Ken Garff Volvo

Great customer service Bought a new Volvo XC 60 from Ken Garff Volvo. Mitch, our salesman, was awesome at helping us understand the amazing features of these vehicles, wi Bought a new Volvo XC 60 from Ken Garff Volvo. Mitch, our salesman, was awesome at helping us understand the amazing features of these vehicles, without overwhelming us with info. He was very patient as we weighed the pros and cons of what we wanted in a vehicle and very accommodating in bringing in cars from other lots for us to look at. We love the car we ended up with! It's perfect, no buyer's remorse here! Thanks to Mitch and his sales manager, Don this was a great experience. More

High pressure sales for service I didn't need During my 40000 mile service at Ken Garff Volvo I was pressured to have my rear break pads replaced. They told me that my car had only 1mm of my pads During my 40000 mile service at Ken Garff Volvo I was pressured to have my rear break pads replaced. They told me that my car had only 1mm of my pads left, and that if I didn't get them replaced immediately I would ruin my brake rotors. They quoted me $270 to get them replaced. I decided not to replace them (mainly because the price was very high), and during check out I again was told I needed to get my breaks fixed. I called around for a better price, and after a few calls decided to take my car in to the Firestone service center 3300 south and 9th east, and I TOLD them I needed new break pads. What an easy sale that was for them, right? However, they called me a little later, and told me that if they sold me new break pads for my car that they would be doing me a disservice, because my breaks still had at least 50% left on them. How about that for honesty from Firestone! More

2012 Toyota 4-Runner Purchase I flew into Salt Lake to purchase this car. Mitch did a nice job of making sure the car was ready for pick-up and went on a test drive before final pu I flew into Salt Lake to purchase this car. Mitch did a nice job of making sure the car was ready for pick-up and went on a test drive before final purchase. He was very informative and friendly in his service. My only complaint and it was not with Mitch was the length of time it took to get the paperwork ready from the finance department. More

Finally got to buy my favorite Volvo great experience wonder Don and Leslie were awesome and everyone there was so nice and friendly we had a great experience. We will definitely recommend Volvo downtown and all Don and Leslie were awesome and everyone there was so nice and friendly we had a great experience. We will definitely recommend Volvo downtown and all the staff there More

Purchase V60 it was a great experience. Highly recommend. The entire team was easy to work with. No experience with service yet. I'll shop Ken Garff first if I it was a great experience. Highly recommend. The entire team was easy to work with. No experience with service yet. I'll shop Ken Garff first if I'm buying a car in Utah again. More

Bad service The worst service I ever had ... after 4 trips to the dealer still had over heating problems ... had to replace the head gasket twice ( new service gu The worst service I ever had ... after 4 trips to the dealer still had over heating problems ... had to replace the head gasket twice ( new service guy had never done this job on a Volvo) ... still overheated .. replaced thermostat .. still overheated ... replaced radiator ... still over heated ... finally replaced expansion tank (warped) which was the problem as the new cap they also installed did not help the warped threads on the tank. Had the old radiator checked for leaks and flow by an independent service and the radiator was perfect ... they charged me $1000 for a radiator I didn't need .... the total bill was over $4000 + ..... don't ever got here for service. Would have bought a new Volvo but can't deal with this bad service dealer More

Purchase Best experience I have ever had fair price excellent warranty and financing could not see any reason not to purchase have told everyone I know I love Best experience I have ever had fair price excellent warranty and financing could not see any reason not to purchase have told everyone I know I love my new car More

2012 Volvo C70 We searched high and low to find the right used Volvo C70. After a long search we found what we were looking for at Ken Garff Volvo, called and spoke We searched high and low to find the right used Volvo C70. After a long search we found what we were looking for at Ken Garff Volvo, called and spoke to Mark Williams, made a deal and flew from Southern California to Salt Lake to pick up our car and drive it home. The only thing that was different from what we had discussed was the interest rate was lower than initially quoted... always a pleasant surprise!! Thanks Mark, it was a pleasure. More

Great Buying Experience After searching many dealerships, I found the specific vehicle I wanted at Ken Garff. Mitch helped me through an out-of-state purchase and was very r After searching many dealerships, I found the specific vehicle I wanted at Ken Garff. Mitch helped me through an out-of-state purchase and was very responsive and friendly. It was such a pleasant experience in contrast to interactions with many other dealerships. I am very happy with my new Volvo. More

Bought a used Volvo- excellent experience I bought a used Volvo at Ken Garff Volvo and had an outstanding experience. My salesman was Mitch Cameron. He was friendly, knowledgeable, and I neve I bought a used Volvo at Ken Garff Volvo and had an outstanding experience. My salesman was Mitch Cameron. He was friendly, knowledgeable, and I never felt pressured. I walked away feeling like I got a great deal in the car I bought was a great value. I would recommend this dealership and particularly Mitch to any of my friends and family looking for a new or used car. More