Ken Garff Volvo

Great used car buying experience! We found a used Acura listed online and called before coming to the dealership to check it out. It was a great experience other than the time it took We found a used Acura listed online and called before coming to the dealership to check it out. It was a great experience other than the time it took to get the financing figured out and completed. We had 3 small children with us and wished that it had gone a bit quicker for their sakes, but that being said the sales people were great with them. They got them snacks, found a cartoon for them and one lady even took the littlest to get a drink whole she was screaming dieing the tone that we were trying to sign paperwork. Cameron was great to work with! More

Purchase of a new car Mitch Cameron is the BEST! Great individual to work with. Professional. Listened to what we wanted in our new car and showed us what we were looking f Mitch Cameron is the BEST! Great individual to work with. Professional. Listened to what we wanted in our new car and showed us what we were looking for! More

A truly enjoyable experience. From start to finish, everything was very streamline and efficient. Plus, I feel I got a great deal! I would most certainly recommend this dealers From start to finish, everything was very streamline and efficient. Plus, I feel I got a great deal! I would most certainly recommend this dealership to anyone. More

Tom was awesome he really made sure I was happy with my csr They did a great job of getting me into the type of vehicle that I needed. I love my vehicle and would recommend them to friends They did a great job of getting me into the type of vehicle that I needed. I love my vehicle and would recommend them to friends More

Don't go to Ken Garff Volvo-Poor Value Daughter bought a battery for a 2010 Volvo S40 at Ken Garff Volvo. Cost her $262 out the door. Battery list for $150 they charged $192 plus $62 lab Daughter bought a battery for a 2010 Volvo S40 at Ken Garff Volvo. Cost her $262 out the door. Battery list for $150 they charged $192 plus $62 labor. Can get the same battery at other the Volvo dealer dealer in Colorado Springs for $135. Ken Garff would not pro rate her two year old Volvo battery because she didn't have a receipt. More

I'm glad I walked away from the purchased! check engine light came on within a hour purchased the vehicle. car stalled out couple of times at the house. electronic control module light came on. check engine light came on within a hour purchased the vehicle. car stalled out couple of times at the house. electronic control module light came on. went to autozone to find out the error code. returned the car back to dealership solve the issue. car sales man said they will bring it to another dealer to solve the issue. few hrs later car sales man said it fix. I told him I need receipt or paperwork what was done. came back to dealership to pick up the car. no paper work or receipt what was done. only thing they put in writing is 30 day return if check engine light came on. most likely they reset the engine check light code. from there I just left the dealership. More

Take you volvo to an independent import shop. I've had 2 experiences with this dealership recently. The first instance I took my xc60 in for a check engine light. They told me they would have it c I've had 2 experiences with this dealership recently. The first instance I took my xc60 in for a check engine light. They told me they would have it checked out in a day. I work in the automotive industry so I know how the process works (1 day is very generous for such a mediocre task). They had it there 3 days and I checked back everyday. No phone calls or anything. I eventually had to pick it up because I couldnt wait any longer. The second experience is one I am in currently. I took my car in to have some things looked at. They said the would have it 2 days and it would be fixed. Well its been 2 weeks now. They do not like answering questions and their customer service is worse than the dmv. They misdiagnosed one of the problems and never communicated it with me. I am a paying customer and figured they know the volvo brand best which is why I took it here in the first place. Overall if you like being jerked around and lead on to believe anything was actually getting done come to this gem of a dealership!! It has made me dislike the volvo brand and I feel bad that the management let it get this bad. If I was in charge I would have to clean house. If you are reading this ken garff volvo.... I could put you out of business if I wanted to get in the volvo business. Thats how bad your service process is. Cut out all the middlemen and hold people accountable. More

Out of State Purchase I am a resident of Colorado Springs, CO and was looking for a very specific vehicle after mine was totaled from being rear ended. I called the Ken Gar I am a resident of Colorado Springs, CO and was looking for a very specific vehicle after mine was totaled from being rear ended. I called the Ken Garff dealership in Salt Lake because they had the vehicle in the exact Year, Make, Model, Trim, and Color that I was looking for. I left a message and received a timely response from Michael Flaherty. I explained the situation I was in and told him the vehicle I was interested in. He made sure it was still available and we did all negotiations for it over the phone. They overnighted me the paperwork to sign and found me an affordable shipping company that delivered it to my home. I had a great experience thanks to Mr. Flaherty! Thank you Michael and Ken Garff Volvo!! :) - Sharon J. More

I've worked on and bought and sold cars for over 35 years. Yesterday, 02/26/14, I brought in a client's 2006 Volvo S40 2.4i to their Volvo Service Department in Salt Lake City to have warranty work don years. Yesterday, 02/26/14, I brought in a client's 2006 Volvo S40 2.4i to their Volvo Service Department in Salt Lake City to have warranty work done. The car’s engine had a whistle and needed the engine oil trap assembly and hose replaced. I want to tell you of the great experience I received from the staff. I arrived on time for my 8:30 AM appointment and was promptly met by Clay Williams. Clay was pleasant and professional and took my information. He invited me to have a drink and donuts and a seat in the customer lounge. I was impressed with how efficiently I was handled in the service drive both checking the car in and checking it out. I was further impressed with how clean and neat the facility is including the customer lounge (and quiet). Most customer lounges are next to or in the middle of the busy operations of a car dealership. Theirs isn’t and I like that. After having a donut and a drink, I went to the parts counter. There I met with Dan Anderson, who listened to my needs and was pleasant and professional. He answered my questions, gave me prices and printed pictures I requested of systems breakdowns for the parts I will install in the future. He admitted to me he had only been at Volvo Parts a few months, but was able to handle my needs. Clay talked to me about a missing engine splash shield and a broken radiator fan assembly on the Volvo. I could tell he wasn’t trying to sell me parts, but was letting me know things my Technician found on the car I should know about to tell my client. He gave me prices for parts and labor. Another man stopped to say hi and make sure I was being well taken care of. I didn’t catch his name. When the car repair was done Clay had me sign documents and gave me copies of the work done. The car had been washed and was waiting for me. The repair was done in a timely manner. I appreciated the work done by Mike Brown (the Technician), Clay Williams (the Service Advisor) and Dan Anderson (Parts Professional). During my 35 years working on cars I’ve worked for and been to many dealerships and auto repair shops, so I know how things typically are in the car world. I was shocked and surprised to find the Dealership so pleasant and staffed by good people. No one jacked me around or wasted my time. I did feel heard. I sent my comments to the General Manager (Will Schaerr) and he asked me to please post my comments online. It’s hard in today’s world to find good, honest auto repair places to take your car. Most auto shops aren’t very well run. They might be good at fixing cars, but they suck at business management and customer service. I would recommend Ken Garff Volvo Salt Lake City Service to anyone looking to get their Volvo worked on. I had a great experience and would give them a grade of A+. More