I've worked on and bought and sold cars for over 35
years. Yesterday, 02/26/14, I brought in a client's 2006 Volvo S40 2.4i to their Volvo Service Department in Salt Lake City to have warranty work don
years. Yesterday, 02/26/14, I brought in a client's 2006 Volvo S40 2.4i to their Volvo Service Department in Salt Lake City to have warranty work done. The car’s engine had a whistle and needed the engine oil trap assembly and hose replaced. I want to tell you of the great experience I received from the staff. I arrived on time for my 8:30 AM appointment and was promptly met by Clay Williams. Clay was pleasant and professional and took my information. He invited me to have a drink and donuts and a seat in the customer lounge. I was impressed with how efficiently I was handled in the service drive both checking the car in and checking it out. I was further impressed with how clean and neat the facility is including the customer lounge (and quiet). Most customer lounges are next to or in the middle of the busy operations of a car dealership. Theirs isn’t and I like that. After having a donut and a drink, I went to the parts counter. There I met with Dan Anderson, who listened to my needs and was pleasant and professional. He answered my questions, gave me prices and printed pictures I requested of systems breakdowns for the parts I will install in the future. He admitted to me he had only been at Volvo Parts a few months, but was able to handle my needs. Clay talked to me about a missing engine splash shield and a broken radiator fan assembly on the Volvo. I could tell he wasn’t trying to sell me parts, but was letting me know things my Technician found on the car I should know about to tell my client. He gave me prices for parts and labor. Another man stopped to say hi and make sure I was being well taken care of. I didn’t catch his name. When the car repair was done Clay had me sign documents and gave me copies of the work done. The car had been washed and was waiting for me. The repair was done in a timely manner. I appreciated the work done by Mike Brown (the Technician), Clay Williams (the Service Advisor) and Dan Anderson (Parts Professional). During my 35 years working on cars I’ve worked for and been to many dealerships and auto repair shops, so I know how things typically are in the car world. I was shocked and surprised to find the Dealership so pleasant and staffed by good people. No one jacked me around or wasted my time. I did feel heard. I sent my comments to the General Manager (Will Schaerr) and he asked me to please post my comments online. It’s hard in today’s world to find good, honest auto repair places to take your car. Most auto shops aren’t very well run. They might be good at fixing cars, but they suck at business management and customer service. I would recommend Ken Garff Volvo Salt Lake City Service to anyone looking to get their Volvo worked on. I had a great experience and would give them a grade of A+.