastic. The entire staff is honest, friendly, and accessible. The facility is clean, organized, and accommodating. I leased a Jetta SE. Making the deal was a bit complicated (by my own friendly, and accessible. The facility is clean, organized, and accommodating. I leased a Jetta SE. Making the deal was a bit complicated (by my own accord), but the employees that I worked with made sure that I walked away with my new car more than 100% satisfied. :) I would (and already have) recommend(ed) this dealership and its team at any opportunity! More

What a great experience. From the initial email with Sabrina, to the helpfulness of Ron in finding the SUV then Christian helping with the hands on explanation of the financing, this was a great experie Sabrina, to the helpfulness of Ron in finding the SUV then Christian helping with the hands on explanation of the financing, this was a great experience. We left with a nicer car, a shorter term and a sigh of relief as our family is expanding and we are now prepared. I would recommend San Tan VW to anyone who is looking for a new or used VW. More

With my lack of buying experience the sales person and other staff were very friendly and patient with me and willing to work with me and help me with my trades and completing the sale. I only wish they other staff were very friendly and patient with me and willing to work with me and help me with my trades and completing the sale. I only wish they let you know about the other options, such as the maintenance programs sooner than waiting until the end of the deal. Thank you. More

The overall experience was great. Andre delivered on his promise and worked with us on our budget. Alot of salesemen will give you false promises over the phone, but Andre delivered per our phone agreement promise and worked with us on our budget. Alot of salesemen will give you false promises over the phone, but Andre delivered per our phone agreement. Would recomend him to anyone! More